Customer Service Project Management
Resume:
K
Kerry Kenney
***************@*****.***
Norfolk, MA 02056
WWW: Bold Profile
SUMMARY
Compassionate Activity Director with background in maintaining organization while planning and coordinating activities. Knowledgeable in evaluating residents' needs and conducting group activities to improve quality of life. First-rate interpersonal, organizational and persuasive skills.
SKILLS
Project management
Budget management
Team leadership
Event planning
Data analysis
Activity coordination
Community engagement
Communication skills
Customer service
Problem solving
Interpersonal skills
Self-Directed
Organization
EXPERIENCE
Programming Director
Norwood, MA
Benchmark Senior Living/ Mar 2022 to May 2025
Developed and implemented engaging activities for seniors in long-term care facilities.
Maintained accurate records of participant attendance and progress notes.
Encouraged socialization among residents by organizing group games or outings.
Adapted existing activities or developed new ones to meet the changing needs of participants.
Collaborated with other departments to coordinate interdisciplinary programming.
Conducted assessments of residents' cognitive functioning levels prior to enrollment in programs.
Provided one-on-one support to those who required additional assistance.
Planned and published calendar of events for facility.
Interacted with residents and families by addressing questions and concerns.
Coordinated transportation services for offsite activities when needed.
Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
Supervised and trained a staff of six Activity Assistants in planning and executing daily activities.
Managed budget related to activity supplies, equipment purchases, and facility rentals.
Managed inventory and ordered new supplies for activities when stock was running low.
Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
Coordinated logistics for external outings, including transportation and venue bookings, ensuring safety and accessibility for all attendees.
Organized special events such as holiday parties, cultural celebrations, and educational workshops, enhancing the overall program offering.
Led team meetings to discuss program progress, share best practices, and strategize future activities.
Conducted surveys and feedback sessions to assess participant satisfaction and identify areas for improvement in the activity program.
Established partnerships with local organizations and community groups to expand activity options and resources.
Designed and distributed promotional materials for upcoming events and activities, increasing participation and engagement.
Utilized social media and other digital platforms to communicate with participants and promote the activity program.
Provided emotional support and encouragement to participants, fostering a positive and inclusive environment.
Monitored progress of participants to track measurable data for plan of care goals.
Negotiated with vendors and service providers to secure favorable terms and discounts for activities and supplies.department employees.
Activities Director
Newton, MA
Sunrise Senior Living/ Jan 2021 to Feb 2022
Managed budgets for program-related expenses including supplies and equipment purchases.
Maintained accurate records of activities, participants' attendance, and feedback.
Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
Led team meetings to discuss program progress, share best practices, and strategize future activities.
Developed and implemented activities to meet the diverse needs and interests of participants, including those with physical or cognitive limitations.
Facilitated group activities, fostering a sense of community and encouraging social interaction among participants.
Managed inventory and ordered new supplies for activities when stock was running low.
Supervised a team of activity assistants in the planning and execution of daily activities.
Provided support to families by helping them understand the importance of social engagement for their loved ones.
Ensured safety protocols were followed during all activities.
Monitored budget allocations related to programming expenses.
Planned special events for holidays, birthdays, and other occasions.
Created monthly calendars of events to inform staff and residents of upcoming activities.
Scheduled meetings with volunteers from community organizations who provided assistance with programming.
Researched new ideas for activities based on interests expressed by residents.
Organized group outings to local attractions such as museums, parks, and theaters.
Coordinated musical guests, lecturers, and other types of resident entertainment.
Visited with residents to provide sensory stimulation and reality orientation.
Led engaging individual and group activities to promote resident involvement for all cognitive levels.
Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
Managed community resident transport operation.
Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Interacted with residents and families by addressing questions and concerns.
Coordinated calendars, shifts and activity schedules with staff.
Trained and managed assistants and delegated tasks for staff members.
Interviewed and hired associates to fill staff vacancies.
Owner/Operator Pack Walk and Play
Dedham, MA
Self Employed/ Nov 2012 to Jan 2021
Attracted new clients through referrals and word-of-mouth marketing.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Walked dogs of varying sizes at one time while enforcing each dog's good behavior and walking manners.
Walked up to 6 pets each one hour to provide exercise and allow bathroom breaks.
Scheduled dog walking services and collected payments from pet owners.
Fed and cared for pets during owners' absences.
Developed long-term relationships with clients and bonded with animals through regular contact.
Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
Delivered consistent customer service to pet owners, effectively increasing repeat business.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Built rapport with dogs using verbal affirmations, petting and trust.
Executive Assistant to the Chief of Immunology
Boston, MA
Dana-Farber Cancer Institute/ Nov 2011 to Nov 2020
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Stay at Home Mom
Dedham, MA
Self Employed Services Inc./ May 2002 to Nov 2011
Executive Assistant to the Chief of Nursing
Boston, MA
Dana-Farber Cancer Institute/ Jan 1997 to May 2002
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Researched topics of interest and gathered information to produce concise reports.
Planned and executed corporate meetings, lunches and special events for groups of 500+ employees.
Crafted proposals and memos using desktop publishing and word processing software.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Oversaw special event calendars for Nursing group, factoring in availability and expected operational demands to keep workloads in balance.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Checked office supplies stock and placed orders to maintain levels.
Obtained signatures for important financial and legal documents.
Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
Managed master calendar for the Chief of Nursing and Patient Care Services and the President of Dana-Farber Cancer Institute.
Answered phones and emails for the Chief of Nursing and Patient Care Services and the President of Dana-Farber Cancer Institute with efficiency and appropriate responses.
Served as point of contact for data acquisition and research.
Opened, read and wrote answers to routine letters and correspondence for executives.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
Facilitated accurate schedule management and event coordination for senior leadership.
Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
Set up meeting and event logistics for senior management, including executives and board of directors.
Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
EDUCATION AND TRAINING
Some College (No Degree): Criminal Justice
New Hampshire Technical Institute
New Hampshire
EDUCATION AND TRAINING
other
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