Executive Assistant Customer Service
Resume:
Oak Park, MI ***** • 248-***-**** • *************@*****.***
www.linkedin.com/in/mara-staller-starr
Mara Staller Starr
PROFESSIONAL SUMMARY
Seasoned Executive Assistant with extensive background in creating and streamlining office methods, Outlook calendaring, travel arrangements, expense reports and event planning. Highly experienced and dedicated, with knowledge of office management and supervisory experience in both non-profit and corporate settings. Detail-oriented, organized, conscientious, team player, possessing excellent written and verbal communication skills as well as exceptional customer service and creative abilities.
SKILLS
Microsoft Suite (Outlook, Word, Excel, PowerPoint, Publisher; Visio, SharePoint) Virtual Meeting Platforms (e.g., Zoom, Microsoft Teams) Communication Tools (Microsoft Teams)
Concur, PeopleSoft
Adobe Acrobat
Various Database Programs/CRM
Project Management
Event Planning
Highly Efficient
Detail Oriented
Team Player
Organized, Creative
WORK HISTORY
EXECUTIVE ADMINSTRATIVE ASSISTANT
Webasto Americas – February 2024 to February 2025
• Demonstrated talent for orchestrating multi-calendar schedules and effectively managing workflow and priorities of senior executive leadership
• Handled all incoming and outgoing communications, including phone calls, emails, and mail, ensuring timely and appropriate responses
• Maintain confidentiality in handling sensitive information
• Assisted in the preparation of materials for meetings, including agendas, presentations, and reports. Compiled and distributed meeting minutes and follow up on action items as needed
• Organized and managed travel itineraries, including flight bookings, hotel accommodations, transportation, and any other necessary arrangements for domestic and international travel.
• Assisted in the preparation and submission of expense reports, ensuring accuracy and adherence to company policies. Tracked and reconciled receipts and expenses.
• Assisted in the creation and formatting of presentations, ensuring content is accurate, visually appealing, and aligned with executive goals.
• Conducted research, compiled data, and prepared documents for review, supporting decision-making processes.
• Coordinated and oversaw special projects as assigned, ensuring timely completion and adherence to quality standards.
• Collaborated with other administrative staff to streamline processes and enhance overall office efficiency.
• Proactively identified opportunities for process improvements and implemented solutions to enhance workflow.
• Remained informed about industry trends, company policies, and executive priorities to provide effective support. EXECUTIVE ADMINISTRATOR to CEO
Detroit Regional Convention Facility Authority – September 2022 to June 2023
• Coordinated and managed complex calendars, scheduling meetings, appointments, and events, ensuring executives are well-prepared and on time
• Duties included prioritizing emails and phone calls, gathering documents to prepare for meetings and coordinating travel arrangements
• Gathered and organized information, communicated with board members and stakeholders, developed and monitored plans to ensure projects were executed efficiently
• Represented CEO/CFO, demonstrating ability to effectively engage with stakeholders
• Organized and managed contacts; fostering positive relationships with DRCFA Board Members
• Established harmony, cohesion and effective communication across all business units, acting as positive representative of the DRCFA
2 - Staller Starr, Mara
EMERGING TECHNOLOGY BUSINESS ANALYST
Advantage Technical (contract; Ford Motor Company) – December 2019 to March 2022
• Coordinated multiple sources of information to create comprehensive presentation materials and training modules
• Conceived and designed visual concepts to convey messages via graphics, journey maps, and storyboards
• Maintained digital storage of all current Quality Documents, including Rosters, Organizational Charts, Roles & Responsibilities and Business Continuity Plan
• Tracked and managed all Requisitions, Purchase Orders, Invoicing and Receiving
• Created and designed monthly team newsletter highlighting team accomplishments, descriptions of new projects, acknowledged milestones
• SharePoint Administrator; managed and organized online library housing presentation materials, team documentation and workflow management
• Supported Special Projects
SALES TECHNICIAN / ADMINISTRATIVE ASSISTANT
Blue Cross Blue Shield of Michigan – December 2014 to July 2019
• Provided exceptional primary support to multiple directors and their managers as well as secondary support to the Vice President
• Prepared correspondence, memoranda, and reports
• Scheduled and maintained calendar of appointments, meetings and travel itineraries; coordinated arrangements and submitted expense reports
• Created or combined PowerPoint presentations for customer meetings
• Maintained department SharePoint site, responsible for document storage and file management
• Assisted management in setting up new hires with equipment and appropriate access
• Made decisions where operational guidelines/procedures were non-existent EXECUTIVE ASSISTANT to SVP
Hantz Benefit Services – April 2013 to December 2014
• Assistant to Senior Vice President and two Sales Specialists in Group Benefits Department
• Responsible for maintaining all aspects of specialist's calendar and all information pertaining to group benefit proposals and current plans
• Assist account managers, processors and analysts with tasks associated with groups' renewal packages
• Prepare expense and mileage reports, coordinate travel itineraries and related arrangements
• Development and assembly of Year End Reports, Summary Plan Descriptions, enrollment documents and presentations, and all paperwork for new and prospective clients
• Communicated with internal and external contacts verbally and through written correspondence
• Organize assignments, files and projects to help maximize executives' time and efficiency EXECUTIVE ASSISTANT / OFFICE MANAGER
Congregation Beth Shalom – April 1999 to October 2012
• Provided excellent executive administrative support to professional staff, executive director, clergy, and board of directors
• Designed, developed and produced print communications
• Managed synagogue calendar and congregational databases; prepared agendas for Board of Directors, staff meeting minutes, and all correspondence
• Tracked supply inventory, researched new vendors and coordinated maintenance for all office machinery
• Streamlined office procedures to increase productivity EDUCATION
Wayne State University, Detroit, MI
Bachelor of Arts, Psychology, with a specialization in Human Development, including all aspects of child development and behavior
CERTIFICATION
Notary Public, Oakland County, Michigan – expires 2029
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