Data Entry Customer Service
Resume:
DESTINY
HOLMES
*****************@*****.**
m
Houston, Texas 77016
CONTACT
SKILLS
• Attention to detail
• HIPAA compliance
• Customer service
• Problem-solving
• Billing systems and software
• Payment posting
• Data entry proficiency
Accounts receivable
• management
• Patient account management
• Records organization and review
• Invoice processing
• Medical billing expertise
• Data research
Dynamic and detail-oriented Billing Specialist at the City of Pearland, proficient in billing systems and customer service. Leveraged problem-solving skills to resolve disputes and enhance customer satisfaction, ensuring a seamless billing process. Committed to maintaining HIPAA compliance and accuracy in financial records while fostering positive client relationships.
Meticulous and observant individual with a background in the medical billing field. Proven history of accuracy and efficiency in creating and managing billing records and statements. Familiar with HIPAA regulations and procedures for safeguarding confidential patient information.
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
PROFESSIONAL SUMMARY
Billing Specialist
City of pearland, Pearland, Texas
Correctional Officer
Harris County, Houston, Texas
Front Desk Receptionist
EXPERIENCE
February 2024 - Present
• Resolved customer inquiries regarding billing, charges, and payments.
• Maintained accurate and complete billing system and process. Handled escalated cases from customers regarding billing disputes
• professionally.
September 2021 - February 2024
Demonstrated ability to handle difficult inmates in a professional and
• effective manner.
Maintained order within the facility by conducting searches,
• shakedowns, head counts and pat downs as necessary. Developed excellent communication skills to de-escalate potentially
• volatile situations.
May 2017 - April 2023
MB2 Dental Solutions, Beaumont, Texas
Dispatcher/ Data Entry Clerk
Expiditors, Houston, Texas
Warehouse Worker
Amazon, Houston, Texas
Greeted and welcomed visitors in a professional manner while
• managing multiple tasks simultaneously.
• Provided a high level of customer service to all clients. Managed incoming calls, directing them to appropriate staff members
• or taking detailed messages as necessary.
Processed payments received from customers via cash or credit card
• transactions accurately and efficiently.
Performed data entry and administrative duties such as filing,
• scanning documents, updating databases.
Maintained an organized front desk area, ensuring all forms were up
• to date and available for visitors.
Scheduled appointments for clients using office calendar system and
• provided updates on changes or cancellations when needed. October 2019 - January 2023
Excelled in multitasking to manage a high call volume with
• professionalism and efficiency.
Proficiently used computer systems for data entry, tracking, and
• managing of driver information.
Responded quickly to emergency situations involving drivers or
• vehicles.
Efficiently handled all incoming calls from customers inquiring about
• services or shipment status.
• Managed data entry and documentation for deliveries.
• Prepared, updated and dispensed daily route schedule. Assisted in training new staff members on dispatcher duties and
• responsibilities.
Monitored routes and locations to verify timely services and accurate
• information.
November 2015 - February 2020
Pulled and prepared product for shipment, verifying exact number
• and type of product before loading and shipping.
• Operated manual pallet jack to move products throughout warehouse.
• Packed orders in accordance with customer specifications. Sorted and placed materials or items on racks and shelves according
• to organizational standards.
Utilized barcode scanning technology to track product movement
• throughout the warehouse.
EDUCATION
May 2015
High School Diploma
Summer Creek High School, Houston, Tx
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