Customer Service Support
Resume:
(Andragogy Method) Approach
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SONYA Y. MCNEAL
PO Box 90884
Atlanta, GA 30364
Email: **********************@*****.***
Phone
Objective: To provide outstanding customer service, demonstrating true consciousness of clients needs and wants. Establishing public relations, engaging a diverse clientele where every effort is initiated to ensure and master the company goals. Heart-to-Heart Home Healthcare Services, LLC
Email: ******************@*****.***
(Sole-Proprietorship)
09/29/2015-Present
The operation of the business and completion of the following duties: recruiting and hiring employees, providing customer support, maintaining inventories, placing orders, keeping track of books, and handling promotional and financial duties. As a Sole Proprietor, showcase abilities like business acumen, strong numeracy skills, accounting expertise, marketing skills, problem solving, networking, and computer competences. DBA
The Exclusive XVI Company
(Self-Employed)
Document Specialist
Ensure integrity of original documents through processing, and packing and marking of prepared projects.
Check completion and correctness of forms, documents and bills.
Utilize software skills to write, edit, revise and compare documents according to guidelines.
Ensure complete secrecy in managing confidential documents, and manage document recovery.
Ensure agreement of documents and corporate records with legal, clinical, financial and regulatory guidelines.
Universal Factotum
(skilled-in-multiple-services)
Heutagory Business Method Approach (self-determined) as a Independent Signing Agent-to assist-in the last step in the mortgage loan process of documents in (non-Escrow States), Self-Employed Documentations’ Specialist-responsible for distribution, writing, collection,
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storage and maintenance and Pliant Consultant (adaptable and compliant) to Individualizes Employment Needs.
Performed as an Independent contractor who is a specialist and/has the expertise,
Demonstrated by professional licensing or certification and experience, necessary to carry out tasks regarding that particular field of expertise. De’Mars & Associates -P.O. Box 925, Haslet, TX 76052-0925 phone: 262-***-****
04/2018-04/2020
Automotive Conflict Resolution Specialist
Transfer Agent (Remote)
Description: Facilitate the vehicle transfer process between vehicle owners and automotive manufacturers. Transfers usually take -place following a mediation or arbitration, when the manufacturer has agreed to repurchase or to replace the vehicle. Process: Transfers are completed at car dealerships and take approximately an hour. Agents oversee the completion and signature of transfer paperwork, visually inspect vehicles and photographically document mileage and vehicle condition. Qualifications:
Excellent communication skills and demonstrate the ability to assist customers.
A high level of professionalism.
Demonstrate attention to detail in the process of inspecting a vehicle as delineated in training.
Requirements:
Certified Notary Public or will undergo the process to become one, if volume requires
Familiarity (or willingness to become familiar prior to first transaction) with state specific documents included in the repurchase paperwork, and to ensure that they are filled out with 100% accuracy at the initial appointment.
Ability to interact with the service professionals of a dealership in the event that a quote for repairing undisclosed damage is discovered in the initial inspection of the vehicle.
Ability to report the completed transaction to client as soon as the transaction is completed.
Ability to respond to and resolve emergency situations and immediately institute corrective action as needed.
Ability to schedule availability on web-based calendar and to accept assignments for scheduled dates, if at least three days’ notice is provided.
(Andragogy Method) Approach
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Military Experience:
United States Navy (Reserves Intelligence Specialist - 11/97 – 11/2005 DD256-Honorable Discharge
Education & Training Experience:
Clayton College and State University, Atlanta Centers for Technical Arts & Sciences, 1992
& 2000
Assist-A-Nurse Certified Nursing Assistant-C.NA. Training –Georgia 2007
Reference Available Upon Request:
Heart-to-Heart Home Healthcare Services, LLC
(formally)
Ready-4-Success Services, LLC
Decatur, GA 11/2009-09/2015
Providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of clients. Primarily concerned with the strategy, structure, management and operations of an organization. Assist by identifying options with recommendations, providing additional resources and/or the implementation of solution. General Services are as followed:
● Source and recruit candidates for existing accounts base across software, consulting, financial services, start-ups, and research labs
● Utilize a variety of recruiting tools, i.e. LinkedIn, Face book, Twitter, Google, Blogs, and other social web-based avenues to identify passive candidates in the market
● Contact existing and prospective candidates via phone, email, phone, and other web-based vehicles.
● preparing business proposals/presentations;
● spending the majority of time at the client's site
● Consultant (Advisor)
● Visa Applications
● Pass Ports Processing
● Travel Assistance
● Immigrations Processing
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Sonya McNeal
(Heutagogy) Universal Factotum
**********************@*****.***
Medical Experience & Licenses Title: Healthcare Professional Trinity, LLC
11330 Lakefield Drive, Duluth, GA 30097, 770-***-**** Date: 09/2018-06/2019
Position: Healthcare Professional (License)
Description: Following written patient care instructions prepared by the supervising RN. Provided hands-on personal care; assisting in ambulation or exercise; performing simple procedures as an extension of therapy or nursing services. Reporting all changes in the patient’s medical, nursing, rehabilitative, and social needs to the RN, as the changes related to the plan of care and quality assessment and improvement activities. Agape Hospice
1395 South Marietta Pkwy, SW
Ste: 730, Marietta, GA, 404-***-****
Date: 08/2016-02/2018
Position: Healthcare Professional (License)
Description: Assist with specimen collection in the OMAHA SYSTEM, the obtaining of SPECIMENS of body fluids, secretions, or excreta, including blood, urine, feces, sputum, or drainage. Assist patients with personal hygiene, elimination feeding and mobility. Assist with medications that are ordinarily self-administered. Providing support for and re- enforces the IDG team’s teaching of the patient’s caregivers. Communicating with the hospice RN Case Manager regarding services provided and significant findings regarding the patient’s functional status and change in care needs. Documenting the care provided and patient’s response to care the day care is provided. Heart-to-Heart, LLC,
Date: Ellenwood, GA 09/2015-Present -Position: Recruiter/Customer Service Representative/Consultant/Public Relations Manager/C.N.A-License Description: Providing objective advice, expertise and specialist skills with the aim of creating value, maximizing growth or improving the business performance of clients. Primarily concerned with the strategy, structure, management and operations of an organization. Assist by identifying options with recommendations, providing additional resources and/or the implementation of solution.
