Customer Service Administrative Support

MONA LASTRAPES

**************@*****.*** 469-***-**** Opelousas, LA 70570

Professional Summary

Hardworking and reliable professional with strong customer service, multitasking, and time management skills.

Experienced in office administration, scheduling, and clerical support. Dedicated to providing a positive and

efficient experience for both customers and team members. Core Skills

- Appointment Scheduling

- Clerical & Administrative Support

- Multi-line Telephone Systems

- Organizational Skills

- Scheduling Coordination

- HIPAA Compliance

- HVAC Office Operations

- Insurance Verification

- Medical Office Experience

- Medical Terminology

Professional Experience

Service Electric of North Texas - Front Desk Receptionist Opelousas, LA April 2024 - Present

- Schedule appointments for technicians and maintain the office calendar.

- Support administrative tasks such as filing and record management.

- Answer incoming calls, transfer calls, take messages, and provide information.

- Coordinate appointments and document information via phone and email.

- Maintain office cleanliness and ensure supplies are organized for productivity. Bell Mechanical Services - CSR / Dispatcher / Warranty & Permit Coordinator Carrollton, TX August 2014 - November 2022

- Responded promptly to customer phone calls to minimize wait times.

- Listened actively to customer needs and concerns to ensure effective resolution.

- Handled customer communications via email, phone, and in-person.

- Coordinated permits and warranty paperwork for service jobs.

- Followed up with customers post-service to ensure satisfaction and resolution. Education and Training

Delta School, Lafayette, LA

Associate's Degree - Clerk Typist

References

Available upon request.

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