Training Specialist Customer Service
Resume:
TARA
JOHNSON
CONTACT INFORMATION
***************@*****.***
SKILLS
LANGUAGES
OBJECTIVE
Dedicated professional with successful experience in a fast paced office setting. Hardworking team player with expertise in completing various tasks and offering staff support. Responsible, punctual, and productive when working with little to no supervision.
EXPERIENCE
HABILITATION TRAINING SPECIALIST
Searchlight Inc.. Dec 2021 - Present
• Assist individuals with addressing disabilities and developing career plans. • Assist clients in exploring career options and vocational goals. • Customize vocational exploration activities to identify self-determined rehabilitation needs and goals.
FAMILY SUPPORT PROVIDER
ODMHSAS Jim Taliaferro. Jul 2020 - Nov 2021
• Provided compassionate and patient-focused care to cultivate well - being. • Monitored clients' overall health and well-being and noted significant changes. • Assisted clients with daily living needs to maintain self-esteem and general wellness. • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship. • Transported clients to and from medical appointments with safety and efficiency. • Completed regular check-ins and progress report for each client. • Entrusted to handle confidential and sensitive situations in professional matter. • Maintained strong connections within caregiver community to gain continuous knowledge. • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
GENERAL CLERK II (CUSTOMER SERVICE REPRESENTATIVE) Serco, Inc.. May 2016 - Jun 2020
• Conducted over 100 outbound and inbound telephone calls and assisted customers to appropriate individual or office to foster pleasant service experience.
• Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication. • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions. • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory. • Interacted with customers by phone, email, to provide information. • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
MEDICAL ASSISTANT/EKG TECHNICIAN
Southwestern Medical Center. Apr 2013 - Apr 2016
• Sanitized, restocked, and organized exam rooms and medical equipment. • Directed patients to exam rooms, fielded questions, and prepared for physician examinations. • Obtained client medical history, medication information, symptoms, and allergies. • Performed medical records management, including filing, organizing and scanning documents. • Coordinated patient scheduling, check-in, check-out and payments for billing. • Answered telephone calls to offer office information, answer questions, and direct calls to staff. • Adhered to strict HIPAA guidelines to protect patient privacy. • Provided prompt, polite and professional in-person and telephone customer service. • Updated patient information and insurance details for accurate electronic medical records. • Prepared patient charts by gathering and organizing medical records ahead of appointments. • Scheduled appointments for doctor visits and procedures. • Registered patients and completed associated paperwork for accurate records.
• Obtained pre-authorization from insurance companies ahead of medical services. • Time management skills • Detail-oriented • Problem-solving skills • Analytical skills • Active Listening • Personnel Training • Group Exercise SUBSTITUTE TEACHER
Lawton Public Schools. Feb 2011 - Apr 2013
Managed classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success. EDUCATION
MASTER OF ARTS : ORGANIZATIONAL MANAGEMENT/HEALTHCARE ADMINISTRATION
University of Arizona Global Campus. Jan 2019 - Sep 2021 BACHELOR OF SCIENCE : CRIMINAL JUSTICE
Cameron University. Jan 2002 - 2006
MEDICAL ASSISTANT
School of Technical Training. Jul 1997 - Apr 1998 Helpful
Personable
Active Listening
Interpersonal
Communication
Analytical
Team Building
Problem Solving
Detail Oriented
Time Management
French Advanced. Diploma in
Advanced French
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