Customer Service Health Insurance
Resume:
Juanita V. McElrath
Orlando, FL 32811
**********@*****.***
LinkedIn: Juanita McElrath
Date: July 8, 2025
Tracy Benylin]
[Clermont,Florida
Dear Adah,
I am writing to express my sincere interest in a position within your organization that supports individuals in navigating their health insurance options. As a licensed health insurance agent with over a decade of experience in customer service, outreach, and facilitation, I am passionate about helping people make confident, informed decisions about their healthcare.
Throughout my career, I have worked with major health insurers including UnitedHealthcare, SelectQuote, and Kaiser Permanente through partnerships with TTEC and Optum. My roles have involved everything from live chat and web-tech support to ACA enrollments and training new agents. I consistently provide compassionate, accurate service and have built a reputation for reliability, clarity in communication, and a deep understanding of health benefits.
What sets me apart is my ability to build meaningful relationships with clients—whether remotely or in person—and guide them with patience and professionalism. I believe that health insurance is more than a transaction; it’s a critical step toward security and well-being, and I am honored to be part of that journey for so many individuals and families.
I would welcome the opportunity to bring my experience, dedication, and people-first approach to your team. Thank you for considering my application. I am happy to provide additional information or references upon request and look forward to the possibility of speaking with you further.
Warm regards,
Juanita V. McElrath
Juanita V. McElrath
4662 Kirkland Blvd · Orlando, FL 32811
407-***-**** · ️ **********@*****.***
LinkedIn: Juanita McElrath
Professional Summary
Licensed Health Insurance Agent with a strong background in customer service, training, and client support. Recognized for exceptional communication skills and a natural talent for connecting with people. Passionate about helping individuals make informed decisions regarding their health insurance benefits. Seeking to use my experience and empathy to guide clients through their 2026 health insurance needs.
Key Skills
• Licensed Health Insurance Agent (240 License: W252177)
• Customer Relationship Management
• Client Presentations & Consultations
• Microsoft Word & PowerPoint Proficiency
• Written and Verbal Communication
• Training & Facilitation
• Outreach & Live Chat Support
• Team Collaboration & Reliability
Professional Experience
Customer Service Representative – Web-Tech Support / Outreach Queue (ORQ)
UnitedHealthcare via TTEC Remote, Orlando, FL
07/2022 – 07/2025
• Delivered high-quality customer support related to benefits, technical support, and profile updates.
• Utilized web-chat and outreach tools to resolve client concerns quickly and accurately.
Licensed Health Insurance Agent
SelectQuote Remote from Orlando, FL
10/2021 – 05/2022
• Assisted customers with insurance enrollment and plan selection.
• Provided expert knowledge across multiple insurance products.
Customer Service & Marketing Support
UnitedHealthcare & Synchrony via TTEC Onsite & Remote (COVID)
02/2018 – 09/2021
• Conducted marketing research and executed client strategies to grow customer engagement.
• Delivered excellent service in benefits, account updates, and technical troubleshooting.
Health Insurance Agent, Trainer & Facilitator (Kaiser Permanente)
TTEC, TeleTech, and Optum Onsite: TTEC Corporation, Orlando, FL
10/2013 – 02/2018
• Trained and mentored newly licensed insurance agents.
• Supported ACA (Obamacare) enrollments during its launch period.
• Provided support to Federal employees in accordance with client and federal guidelines.
Volunteer / Homemaker
Orlando, FL
2006 – 2013
• Directed funding and membership roles at OASIS Fellowship.
• Served as at-home caregiver and educator, supporting both familial and community needs.
Education & Certification
Bachelor of Science in Marketing & Advertising
International Academy of Design & Technology
240 Health Insurance License – W252177
College of Insurance, Optum Orlando, FL
Completed: 03/2015
High School Diploma
Covington High School
Graduated: 1977
Certifications & Awards
• Certified Plan-Based Enroller for Covered California
• Appointment to Office of Elder – ChristWorld Apostolic Center Inc. (2015)
• President’s List Academic Achievement Award – IADT
• Outstanding Student in Advertising and Marketing – IADT (2010)
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