Front Desk Customer Service

Iddrisu Abdul Jalil

Phone: 054******* Email: ********************@*****.*** Location: Tamale, Ghana Professional Summary

Motivated and customer-focused Hotel Receptionist with over two years of international experience in the hospitality industry. Proven ability to manage front desk operations, handle guest inquiries, and ensure high-quality service. Detail-oriented, dependable, and skilled at working in fast-paced environments with multicultural teams. Seeking new challenges to leverage experience and deliver excellent customer service. Work Experience

• Hotel Receptionist

Algazalen Hotel, Oman, United Arab Emirates (6th Jan, 2022 – 6th July, 2024)

- Managed check-in and check-out procedures smoothly, ensuring guest satisfaction

- Handled phone and email inquiries, room bookings, and customer complaints professionally

- Coordinated with housekeeping and maintenance teams to resolve guest issues quickly

- Maintained daily records, reports, and handled basic accounting tasks

- Received consistent positive feedback from management and guests

• Warehouse Manager

Calgary Warehouse, Kumasi, Ghana

6th Jan, 2015 – 6th July, 2017

• Oversaw inventory management and ensured efficient stock control

• Supervised loading and unloading of goods to maintain accuracy and safety

• Coordinated warehouse staff, schedules, and task assignments

• Maintained daily inventory logs and generated periodic reports

• Ensured compliance with safety regulations and warehouse protocols

• Implemented organizational systems that improved operational efficiency Office Assistant

BrightPath Logistics Ltd., Accra, Ghana

March 2018 – December 2020

• Provided administrative support to the operations and finance teams

• Managed office supplies, filing systems, and incoming/outgoing correspondence

• Assisted with scheduling meetings, preparing reports, and maintaining records

• Communicated with vendors and clients, ensuring prompt service delivery

• Played a key role in improving internal document tracking efficiency by 30% Education

WASSCE Certificate – Alsaadi Senior High School (2019) Skills

- Front Desk Management

- Customer Service Excellence

- Hospitality Software (e.g., Opera PMS)

- Communication and Interpersonal Skills

- Problem Solving and Conflict Resolution

- Microsoft Office Suite (Word, Excel, Outlook)

Languages

English – Fluent

Dagbani – Native

French – Basic

Hobbies & Interests

Sports

References

Available upon request.

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