Technical Support Live Chat
Resume:
Roderick Evans
Plano, TX *****
**********@*****.***
Professional Summary
Provided basic technical support for clients on a wide range of company products, and resolving issues at 90%. Managed customer inquiries in a timely and efficient manner, utilizing multiple channels including phone calls, emails, and live chat. Strong problem solving and proficient in Microsoft office experience Work Experience
Lead Merchandiser
Premium Retail Services-St. Louis, MO
July 2023 to January 2024
Doing audits, setting up displays, doing full reservations, and merchandising some of the departments. Maintained kiosk in Sam's and walmart, target, whole food, CVS, Walgreens and etc... Construction Laborer
Webber-Plano, TX
February 2022 to November 2022
Working on hwy of Dallas toll, putting drains in, cutting up metal, hammering on side of bridge, and a lot more construction type of work
Crew Leader
BR Installs, LLC-Richardson, TX
February 2019 to April 2021
Led a team of employees and managed the projects. Go to different stores and doing whatever the work order requires, all stores are different
Lead
The Coca-Cola Company (TCCC)-Houston, TX
July 2019 to February 2020
Over looked the warehouse, and led a team of 40+ employees. Make sure orders was pulled right and trucks was loaded to right order. Maintained inventory, manage office work and made sure a safe work free place
Lead Merchandiser
Premium Retail Services-St. Louis, MO
February 2018 to March 2019
Doing audits, setting up displays, doing full reservations, and merchandising some of the departments. Maintained kiosk in Sam's and walmart
Master Barber Stylist
Cutz and Styles Salon-Plano, TX
January 2013 to September 2018
Provided different hair styles, coloring, shaves and all that barber shop requires. Maintained a general cleaning of the work areas
Customer Service Representative
Alorica-Plano-TX
May 2017 to June 2018
Open accountant recording information
Offer customer support through phone, email, and live chat or social media and analyzing customer needs Supervisor
Lane Valente Industries-Plano, TX
April 2006 to December 2017
Over looked projects, worked with a crew of 8 employees, provided merchandising, full reset, unloaded trucks, electrical work, floor work, and a lot of painting. Utilize forklift, pallet jack, scissor lift, and any electrical equipment that was required
Education
Master of Professional Studies in Barbering in Barbering Baton Rouge Community College - Baton Rouge, LA
September 2000 to April 2002
Associate in Arts
Baton Rouge Community College - Baton Rouge, LA
August 2000 to May 2001
Skills
• Process improvement
• P&L Management
• Hand tools
• Planograms
• Budgeting
• Interior design
• Manufacturing facility
• Oracle
• Disaster recovery
• Quality Assurance (2 years)
• Accounts Payable
• Conflict management
• Marketing
• Merchandising
• Upselling
• Sales
• Supply chain
• Precision measuring instruments
• Journal Entries
• QuickBooks
• Web development
• Telemarketing
• Inventory control
• Research
• iOS
• Customer service
• Manufacturing
• Analytics
• Quality inspection
• Strategic planning
• Technical support
• Training & development
• Digital marketing
• Retail sales
• Pricing
• Adobe Acrobat
• HTML5
• Warehouse experience
• Succession planning
• Retail management
• Adobe Analytics
• Customer support
• Forklift
• Hair Styling
• Analysis skills
• Warehouse management
• Bank Reconciliation
• SQL
• Account management
• Product demos
• Social media management
• Construction
• WordPress
• Wireframing
• A/B testing
• Quality assurance
• IT support
• ERP systems
• Data entry
• E-commerce
• Quality control
• SAP
• Management
• Data warehouse
• Microsoft Powerpoint
• Organizational development operation
• SAS
• Supervising experience
Certifications and Licenses
Barbering License
Forklift Certification
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