Supply Chain Customer Service
Resume:
LEONARD
VITALIS
Leonard Vitalis
Brampton, ON L6R2Z6
*********@*****.***
Self-motivated and detail-oriented professional with experience in logistics, customer service, and construction support. Adept at working both independently and as part of a team to achieve organizational goals. Strong problem-solving abilities, excellent communication skills, and a solid understanding of supply chain processes. Skilled in Microsoft Office Suite, Google Workspace, and industry-specific software such as RF scanning and logistics tools. Currently pursuing a Supply Chain and Logistics degree to further expand expertise in the field.
CORE
COMPETENCIES
●
●
Team Collaboration
Excellent Communication Skills
● Independent Work
● Problem Solving
●
Critical Thinking
● Time Management
●
Prioritization
● Customer Service
●
Client Relations
● Microsoft Office Suite
●
Google Workspace
● Supply Chain Logistics
●
RF Scanning
● Attention to Detail
●
Organization
PROFESSIONAL EXPERIENCE
Apple Express - Courier Service
5400 Explorer Dr., Mississauga
Operations Support
03/2024 to Present
●Update and maintain accurate client address records, ensuring timely deliveries and operational efficiency
●Respond to client inquiries via email and phone, providing solutions to delivery-related issues
●Provide proactive customer support, ensuring client satisfaction and seamless communication
FedEx Supply Chain/Logistics -Warehouse
12 Melanie Drive, Brampton 01/2023 to 2024
Logistics Associate
●Operated line feeder processes, ensuring smooth workflow and minimizing delays 01/2023 to 02/2024
●Managed zone sorting and put-away operations using RF scanners, maintaining an organized inventory
●Assisted in recall management and APAP processes, ensuring compliance with
safety and regulatory standards
●Participated in Jumpstart operations, optimizing package handling and
processing
●Managed aisle put-away, contributing to efficient warehouse organization and space utilization
Greater Scene Home Improvement- Contractor’s Assistant
12 Cartier Drive, Brampton 06/2018 to 11/2022
●Assisted with site preparation, including basement framing and drywall priming and painting
●Provided necessary tools and materials to the team, ensuring smooth operation on-site
●Installed floor laminates and baseboards, ensuring high-quality finishes
●Maintained a neat and organized work environment, contributing to safety and efficiency
1ST NATIONAL BANK - Bank Officer
St. Lucia 10/1984 to 02/2007
Updated customer passbooks and responded to customer inquiries
Prepared Manager's Cheques, Bank Drafts, and Banker's Payments
Prepared Foreign Exchange drafts and bills for collection
Processed currency exchanges, travelers’ cheques, withdrawals, and deposits for savings and checking accounts
Established contact with clients to organize repayment schedules based on their financial capacity
Prepared progress reports and attempted to locate clients who were difficult to reach
Managed and replenished ATMs verified tellers' cash at the end of the day, and prepared Bank Cheques (BC), Foreign Exchange drafts, and Manager's Cheques
Supervised daily banking operations and ensured accurate cash handling
Verified tellers' cash, conducted vault cash checks, and replenished ATMs
Processed loan applications and managed branch-related tasks
Education
Anderson College of Health, Business and Technology(student)
March 2024- February 2025
●Diploma – Supply Chain Management
●MS Office -Word, Power Point, Excel
●Business Communication, Essentials
●Intro to SCM
●Purchasing, Negotiations & Contracts
●Demand Planning & Inventory Management
●Inventory Flow, Project Information
●Systems, Distribution Management
St. Mary’s College /School leaving Certificate
July 1976 -September 1981 St. Lucia
Reference
Peter Graham
***********@*****.*** 647-***-****
Robert Pinto
************@**.*** 416-***-****
Dunstan Emmanuel
**************@*******.*** 416-***-****
SUMMARY
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