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Cara-Vita H.C – Roswell, GA, - 05/2011 – 04/2013 – C.N.A/Referral Source Representative Position: Residential Agent for Seniors/Cordon Officer/C.N.A Date: 05/2011-04/2013-648 Mimosa Blvd., Roswell, GA, 30075 770-***-**** Description: Training prepares potential individuals for the roles they are about to perform. Training can hone their skills in many areas, including how to deal with patients in various conditions. Essentially, it teaches students the proper ways to carry out their duties and provides them in-depth knowledge on how to perform emergency procedures while remaining calm even if the situation is tensed. They are taught to have a clear head and a steady nerve during critical emergencies.
Choice Inc. – Residential Service Counselor/Sitter/Companion 09/1993-2000- Provided Non-medical in home care and assistance for seniors and disabled adults. Assist clients with errands, light housekeeping, and meal preparation. Companion/Sitter- Provides for the maintenance of a safe and clean environment. Performs various housekeeping tasks, meal preparation and companionship activities for clients in their residences.
Recruiter Experience
MPS Wireless LLC, -Kennesaw, GA 2001 /2002, /2006/2007/2010/2013 2593 Kennesaw Due West Rd., NW, Kennesaw, GA 30144 770-***-**** -Position: Career Consultant, /Jr. Recruiter Jr. Recruiter
Description: Responsible for screening and interviewing candidates/resumes for administrative, professional, and technical positions. An emphasis placed on matching specific candidates with specific positions. Coordinate recruitment process for candidates, Utilize client requisition database, Respond to requisitions generated, Meet frequently with recruiting staff to understand specific requirements of positions, Source candidates through various mechanisms (direct, internet, referrals, research, etc.), Utilize resume and applicant tracking software to identify, track, and retrieve resumes/ candidates.
Career Consultant
Description: Complete pre-employment training for 50 or more adult or dislocated clients place into employment or on-the-job training (OJT). Develop Individual Employment Plans (IEP) for 50 or more clients. Track clients 30, 60 and 90 days. Write OJT Training Agreements. Work Location: 320 Church Street, Decatur, GA 30030
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Therapeutic Adolescent Services Title: Foster Parent (Therapeutic Paraprofessional-Clayton County, Georgia
Creative Community Services- Therapeutic Foster Care & Crisis Intervention-Teen Girls November 1997-January 2005 - Therapeutic Foster Home & Parent: Sometimes referred to as a "Treatment Foster Home." A foster home in which the foster parents have received specialized training to enable them to provide care for a wide variety of children and adolescents, usually those with significant emotional or behavioral problems. Parents in therapeutic foster homes are more closely supervised and assisted than parents in regular foster homes.
The Therapeutic Foster Home Programs are part of a continuum of care and designed for youth who require 24-hour care and whose needs can best be met in a planned program of small group living within a community-based setting. Support and assistance are provided to foster positive participation in both group living and community activities. The Therapeutic Foster Home Programs provide intensive systems of support, sanctuary, skills training, counseling, and clinical services for youth who are unable to live with their own families. The program also offers assistance to the family in resolving problems that necessitated the youth’s placement. The youth is prepared for discharge and reintegration into the family, when appropriate, or other less restrictive setting. Fulton County B.O. E. – Position: Substitute School Assistance Special Education Department - Paraprofessional
As a Substitute School Assistant for Fulton County Public Schools-January 2001- January 2003, my responsibilities included but not limited to: the creation of lesson plans. Assist children with special needs and maintain classroom management of instructional materials.
Clayton County B.O.E. – Position: Paraprofessional Special Education. As a Paraprofessional in Special Education for Clayton County Public Schools from October 1999 – June 2000, my responsibilities included but not limited to: the creation of lesson plans for individual classroom activities. Assisted the lead teacher in the supervision of students on an individual basis. Responsible for classroom management of all instructional materials for special needs children, in order to promote the development of student achievement.
United Cerebral Palsy - Residential Training Instructor 02/98-02/99-Responsible for the training and care of residents with multiple disabilities, provided care, and Support to consumers in a group-home setting. Interact in a positive and productive manner at all times with consumer’s families and Caregiver/Homemaker-Non-medical in home care
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and assistance for seniors and disabled adults. Assist clients with errands, light housekeeping, and meal preparation.
My training is as follows:
C. P. I. – Crisis Prevention Interaction.
CPR & First Aide Certified
MAPP Trained & State Certified by the State of Georgia
Surrogate Parent Certified by Clayton County B.O.E.
Paraprofessional Licenses in Special Education
Notary Public – Clayton County Georgia
Assist-A-Nurse Certified Nursing Assistant-C.NA. Training –Georgia 2007 References Available Upon Request
Contact this candidate