Customer Service Front Desk
Resume:
Caisi Tavares
Goal-oriented, Team Player
Taunton, MA 02780
*****.*******@***.***
Professional Summary
I bring with me a variety of skills as a result of working in many different environments. From retail and sales, food, cosmetics, and even front desk and secretarial work. My goal is to provide customers/clients with the best customer service I can possibly offer. I strongly believe that my employment history has well-prepared me for any situations/workplaces that I may come across. I truly believe that I would be the best candidate for the job, and I can guarantee that I will exceed your expectations if you will give me the chance.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Elements Massage-Bridgewater, MA
July 2024 to Present
• Training new employees
• Completing sales reports and other administrative duties
• Customer service
• Supporting management
• Leadership/Coaching
• Cash drawer and deposits
• Maintaining client rapport
• Meeting sales goals
• Product knowledge
• Active listening
• Observing team’s performance
• Communication
• Inventory
Front Desk Receptionist
Elements Massage-Bridgewater, MA
July 2018 to July 2024
Greet Clients
Book/Rebook/Reschedule Appointments
Confirmation calls for appointments
Optimize massage therapist’s schedule
Scan/Enter client information into system
Type and send emails
Sign Clients up for Membership Program/ Hit monthly sales goals Opening/ Closing shifts, count cash drawer, make deposits, prepare studio for open and closing times Hostess/Cashier
Scorpion Bar-Foxborough, MA
June 2021 to November 2021
• Making sure guests feel welcomed and comfortable
• Answering phones and handling calls appropriately
• Recording reservations
• Cash drawer handling
• Leading guests to tables, providing menus, and reassuring them that their server will be right over
• Assisting staff members as needed
• Online food orders
• Making sure dining area remains presentable
• Keeping an upbeat, positive tone that keeps guests coming back and feeling welcomed
• Being able to use restaurant terminology
• Cleaning
• Assisting servers with bringing out meals to tables
• Accepting cover fees and stamping a guests hand before they enter the restaurant for club nights Customer Service Representative
Wawa-Oxford, FL
September 2020 to January 2021
Register
Assist customers with a positive attitude
Food service (deli)
Making beverages (coffees, smoothies, milkshakes, etc) Cleaning duties
Key Holder
Bare Minerals-Hyannis, MA
May 2016 to June 2020
Greet customers
Client consultation, makeup applications
Register
Organizing,stocking
Cleaning
Sales Associate
Rite Aid Pharmacy-Taunton, MA
January 2014 to May 2016
Reason for leaving: School
Education
Certificate in Esthetics
Spa Tech Institute-Plymouth - Plymouth, MA
May 2016 to February 2017
High school diploma in Cosmetology
Bristol Plymouth Tech - Taunton, MA
2015
Skills
• Customer Service Skills
• Phone Etiquette
• Hair Styling
• Retail sales
• Front desk
• Microsoft Word
• Makeup Application
• Computer Skills
• Organizational skills
• Billing
• Host/Hostess
• Time Management
• Cash register
• Organizational Skills
• Inventory
• Clerical
• Front Desk
• Cosmetology/Skin care (5 years)
• Outlook
• Scheduling
• Cash handling
• Administrative Experience
• POS
• Customer service
• Sales
• Microsoft Office
• Retail Sales
• Time management
• Filing
• Receptionist
• Microsoft Excel
• Body Waxing
• Clerical experience
• Clerical Experience
• Data Entry
• Management
• Microsoft
• Presentation skills
• Office experience
Contact this candidate