Front Desk Customer Service
Resume:
Rosa Romero Jaramillo
Fort Worth, TX *****
️ **********@************.*******.***
Professional Summary
Bilingual and dedicated professional with a strong background in medical office administration, customer service, and childcare. Experienced in front desk operations, patient intake, and EMR systems. Known for providing compassionate care, maintaining organization, and delivering excellent service in both healthcare and hospitality settings. Fluent in English and Spanish.
Work Experience
Medical Receptionist
Omega Rehabilitation Services LLC – Fort Worth, TX
January 2023 – Present
Verify insurance coverage and handle patient check-in processes
Take and record vital signs when needed
Maintain organized front desk operations and support clinical staff
Nanny / Babysitter
Private Homes – Fort Worth, TX
January 2018 – March 2023
Provided attentive care to children of various ages
Prepared meals, organized educational activities, and performed light housekeeping
Ensured a safe and engaging home environment
Front Desk Receptionist
The Waterford at Fort Worth – Fort Worth, TX
January 2020 – April 2022
Welcomed visitors and managed check-in for residents’ family members
Created and posted weekly meal plans for residents
Handled packages, answered questions, and provided support to staff and guests
Server
The Waterford at Fort Worth – Fort Worth, TX
January 2020 – January 2022
Took food orders and delivered meals to residents in the dining room and their rooms
Maintained a clean and professional dining environment
Provided courteous and prompt customer service
Education
Crowley High School – Fort Worth, TX
Junior High School Education August 2021 – Present
Skills
Medical Office Administration
EMR Systems & Vital Signs
Front Desk & Customer Service
Childcare & Toddler Care
Spanish-English Bilingual
Organizational & Communication Skills
Hospitality & Reception Experience
Cash Handling & Point of Sale Systems
Conflict Resolution & Leadership
Upselling & Sales Experience
Certifications
Certified Medical Assistant (In Progress)
Guard Card
Languages
English – Fluent
Spanish – Fluent
Assessments
Early Childhood Development – Proficient (February 2022)
Demonstrated knowledge of developmental milestones and activities for children ages 0-3
Assessment link: https://share.indeedassessments.com/attempts/994d5681e20252159417f58cede9e53eeed53dc074545cb7
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