Case Management Community Outreach

Mary Mola

***** *** ** **, ********, AB T*M *N*

*******@*****.*** 780-***-****

Objective

Compassionate and dedicated professional with hands-on experience in addiction support, community outreach, and social work. Seeking a role where I can leverage my skills in case management, harm reduction, and client services to support vulnerable populations and promote community well-being.

Education

Diploma in Addiction and Community Services

CDI College, Edmonton, AB

Diploma in Social Work and Community Development

Kenafric Professional College

Professional Experience

Practicum Student – Hiregood

Edmonton, AB March 2025 – May 2025

Completed a multi-site practicum supporting individuals facing homelessness, addiction, and mental health challenges.

Performed litter cleanup and needle disposal at various high-traffic locations, including areas where homeless community members reside, contributing to safer public spaces.

Worked as a washroom attendant at Edmonton City Centre, ensuring community washrooms were safe, clean, and drug-free; monitored for overdoses and supported harm reduction protocols.

Conducted wellness checks in and around public spaces, providing timely support or alerting emergency services when needed.

Acted as a cultural ambassador at the Unceded Indigenous Exhibit Centre, welcoming guests and educating them on First Nations and Aboriginal history and contributions.

Placement Highlights:

Morning Star (Supportive Housing)

Served as a receptionist, greeting visitors, managing guest access, and assisting residents with various needs.

Supported daily wellness checks, responded to resident concerns, and participated in safety monitoring.

Bissell Centre

Assisted with client intake, profile creation, and guided individuals in accessing vital resources like ID, tax clinics, and basic needs.

Provided alternative support for clients with limited access to certain services, always ensuring dignity and respect.

Boyle Street Community Services

Worked at the front desk, welcoming clients, providing directions, photocopying, and general office support.

Monitored internal cameras to identify guests at the door and maintained calm, respectful communication with clients.

Supporting community members with their various needs

Volunteer – Candora Society

Edmonton, AB

Helped deliver programs focused on community empowerment, education, and access to resources.

Assisted with event planning and program coordination, enhancing client outreach and participation.

Addictions Worker – Various Locations

Provided emotional support and recovery counseling to individuals with substance use challenges.

Conducted visits, developed care plans, and advocated for youth re-entry into school systems.

Community Outreach Worker – Local Organizations

Linked individuals and families with services in housing, food security, and healthcare.

Provided case management, crisis support, and consistent follow-up while maintaining confidentiality.

Community Program Coordinator – Life for Children Ministry

Coordinated child welfare and nutrition programs in underserved areas.

Built partnerships with local organizations and led monitoring and reporting for program outcomes.

Skills

Reception & Administrative Support

Client Advocacy & Case Management

Harm Reduction & Crisis Intervention

Community Outreach & Public Health Awareness

Workshop Facilitation & Program Coordination

Strong Communication & Cultural Sensitivity

Conflict Resolution & Team Collaboration

Certifications

First Aid & CPR

Suicide Intervention and Self-Harm Prevention

Enriched Academy Certificate

Police and Vulnerable Sector Clearance

Non-Violent Crisis Intervention

Gender-Based Analysis Plus (GBA+)

Interests

Travel/Cooking/Community Networking

References

Available upon request

Contact this candidate