Scrum Master Continuous Improvement

Milena Aradski

******.*******@*****.*** 571-***-****

OVERVIEW

Certified Scrum Master and Business Operations professional with expertise in Agile development methodologies, iterative development, and backlog refinement. Experienced in leading Scrum teams, coaching Agile principles, and fostering a culture of continuous improvement. Skilled in removing impediments, optimizing workflow efficiency, and aligning deliverables with the technology and service delivery roadmap. Strong background in facilitating Scrum ceremonies, collaborating with Product Owners and development teams, and utilizing Jira for backlog tracking and iteration goals. Proven ability to enhance team communication, drive Agile maturity, and implement strategies for improving quality, predictability, and velocity. Adept at supporting cross-functional teams, engaging with stakeholders, and driving continuous improvement. Committed to adaptability, organization, and proactive problem-solving in fast-paced development environments.

SKILLS

- Business Analysis: Requirements gathering, user story writing, process mapping, backlog item creation, stakeholder engagement.

- Scrum & Agile Methodologies: Scrum, Kanban, backlog refinement, iterative delivery

- Agile Facilitation: Leading standups, sprint planning, sprint reviews, retrospectives, backlog refinement.

- Leadership: Coaching Agile teams, fostering a collaborative environment and Agile maturity.

- Stakeholder Collaboration: Engaging with Product Owners, PMs, development teams, and leadership.

- Adaptability: Thrives in dynamic environments, being flexible and responsive in changes in the project or team.

- Continuous Improvement: Driving workflow predictability, quality, and velocity enhancements through Agile best practices.

- Reporting & Metrics: Delivering sprint reports, velocity trends, cycle time analysis, burndown charts, dashboards.

- Tools: Jira, Confluence, Microsoft Project, Smartsheet, Excel, Asana.

- Languages: Serbian (Native), Croatian (Native), English (Fluent)

PROFESSIONAL EXPERIENCE

M Powered Strategies Inc., Washington DC

Scrum Master consultant – AmeriCorps Modernization Project Nov 2022 – Nov 2024

- Served as Scrum Master on a federal digital modernization project, facilitating all core Agile ceremonies including Sprint Planning, Daily Standups, Backlog Refinement, Reviews, and Retrospectives.

- Gathered, analyzed, and documented 100+ business requirements through stakeholder interviews and working sessions; translated into user stories, test cases, and backlog items to support iterative delivery.

-Facilitated UAT planning and execution, ensuring alignment between business goals and technical output.

- Collaborated with Product Owners to maintain a well-prioritized backlog aligned with evolving business goals and user needs.

- Removed blockers and streamlined workflows, reducing cycle time by 25% and enabling more consistent sprint delivery.

- Created process maps and documentation to validate requirements and support design reviews.

- Increased team velocity by 35% and backlog readiness by 40% through structured refinement and proactive stakeholder engagement.

- Promoted cross-functional collaboration bridging gaps between technical teams, business units, and leadership to strengthen Agile adoption.

- Coached teams on Agile best practices, cultivating a culture of continuous improvement, accountability, and self-organization.

AMI Expeditionary Healthcare, Reston VA

Business Analyst May 2021 – February 2025

- Led the rapid mobilization of multiple high-impact projects, including a COVID-19 vaccination initiative across 7 Louisiana sites, coordinating over 200 healthcare professionals.

- Conducted requirements analysis and wrote procedural documentation to support standard operations.

- Designed and implemented a Smartsheet-based infrastructure to manage 500+ applicant onboardings, multi-state travel, thousands of expense reports, and over 25,000 work hours—ensuring efficiency and compliance in a fast-paced environment.

- Developed dashboards and reporting tools to enhance data-driven decision-making during a period of 900% organizational growth.

- Acted as liaison between operations and technical teams to identify inefficiencies and recommend scalable solutions.

- Oversaw up to 7 concurrent projects, including UN missions in Afghanistan and Somalia, COP26, and multiple U.S. government initiatives (DHHS, DOJ, Navajo Nation, and Louisiana Department of Health).

- Balanced shifting priorities and tight deadlines to ensure project coordination, reporting, and timely issue resolution.

- Tracked and analyzed key performance metrics to measure project success, mitigate risks, and drive continuous improvement across all workstreams.

- Created executive-level dashboards to provide real-time visibility into project progress performance.

-Co-authored workflow policies and procedural documentation to increase efficiency and standardize practices across teams.

- Recommended and implemented operational improvements that enhanced service quality, reduced costs, and improved cross-functional collaboration while ensuring compliance.

DNB Construction, Rockville MD

Business Operations Analyst December 2019 – May 2021

- Applied Agile and Scrum methodologies to enhance task management and improve operational efficiency, contributing to 80% growth.

- Managed staffing and internal communications, ensuring seamless coordination across departments and efficient project execution.

- Developed and maintained structured tracking systems using Smartsheet to optimize workflow management, resource allocation, and project tracking for 300+ active construction projects.

- Reduced turnaround time by 25% through Agile planning methods and improved cross-team collaboration.

- Created and maintained a task backlog, supporting the Sales Team by improving visibility into project status and priorities.

- Performed internal audits, improving compliance accuracy by 40% and streamlining documentation processes.

*Additional relevant work experience available upon request.

EDUCATION

The Catholic University of America, Washington DC

Master of Music in Violin Performance 2013

The Glenn Gould School of The Royal Conservatory, Toronto Canada

Artist Diploma 2010

University of Belgrade, Belgrade Serbia

Bachelor’s in Business 2008

Music Academy of Belgrade, Belgrade Serbia

Bachelor of Music 2008

CERTIFICATIONS

- Professional Scrum Master (PSM I) 2021

- Professional Scrum Facilitation Skills 2023

- Professional Scrum Master II (PSM II) 2024

- Certified Associate Project Manager (CAPM) – in progress

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