Information Technology Customer Service

Nurudeen Aliu

Houston, TX ***** 424-***-**** *********@*****.***

Certified Information Technology Professional in pursuit of a technical position in the IT field. Dedicated IT experience, customer service, and eager to apply skills and abilities in a technical environment focused on software and hardware support.

EDUCATION

Technical Diploma Information Technology Security & Administration MyComputerCareer Dec 2024

Associates of Applied Science Computer Science Lagos City Computer School

Certifications: Microsoft AZ-900, Comptia Net+, Microsoft AI-900 Azure AI Fundamentals, CompTia A+, Linux, CompTIA Security+,Certified in Cybersecurity (ISC2). SOC (Security Ticketing), Devops (on-going)

RELEVANT INFORMATION TECHNOLOGY EXPERIENCE

My Computer Career May 2024 - Dec 2024

Information Technology (Hands on Training)

●Implemented mobile solutions including laptops, tablets, and mobile communication. Provided Wireless Network Support and installation, configure, and troubleshoot wireless access points.

●Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning.

●Monitored and administered IT systems for firms, making recommendations to senior managers regarding necessary hardware replacements, upgrades, and new installations

Networking (Hands on Training)

●Troubleshoot/resolve technical issues with operating systems, hardware, software, and network connectivity.

●Performed troubleshooting on different departments and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures, and Provided solutions and technical guidance to clients facing technical issues and difficulties.

●Troubleshooting, analyzing, and repairing problems of computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.

●Delivered End User support and handled calls from multiple divisions on technical issues related to PCs, networking, business applications, messaging, and security in a fast-paced corporate environment.

WORK HISTORY

Customer Service Representative Remote MTM Inc(Medical Transportation Management) 2024-(Current)

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Responded to customer requests for products, services, and company information.

Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Use of Tools like Five9, Workday, Reveal to carry out my daily tasks efficiently.

Customer Services Representative Soak International LLC Jan 2021-June2023

Anticipated needs and resolved problems to keep customers happy

Enhanced customer satisfaction with fast, knowledgeable service

Informed customers of promotions and special offers to increase sales

Answered inbound calls to handle various concerns, set appointments, and close sales

Managed customer calls efficiently in a fast-paced call center environment

Delivered fast and friendly service to handle questions and service complaints

Addressed and resolved customer concerns and complaints

Processed customer exchanges, refunds, and bill adjustments to correct product or service problems

IT Technician Aloma Computer Solution (Ikeja, Lagos) Jan 2015-Aug 2016

Developed training materials for end users on the use of various programs and applications.

Created documentation to assist with further analysis of technical issues.

Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.

IT Technician Nestle (Agbara, Logos) Feb 2013-Oct 2014

Provided technical support to end users regarding installation of hardware and software components. Monitored network performance to ensure optimal efficiency.

Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software.

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