Customer Service Client Relations
Resume:
Melissa Burkey
Aurora Co.*****
Cell# 303-***-**** ***********@*****.***
OBJECTIVE: To obtain an administrative position with focuses on client relations sales office management team leadership analysis with a great secretarial experience and general office paperwork skills will contribute to utmost efficiency and productivity. EDUCATION: 1998 Graduated North High School
SKILLS: Experience in Epic, Cisco Systems, Microsoft Word, Excel software, MS Outlook and Internet access. Knowledge of copy/fax machine, cash register, 10 key by touch, bar code scanner, electronic tracking computers, and on-line inventory ordering. Read, write and speak Spanish and English EXPERIENCE:
Children's Hospital Colorado
13123 E. 16th Ave, Aurora Co. 80045
Alfonso Medina
Patient Family Service Specialist/Regional Outreach May 10, 2010 - September 20, 2015 During my time as an ambulatory scheduler I have worked several positions as recommended by my supervisor, the job titles and duties are listed below. PCS (Patient Service Coordinator)
Regional Outreach for Endocrinology, Gastroenterology, Neurology, Pulmonary and Plastic Surgery Spanish Appointment Center
Complex Scheduling
CDU intake coordinator
Responsible for performing the front-line business functions in a primary and/or specialty care outpatient practice setting (either main campus or satellite), including scheduling/registration, patient reception/check- in, check-out/follow-up visit coordination and insurance management (including referrals/pre authorizations and benefits/eligibility).
Requires demonstrated data-entry skill level proficiency due to the extensive use of the Epic and Outlook systems, as the primary tools for performing the key functions of the role. Requires a high-level of customer service and communication skills as the first and last interface with the practice’s customer base, including patients/families, referring providers and hospital-based providers. Demonstrates the ability to organize, execute and follow-up on daily workflows, practice business operations and customer interactions, both independently and in conjunction with other team members.
Colorado Coalition for the Homeless
2130 Stout St. Denver CO 80204
Osvaldo Ramirez
Pharmacy Tech/Program Assistant October 2009 till May 2010 Responsible for the administrative and clerical support of a program within a large department.
Requires a broad knowledge of organizational operations, with a high level of experience and technical skill.
Provide primary administrative and clerical support for a department director or program chair.
Financial Accountability: Responsible for personal use of resources, supplies and material, tracking personal spending and submitting accurate expense reports
Impact of Decisions: Short term decisions, impact usually limited to task related activities and immediate colleagues.
Creates a worker –friendly environment that develops and realizes the full potential of the workforce.
Clinica Campesina Family Health 2002-2009
8990 Washington St. Thornton CO 80229
Luis
Pharmacy Tech/Medication Program Coordinator
Also did Front Desk and Medical records
During my time at Clinica Campesina I have worked several positions as recommended by my supervisor.
Ability to prioritize, multi-task, organize execute and follow-up on daily workflows.
Practice business operations and customer interactions; both independently and in conjunction with team members.
Work with a high level customer service and communication skills as well as proficiency with computers due to extensive use of Epic scheduling/registration system and MS Outlook as primary tools for performing key functions.
Management of patient appointment scheduling and registration and applying for their medications in a timely manner.
Responsible, Multi-task person.
Excellent customer service skills.
Work excellent with the diverse population.
Verify eligibility of private insurance or Medicaid.
Inquiring of authorization number needed for HMO insurance.
Communication with other doctor offices on urgent matters.
Strong knowledge of secretarial duties and strong computer skills.
Follow up on collaborative referrals.
Responsible for collecting data as assigned regarding case management of patient care.
Overall coordination of Pharmacy and cash flow.
Bookkeeping and deposits.
Coordination of store inventory.
Primary customer service representative.
Opening and closing of store
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