Data Warehouse Call Center
Resume:
Maria Theresa T. Torres
Menifee, CA 92586
Cell: 757-***-****
QUALIFICATIONS:
More than 20 years of experience in the retail operation of the Navy Exchange, both at the stores and
at headquarters. Expert in RETEK, Richter, and PC software. Strong background in automatic
replenishment, master stock assortment, and vendor plans. Experience in managing inventory levels,
gathering historical financial data, and analyzing Quantisense, Discoverer and Data Warehouse reports. One year experience as a Buyer for goods and services at Soboba Casino Resort.
EXPERIENCE:
Soboba Casino Resort, San Jacinto, CA
April 2024-Present
•Buyer for goods and services supporting the operations of the Casino departments
•Created and upgraded the Vendor Management process by giving the associates guidelines on how to manage vendor registration and renewal supporting the Casino, Hotel, and Back of the House departments.
•Worked with Tribal process in getting vendors approved/licensed to cooperate with the Casino departments following rules and regulations enforced by the Tribal council.
•Worked with all departments in procuring supplies and services to fulfill the needs of the company.
•Trains new associates on procurement practices and works in conjuction with the Senior Buyer for Food and Beverage and the Purchasing Manager.
•Ensures and follow up orders are delivered on time
NEXCOM, Virginia Beach, VA
Navy Exchange Ship Store Program
11/20-11/2023
Operations Specialist/Ship Store Specialist
•Provided training using Navy ERP to all Procurement Technicians assigned to the Ship Store
•Managed procurement of goods and services between all US Navy Ships and Ship Stores Afloat to support the operations of ships inport and deployed and also ensuring that all afloat locations are well stocked to support the fleet as they stop in port.
•Trained Procurement technicians CONUS and OCONUS locations either at the office or via Microsoft Teams
•Created various training manuals and procedures in order to create a uniform way of doing business with the ships and vendors that supply the ship store with goods.
•Worked with various NAVSUP entities to apply various contracts and support bids needed to order supplies for the ships
•Record keeper and Safety Officer for the Ship Store
•Managed and evaluated procurement technician's accounts and ensure that they are closed out at a timely manner and all rules are followed when this process is due every end of each month
•Organized potlucks as team building exercise for the command for every occasion
Call Center Customer Service Associate
11/19-11/20
•Processed all orders that were placed in the Navy Exchange E-Commerce website
•Interacted with customers regarding account setup and customer complaints
•Trained other associates with the rules and apps that are being used in the Call Center
•Was in charge of Major Appliances and Furniture orders, reconciliation,billing and delivery and collections.
Assistant Buyer
02/07- 11/19
•Assistant Buyer for Ladies Collections - allocated all Macy's orders and trained the merchandiser on how to key and allocate orders in Retek; in charge of weekly Ad Council and presented goods for the print ad and e-commerce site; took care of markdowns and was the buyer for Maternity clothing for 13 stores; analyzed reports and shared with vendors every month
•Assistant Buyer for Mens and Kids Shoes - allocated all orders that were keyed by the merchandiser; attended vendor meetings to buy the various assortment; in charge of presenting the goods for Ad Council
•Promoted from Merchandiser position in February 2007
•Started as an Assistant Buyer for Boys Dept. Was in charge of buying uniforms for stores that required them for Back to School.
•Assisted as a mentor for Allocations in Retek/Oracle NetSuite
•Became Assistant Buyer for Watches and Sunglasses February 2009.
•Was in charge of all advertising execution – orders, sum sheets, tracking, and ensuring products were shipped to the stores for the ads. Assisted the Buyer in planning ads and creating orders based on last year’s sales to project ad sales for the current year.
•Allocate orders based on projected store sales and advertising requirements.
•Develop, coordinate advertising plans and monitor advertising selling reports.
•Gather and analyze historical financial data for use in projecting sales.
•Negotiate with vendors; oversee purchase order placement and tracking.
•Analyze Data Warehouse reports to achieve sales and profit objectives.
•Train peers on the use of RETEK software, Inovis catalog, advertising, and office procedures.
• In charge of E-Commerce updates and submissions for her department. Ensures all content and images are submitted in a timely manner.
•Assisted Planner in Weekly Cancellations of orders and ran reports to analyze replenishment issues and tried to resolve these issues via close interaction with Buyer, Planner, and Vendor.
•Became the Assistant Buyer for Men’s and Kids Shoes from Feb 2012 – Oct 2014
•She was trained to monitor cluster plans for seasonal locations and manage buys for the Tactical Shoes that the department supplied to the sailors.
•Currently the Assistant Buyer for Ladies, and Juniors Collections
•As the Maternity Buyer from Oct 2014 to Feb 2016, she has been able to move the department from a negative sales and margin to a positive growth in sales and margin for the past two years. She creates the product assortment and cluster plans in order to buy the right assortment per location. She ensured there is newness on the floor every season and has maintained markdowns at the reasonable rate after cleaning up the inventory that she started with two years ago. She has established a good rapport with the vendors and assured shipping of goods on time.
Merchandiser 06/05-02/07
•Worked as a merchandiser for the Men’s Department
•Assisted the Assistant Buyers and Planners on the day to day duties such as Ad Turn In, Tracking, Ad Summary Building, Cancellations, and Close Outs
•Attended Vendor Meetings that were in the HQ Building.
•Ran reports and analyzed them for advertising and future buys and margin assistance
•Performed Chargebacks and Ad Coop Requests
Navy Exchange, Mayport, FL
04/02-06/05
Customer Service Supervisor
•Promoted from Inventory Technician position in July 2003.
•Planned work schedule for, and directly supervised 28 personnel.
•Hired and trained new sales associates.
•Conducted Cash Handling Procedures and POS training for all associates.
•Processed scheduling and payroll for 28 employees every two weeks to ensure accurate payment of assocaiates.
•Uaed a Time Management Software in order to maximize employee scheduling and time management to improve store operations
•Created a program to monitor all layaways and special orders in the store.
Inventory Technician
• Coordinated with Department Managers and HQ Planners in adjusting the store’s min/max levels. Was in charge of 4 locations in NEX Mayport.
Navy Exchange, Bremerton, WA
02/98-04/02
General Clerk/Retail Assistant
• Promoted from Uniforms Sales Associate in November, 1998.
• Prepared operating statements, monthly price change reports.
• Conducted high value and special order quarterly inventory.
• Conducted cash handling and store policies training for new sales associates.
Administrative Assistant to the Store Manager
Navy Exchange, Great Lakes, IL
07/97-01/98
Customer Service Clerk
• Resolved customer issues expeditiously and fairly, ensuring customer satisfaction.
• Provided personalized services, including Engraving, Video Rentals, and Flower Arrangements.
PROFESSIONAL SKILLS
•Adobe Photoshop and Adobe Max
•Microsoft Access
•Microsoft Office Suite
•Richter
•RETEK
•RDW
•Filing/Editing
•Mentoring
•Merchandise Planning
•Retail Math
•Lotus Smart Suite
•Accounting
•Business English
•Management Skills
•Customer Service Skills
•Office Procedures
• Retail Negotiations
•Management Leadershp Training
•Quantisense
•Lean Six Sigma Professional
•Member of the CEO’s Council for Diversity
EDUCATION:
B.S., Tourism Planning and Development
University of the Philippines, Philippines
1988
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