Customer Service Front Desk
Resume:
Bryanna Nina
Rosharon, TX *****
************@*****.***
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Skills
Appointment scheduling
File management
Customer service
Cash handling
Inventory organization
Sales support
Client communication
Professional demeanor
Time management
Product knowledge
Team collaboration
Problem resolution
Customer/Client relations
Phone etiquette
Organization skills
Strategic planning
Calm demeanor
Experience
April 2024 - Current
Ulta Beauty Inc. - Pearland, TX
Receptionist
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained an organized filing system of confidential client information in accordance with company policy.
Provided excellent customer service at all times while interacting with both internal and external customers.
March 2023 - September 2023
Marshalls Department Store - Pearland, Texas
Sales Associate
Processed returns, exchanges, and refunds in accordance with company policies.
Organized stockroom shelves according to size, color or style.
Greeted customers and provided exceptional customer service.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Assisted customers with product selection, sizing and styling.
Helped customers find specific products, answered questions, and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Education and Training
May 2024
Manvel High School Manvel, TX
Houston Community College Houston, TX
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
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