Anti-Money Laundering Quality Assurance
Resume:
Daren L. Moore
***** ****** ***** *********, ** *8227
704-***-**** ********@*****.***
PROFESSIONAL SUMMARY: Financial professional with strong business acumen, excellent work ethic, and extensive experience in financial services, specifically organizational Leadership, Mortgage Lending, Servicing, and Audit. Specializing in
● Anti-Money Laundering
● USA Patriot Act
● Bank Secrecy Act
● OFAC/US Treasury Guidelines
● Operational Compliance
● Risk Management
● Counterterrorism
● Client Onboarding
● Customer Identification Program
● (CDD)/ Customer Due Diligence
● (EDD) Enhanced Due Diligence
● Banking and Securities Regulations
KEY ACCOMPLISHMENTS: Instrumental contributor in building and managing new site of 200+ associates that supports key national Bank of America relationships. Successfully lead performance optimization and corporate administration efforts which resulted in achieving superior site metrics. Identified and utilized a variety of learning materials, resources and technology methods to support and improve the work environment.
PROFESSIONAL EXPERIENCE
*Caregiver January 2023 to present for my wife who lost her battle to cancer. Bank of America
Anti-Money Laundering/KYC, Consumer Residency Monitoring Operations Control Manager (OFAC) and Negative News Manager
March 2016-December 2022
● Handpicked by senior leadership to form CRM Team including initial/ongoing staffing
● Meets with executive senior leaders on a frequent basis providing feedback on all for leadership and site performance
● Excellent analytic, verbal and written communication skills with proven ability to motivate and influence others
● Significant fines to Bank Of America if OFAC policies are not followed (250K per event)
● Responsible for Production, Quality Assurance, Escalations and Special Projects
● Builds cross-enterprise partnerships and fosters relationships within and across the organization.
● Evaluates, Mitigates and Reduces Risks within Unit
● Responsible for All Consumer Negative News within Bank of America
Bank of America
Compliance Processing and Monitoring AML Unit Manager (OFAC) July 2014-March 2016
● Leads a staff of 74 including 6 direct report team managers and 68 front line associates in high-volume, deadline and production-driven environment
● Prioritizes and allocates available resources, makes recommendation for and executes changes in operations to ensure maximum effectiveness. Including research, compiling and analyzing supporting data.
● Meets with executive senior leaders on a frequent basis; provides feedback to the leadership on site progress and performance.
● Effectively manages multiple projects (Production, Quality Assurance, Escalations, Call Support, Special Projects) in a fast-paced working environment
● Responsible for staffing, performance management and providing input to compensation
Bank of America
Mortgage Servicing Unit Manager 1
National Mortgage Outreach Advocacy
July 2010-July 2014
● Built and managed a unit of 40 associates and 4 team managers in a high-volume, deadline and production-driven environment
● Oversees staffing, allocates and coordinates resources and handles personnel related issues
● Implements changes to enhance efficiency and high-quality customer transactions
● Acts as a key developer of strategic initiatives for both long term and short term planning. Presents initiatives to all levels of leadership
● Establish and maintains management/performance controls to highlight problems, contain costs and develop process improvements.
● Has full responsibility for results within my operational area.
● Builds cross-enterprise partnerships and fosters relationships within and across the organization.
● Managed reputational risk for Bank of America by offering face-to-face counseling and assistance in areas hardest hit by the housing crisis, which deepened relationships
● Process Design and Implementation of unit policies and procedures.
● Increased efficiency by utilizing resource optimization
● Motivated and lead a dynamic staff responsible for image and reputational management.
● Multi-Site Management
● Delivered Best Practices Training on a routine basis to increase overall efficiency
● Performs SWOT analysis on high visibility relationships for risk management purposes
Bank of America
Mortgage Account Executive, VP
January 1998-July 2010
● Retail Account Executive responsible for retail mortgage-builder originations
● Required full understanding of policy and procedures
● Utilized marketing, database management, time management and pipeline management tools to ensure success in role
● Worked closely with customers, attorneys, realtors, builders and internal bank partners to develop lasting relationships
● Active participate in new business development activities to promote Bank of America
● Closed 225 million dollars in retail mortgages while maintaining cross sale goals
● Successfully maintained low to moderate Bank of America lending goals Accomplishments with Bank of America
● 20+ years of banking experience
● Selected by Senior management to Lead Attorney General Production Team 2013
● 228 million dollars closed in retail mortgage origination role
● Promoted to Vice President in 2003
● Promoted to Assistant Vice President in 2000
● Promoted to Bank officer in 1997
● Previous member of President, Chairman and Platinum Clubs
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