Business Analyst Systems

D WADE CASTER, MBA, MISM

Cape Coral, Florida

********@*****.*** 651-***-****

PROFESSIONAL SUMMARY

Experienced Senior Business Systems Analyst with a strong background in IT business analysis, data integration, project management, and SaaS implementations. Adept at working with Agile methodologies, cloud-based solutions, and enterprise data systems. Skilled in stakeholder management, business process optimization, and technical support.

RECENT EXPERIENCE

OWNER CEO

A & D Sales and Service LLC Cape Coral, FL

Lead and manage all business activities, including sales, fulfillment, and revenue collection.

Partnered with RoofRx for roofing sales and King Entertainment for musical entertainment services.

Provide onsite technical support and client relations management.

Perform IT business systems analysis under contract when applicable.

SENIOR BUSINESS SYSTEMS ANALYST (Contract)

Granite Telecommunications Remote/Quincy, MA

Gathered requirements and managed documentation for multiple software and cloud data initiatives.

Led Agile projects using Azure DevOps, Teams, SharePoint, Jira, and Confluence.

Worked with SaaS vendors and developers to implement Mulesoft for Salesforce data integration.

Supported data mapping, infrastructure planning, and SQL development review for cloud-based solutions.

Managed project timelines using MS Project and Smartsheets.

SENIOR IT BUSINESS ANALYST (Contract)

Kelly Mitchell – University of Minnesota Minneapolis, MN / Remote

Led cross-organizational requirement gathering for SaaS implementation of IBM Tririga and SAP BI reporting.

Applied Agile/SCRUM methodologies for analysis, testing, and implementation.

Integrated Power BI with Tririga and managed extensive data validation efforts.

Drove efficiency by implementing Alteryx for data processing, reducing processing time by 60%.

FUNCTIONAL BUSINESS CONSULTANT / BUSINESS ANALYST

Prime Therapeutics Edina, MN

Managed SaaS implementation and conversion for medication therapy management.

Conducted user acceptance testing, test planning, and defect management.

Led Agile project management efforts and facilitated process optimization using Jira and ServiceNow.

Simplified data migration by integrating HP Quality Center with Jira.

SENIOR BUSINESS SYSTEMS ANALYST (Contract)

The Ash Group – Xcel Energy Minneapolis, MN

Managed the transition of a legacy service catalog to a new HP Service Manager platform.

Gathered requirements for Salesforce integration and drove project documentation.

Utilized SharePoint and Smartsheets for collaboration.

EDUCATION

Master of Information Systems Management – Keller Graduate School of Management

Master of Business Administration (MBA) – Keller Graduate School of Management

Bachelor of Science in Computer Information Systems – DeVry University, Magna Cum Laude

TECHNICAL SKILLS

Project Management: MS Project, Smartsheets

Data Analysis & Reporting: SQL, Power BI, Alteryx, AWS Cloud, Cloudera

Business Applications: Workday, Tririga, Salesforce, ServiceNow, HP Service Manager

Collaboration & Agile Tools: Jira, Confluence, SharePoint, Azure DevOps

Web & Software Development: HTML, XML, JavaScript, Mulesoft

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