Customer Service Social Worker

Staci Brown

Ventura, *****, USA, 805-***-****, *******@*******.***

Summary

Dynamic professional with extensive experience in Social Services, Program Management, Training, Volunteer Management, Customer Service and Human Resources. Over 8 years in roles requiring direct client interaction and team leadership, alongside a Master’s in Psychology. Successfully spearheaded initiatives that improved outreach and community engagement for organizations like MADD. Proven ability to process complex information and provide compassionate support to vulnerable populations. Adept at working with diverse teams and committed to fostering positive outcomes in any environment.

Work Experience

Jan 2024 – Nov 2024 Deputy Public Guardian, County of Ventura, Ventura

Legally appointed guardian and conservator of individuals determined by the Superior Court to be gravely disabled.

Executed comprehensive social and fiscal management for mentally ill individuals conserved by the County.

Provided meticulous legal oversight along with personal and financial responsibilities for the care of the conservatees.

Oversaw and evaluated the care of the mentally incompetent by conducting visits to facilities across Ventura, Los Angeles, and San Diego Counties.

Oct 2023 – Jan 2024 Client Benefits Specialist - Training, County of Ventura, Ventura

Completed a rigorous 9-week training program on CalSaws and MEDS, focusing on the processing of Medi-Cal Claims.

Jun 2019 – Oct 2022 Program Specialist, Mothers Against Drunk Driving, Remote

Spearheaded program initiatives, including comprehensive grant reporting and fulfillment of annual performance objectives.

Implemented targeted programs for teenagers, aligning with key objectives while adhering to intricate program and grant guidelines.

Directed teams of volunteers and amplified outreach efforts through strategic marketing and promotional activities.

Nov 2017 – May 2019 Call Center Representative, Wilmington Island Medical, Remote

Processed prescriptions and managed approximately 40-50 incoming calls daily, ensuring prompt service.

Addressed and resolved complaints and product issues, maintaining alignment with company goals.

Feb 2015 – Oct 2017 Social Worker, County of Ventura Children & Family Service, Ventura

Delivered effective clinical case management using trauma-informed and solution-oriented methodologies.

Managed thorough documentation, routine case notes, and reports for the judicial system.

Feb 2012 – Jan 2015 Social Worker, Ventura Adult Day Health Care Center Ventura

Created and ran activities to meet the expectations and needs of the center’s

members.

Facilitated constructive communication between center attendees and their families.

Supported participants by referring them to essential community services and resources.

May 2006 – Jan 2012 Owner, Co-Creator and Account Executive, Ventura Breeze Newspaper, Ventura

Conceived, analyzed, researched, and launched a local community newspaper.

Developed advertising strategies and sold advertising B2B in the community as well as marketed the newspaper and attended networking events.

Recruited, hired, onboarded, trained and supervised employees.

Education

Pepperdine University

Master of Arts, Psychology

Malibu, USA

California State University Long Beach

Bachelor of Arts, Psychology

Long Beach, USA

Skills

Customer Service

Program Management

Training & Development

Compassionate

Detail Oriented

Conflict Resolution

Active Listening

Volunteer Management

People and Relationship Leader

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