20 years ago customer service
Resume:
Nyunywi Shirley
Erie, PA *****
*************@*****.***
Professional Summary
CUSTOMER SERVICE REPRESENTATIVE SEEKING POSITION UTILIZING CONFLICT RESOLUTION SKILLS VIA PHONE, EMAIL, MAIL, OR SOCIAL MEDIA CONTACT. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Erie, PA
Authorized to work in the US for any employer
Work Experience
Housekeeper
Baymont Inn and Suites-Erie, PA
June 2025 to Present
Front Desk Agent
Quality Inn and Suites-Erie, PA
April 2025 to June 2025
• Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
• Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
• Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
• Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
• Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
• Maintained a clean and organized front desk area at all times for efficient operations
• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
• Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
PCA/Caregiver
Royal Home Health Care-Erie, PA
October 2024 to May 2025
Resident Aide/Caregiver
Lecom-Erie, PA
February 2024 to March 2025
• Provided personalized care and assistance to patients in their homes, ensuring their comfort and well- being
• Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
• Assisted patients with mobility needs including transferring from bed to wheelchair or vice versa
• Implemented safety measures to prevent accidents or injuries for both patients and caregivers
• Maintained a clean and organized environment for patients by performing light housekeeping duties
• Prepared nutritious meals based on dietary restrictions or preferences of the patients
• Engaged in meaningful conversations with patients to provide emotional support and companionship
• Escorted patients to medical appointments or social outings while ensuring their safety at all times
• Collaborated with healthcare professionals such as nurses or doctors to coordinate patient care plans Customer Service Representative
Family Dollar-Erie, PA
July 2024 to October 2024
Assist customers
Put away freight
Handle cash transactions
Daycare Teacher
KinderCare Learning Centers-Erie, PA
October 2023 to April 2024
1. Lesson plan
2. Provide supervision for children
Cashier/Sales Associate
Country Fair, Inc.-Erie, PA
November 2022 to February 2023
• Provide customer service
• Cash handling
• Stock
Nurse Assistant
Sarah Reed Senior Living-Erie, PA
March 2022 to February 2023
• Monitored vital signs
• Provided caring, intimate, hands-on healthcare for residents Server
Sheraton Hotels & Resorts-Erie, PA
May 2021 to September 2021
1. Take orders
2. Prepare food
3. Cash out guests
Childcare Staff
CUDDLE TIME DAYCARE-Erie, PA
September 2014 to January 2021
PREPARE A LESSON PLAN FOR THE WEEK, PLAY WITH CHILDREN, STORY TIME AND PREPARE MEALS AND PROVIDE COMFORT AT NAP TIME
Asst Manager
Family Dollar-Erie, PA
December 2004 to February 2005
ran register,store orders,unload truck,handle money,cleaned Customer Service Representative
TELESERVICES REP, WEST TELESERVICES-Erie, PA
February 2004 to April 2004
COMPLETE CREDIT CARD APPLICATIONS,AMERIQUEST TRANSFERS,AND CREDIT CARD AUTHORIZATIONS.
Education
GED in General Studies
Gecac-Erie, PA
February 1996 to June 1998
Skills
• Stocking
• Customer support
• Windows
• Delivery driver experience
• Cash handling
• LAN
• Troubleshooting
• Cold calling
• Babysitting
• Telemarketing
• Childcare
• Active Directory
• Home care
• Vital signs
• Experience with children
• Infant Care
• Typing
• Computer networking
• Leadership
• Customer service
• Public relations
• Microsoft Word
• Cashiering
• Computer operation
• Sales
• Teaching
• Computer skills
• Operating systems
• Senior care
• Serving
• Conflict management
• Retail sales
• POS
• Hospital experience
• Medication administration
• Cleaning
• Driving
• Microsoft Powerpoint
• Communication skills
• Nursing
• Daycare
• Caregiving
• Shuttle driving
• Nannying
• Toddler care
• Pediatrics
• Hotel experience
• Help Desk
• CPR
Certifications and Licenses
Driver's License
CPR Certification
February 2025 to February 2027
First Aid Certification
Contact this candidate