System Administrator Network Engineer

Elavarasu E : +91-894*******

Total Exp: * Years * month *************@*****.***

CAREER OBJECTIVE:

Experienced IT System Administrator with a proven track record in delivering end-user computing solutions that support business growth, organizational development, and system optimization. Skilled in identifying and troubleshooting problems, managing large-scale end-user infrastructure, and overseeing project implementation, migrations, and team management across diverse IT environments. HIGHLIGHTS OF SKILLS:

Managing Critical Infrastructure Server and Operating System Management Azure AD

Incident ticket management ITIL Foundation End user support

Patch Management Monitoring the Nagios alerts End user computing

BigFix, Intune, SCCM Vulnerability Remediation management System and Security

Application Package Team Management O365

Name of the Company Designation From To

247 Customer Pvt Ltd, Bangalore Systems Engineer Feb-2022 Oct - 2024 Maruthi Associates System In charge Jan-2018 Mar-2021 Netphonics IP Solution Pvt Ltd Network Engineer Nov-2016 Dec-2017 CURRENT JOB PROFILE – 247 Customer Pvt Ltd (247.ai): Roles and Responsibilities:

1) Big Fix Engineer

Patch Management & Deployment:

Perform patch deployment activities across endpoints and servers.

Troubleshoot failed patch installations and remediation.

Monitor and report patch compliance status.

BigFix Client Management:

Install, configure, and troubleshoot BigFix clients on endpoints.

Ensure client connectivity and resolve communication issues. Fixlet & Baseline Management:

Deploy Fixlets, Tasks, and Baselines for software installations and security updates.

Monitor and troubleshoot deployment failures.

Console Administration:

Manage user roles and permissions in the BigFix Console.

Generate reports on system compliance and vulnerabilities. Troubleshooting & Issue Resolution:

Resolve client-server communication issues.

Analyze logs and error messages to diagnose and fix problems.

Work with L3 teams for escalated issues.

Compliance & Security Enforcement:

Ensure devices comply with corporate security policies using BigFix

Assist in policy enforcement and remediation of non-compliant devices. Reporting & Documentation:

Maintain documentation for configurations, troubleshooting, and deployments.

Generate weekly/monthly compliance reports.

2) EUC & EUS

Managed Active Directory, DNS, DHCP, and FTP servers.

O365 Admin, manage licenses, and distribution groups.

Knowledge of Microsoft Azure Active directory.

Knowledge of Microsoft Intune.

Managing threats, behaviors, and detections, configuring InfoSec policies with Trend Micro.

Managing Trend Micro AV console and DLP for all production and non-production systems.

Encrypting & decrypting HDDs using Trend Micro policy server.

Patch management using BigFix & WSUS for servers and desktops globally.

Troubleshooting incidents on bridge calls with the internal team and resolving issues within SLA.

Installing server operating systems like Server 2012, 2016, and Linux.

System enhancement in Windows 10 & 11 and system testing.

Configuring and troubleshooting various types of RAIDs (RAID 0, RAID 1, RAID 5, and RAID 10).

Creating and uploading customized images to Clone-Deploy server on a monthly basis.

Troubleshooting issues and testing/deployment of software.

Creating Fixlets for installing or uninstalling applications through BigFix console & PDQ.

Generating patch and AV reports and publishing them to compliance and management.

Maintaining user access and IDs via Windows Active Directory/OKTA.

Configuring desktops, laptops, and Mac devices (MacBooks and iPads).

Monitoring Nagios alerts for production and non-production systems.

Handling P1 tickets and ensuring timely resolution.

Closing tickets and service requests within SLA in Jira and Cerebro tools.

Creating and generating reports and workflows for day-to-day tasks

Knowledge in ITIL best practices.

PREVIOUS JOB PROFILE – OVERVIEW:

Organization Designation Customer/Client location Duration Maruthi Associates System In charge Desktop support, CCTV support, printer support.

Jan-2018 to Mar-2021

Roles and Responsibilities:

providing all type of hardware supports like Desktop, Laptop, Printers, CCTV camera support, etc

Troubleshoot network connectivity and connection issues.

Troubleshooting the user profile, outlook, browser, and application related issues.

Assigning the systems, Laptops, and other devices to users as per the request and updating on SharePoint.

Configuring Printers and scanners as per the requirement.

Installing the required software’s to the user’s machine.

Raising tickets with vendor for warranty machines and following up the vendor for fixing hardware issues.

Managing Video conference devices.

Worked on windows migrations from Windows 7 to Windows 10

Organization Designation Customer/Client location Duration Netphonics IP Solution Pvt Ltd Network Engineer CCTV Installation, QC check Cable Pulling / Conduit

Running

Nov-2016 to Dec-2017

•Trained in Installation and set-up of telecommunication services (internet, television and VOIP)

• Cable Pulling / Conduit Running

• CCTV Installation

• QC of Installed Systems

• Diagnose, troubleshoot and resolve a wide range of software, hardware and LAN connectivity issues

• Installs new technology as projects and department goals requires conducting quality control tests and measurements on new Installation

• Running cable lines (cat5/6 and coax) in Capital One running lines and dropping through ceilings

• Following blueprints and layouts of job site

• Testing and terminating cat 5/6 cables and running through walls

• Submitted PO's for the purchase of new Cable Plant infrastructure from Black Box

• Plan, install and maintain all LAN/WAN ware and software EDUCATION:

Bachelor of Engineering Electronics and Communication Engineering OAS Institute of Technology and Management

Grade-6.09%

ៗ 01/2012 - 01/2016 ݢݡݠݟTrichy

LANGUAGES:

English Advanced Kannada Intermediate

Tamil Native Hindi Intermediate

DECLARATION:

I declare that the above information is true and correct to the best of my knowledge and belief. Place: Regards,

Date: (Elavarasu E)

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