Executive Assistant Technical Support

Gabby Alicea

Executive Assistant & Technical Support Specialist

FULL SAIL UNIVERSITY 2020 407-***-**** *********.*********@*****.*** www.linkedin.com/in/GabbyAlicea My Portfolio

EXPERIENCE

Communication and Marketing coordinator/ Executive Assistant January 2022 - Present

JE TECHNOLOGY SOLUTIONS- Apopka, FL

Managed projects and created over 100 social media campaign assets, including logos and banners, for multiple platforms, ensuring alignment with brand guidelines and marketing objectives.

Demonstrated initiative by solving challenges, and innovating during planning and execution of 5+ major events, ensuring smooth operations.

Developed 20+ pieces of video content, motion graphics operating Adobe Premier and after Effects to enhance brand identity and boost user engagement across multiple platforms.

Led marketing efforts positioned CEO as a keynote speaker at Fab-Tech, boosting brand visibility and industry recognition.

Oversaw branding projects, collaborating with team to produce, email blasts, and presentations using all Adobe programs, ensuring cohesive branding across 5+ platforms and increasing brand visibility by 30%.

Technical Support Specialist January 2021 - November 2022

MACMILLAN LEARNING- Altamonte Springs, FL

Provided technical support, resolving 95% of complex issues on first contact, increasing user satisfaction and reducing downtime for clients.

Collaborated with a cross-functional team to troubleshoot and optimize learning programs on 5+ platforms, leveraging technology to ensure seamless functionality and improve user experience.

Leveraged fast typing and advanced Salesforce skills to organize and document over 100 client interactions per week, maintaining a 98% accuracy rate in data entry and follow-up.

Graphic Designer & Associate Producer July 2019 - December 2020

OWL AM STUDIOS- Houston, TX

Developed and produced Graphic designs for feature film "My Brother’s Crossing", including logo designs, posters, and social media visuals for 2 global projects.

Led conceptual development of branding visuals with the Executive Producer, controlling $5MM budget and designing key artwork for pitch decks and marketing assets.

Enhanced editorial content through graphic design by manipulating photos, creating illustrations, and designing graphics and charts using Adobe Illustrator and Adobe Creative Suite to elevate storytelling.

SKILLS

Creative Direction & Asset Creation

Storytelling & Visual Communication

Team Management

Concept development

Technical & Production Skills

Troubleshooting, Strategy & Research

Photoshop, Indesign, Illustrator

Schedule Control

Coding & Website Design

Creative Services

Microsoft Office

Digital Marketing

Planning & Multitasking

EDUCATION

Bachelor of Science in Digital Arts & Design (B.S.) July 2019

Full Sail University, Winter Park FL

Received Director's Course Award in Design & Art Theory for exceptional performance and achievement.

Associate of Arts: Studio and Fine Arts September 2014

Valencia College, Orlando, FL

Associate of Arts: Studio and Fine Arts January 2012

Savannah College of Art & Design, Atlanta, GA

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