Ms crm dynamics

Roshan Babu Rudra

Microsoft Dynamics CRM Technical Consultant

Email: ************@*****.***

Phone: 469-***-****

Plano, Texas

Professional Summary:

Having 12+ Years of experience in various phases of Software Development involved in Analysis, Coding, Testing and Implementation of various types of applications in client/server and n-tier architecture including extensive experience in Microsoft Dynamics CRM.

12+ years of Experience with MS Dynamics CRM 2013, 2016 and D365 CE.

Experience in Power Automation, Azure, DevOps, Model Driven App and Canvas Apps.

Good experience in writing Plug-ins, Workflows, JavaScript and Html.

Having good working experience on Power Portals and Power Pages.

Worked on Integration with Third Party applications to receive and send data.

Having good knowledge in using XrmToolBox, Ribbon Workbench and Rest Builder.

Hands experience in Working with Scribe and configuration data management for migration of data in MS CRM.

Experience in writing Database Queries using MS SQL Server and Configuration Management tools TFS, GitHub and Jira.

Experience in requirement gathering analyzing and documentation from client.

Having good Experience in writing the Test Cases and performing unit testing.

Good domain knowledge on Customer Relationship Management, Banking, Healthcare, finance, Insurance and telecom through MS CRM.

Technical Skills:

Technologies Dynamics 365 CE, Power Platform, Azure

Databases SQL Server 2008,2012

Programing languages C#.NET, JavaScript, AngularJS, HTML, CSS

Certifications:

PL - 600: Microsoft Power Platform Solution Architect

PL - 400: Microsoft Power Platform Developer

MB2-707: Microsoft Dynamics CRM Customization and Configuration

Professional Experience:

Wipro Limited Oct 2017 – April 2025

MS Dynamics CRM Lead

Project: Al Etihad Credit Bureau

Al Etihad Credit Bureau is a Public Joint Stock Company wholly owned by the UAE Federal Government. As per UAE Federal Law No. (6) of 2010 concerning Credit Information, the company is mandated to regularly collect credit information from financial and non-financial institutions in the UAE. Al Etihad Credit Bureau aggregates and analyzes this data to calculate Credit Scores and produce Credit Reports that are made available to individuals and companies in the UAE.

Responsibilities:

Analyze and interpret client requirements to create and prepare technical design documents, design specifications, and implementation notes.

Involved in bug fixing, changing requests and done customizations and configurations as per the requirement

Coding, testing and debugging new enhancements in the applications and unit testing all the individual user scenarios for complete coverage

Involved in requirement analysis and designing/Modifying the UI.

Written and scheduled the jobs in the CRM for daily, weekly and monthly operations.

Maintenance and monitoring of the CRM related jobs and Production support with bug fixing in any.

Project: SPARK

King Salman Energy Park (SPARK) is energy city megaproject which will position Saudi Arabia as a world-class global energy, industrial and technology hub, it will cater to local and foreign investors in the energy sector and will provide an ideal environment for its tenants to establish and expand their operations in Saudi Arabia.

Responsibilities:

Analyze and understand the client requirements, develop and prepare design specification documents, implementation notes etc.

Designing the solution for the new requirements and enhancements of the existing functionality

Managing client and providing daily and weekly reports including requirement gathering for enhancements

Coding, testing and debugging new enhancements in the applications and unit testing all the individual user scenarios for complete coverage

Involved in bug fixing, change request and done customizations and configurations as per the requirement

Leading the team by giving the necessary support while development, setting up and observing the coding standards followed by the team

Project: Claro

Claro is a Telecom Service provider in Latin America implementing Dynamics 365 for all post sale operations. Dynamics 365 integrated with external applications and maintaining data of each customer contract. Customer Service Representatives use D-365 forms designed with HTML/Angular JS to hold customer interactions. Customers create service request by doing Email/F2F/Phone communication modes. Implemented windows workflow activities (WWF) to bring customer contract data from external applications.

Responsibilities:

Involved in developing scripts to automate the process and testing for effective and quality product delivery.

Building Plugins, workflows and Customizations

Involved in consuming the WWF integration using java scripts

Timely completed and provided accurate solution to all tickets

Involved in bug fixing and change request configurations as per the requirement.

Involved in ribbon customization and business rules.

Performed end-to-end testing and involved in daily SCRUM calls.

Providing Technical Approach documents and Deployment documents for the sprints

Accenture Solutions Pvt. Ltd. June 2016 – Oct 2017

Dynamics CRM Developer

Project: Nokia Care Tool

The Nokia Care Tool project handles the implementation of Microsoft Dynamics CRM Online for the Nokia Networks Global Care organization. Using this solution, Nokia employees from this organization as well as Nokia Customers can initiate, process and collaborate on cases which are related to Nokia Network products to solve regular cases and queries as well as emergencies and outages.

Responsibilities:

Involved in data migration.

Involved in writing java scripts and business rules.

Involved in writing plugins and workflows

Involved in writing ribbon buttons, adding actions and rules to it.

Involved in unit testing and bug fixing.

HCL Technologies May 2014 – Aug 2015

CRM Developer.

Project: IPF

The International Personal Finance (IPF) is an Advertise & Promote will undertake marketing activity, sales activities to occur and has Service activity when a customer contacts IPF (inbound) requesting information in connection to their account or other general enquiries with regards to IPF products and services.

Responsibilities:

Involved in requirement analysis and designing/Modifying the UI.

Involved in writing ribbon buttons.

Involved in writing java scripts and business rules.

Involved in unit testing and bug fixing.

Avco Consulting Inc, Lancing, MI Oct 2011 – Jan 2014

Programmer Analyst

Project: MiSACWIS

Michigan Statewide Automated Child Welfare Information Systems (MiSACWIS) are in some stage of planning, development, implementation, or operations in States to collect and report data on children in care, providers, and services offered by State agencies. MiSACWIS is a comprehensive automated case management tool that supports social workers’ foster care and adoptions assistance case management practice.

Responsibilities:

Actively managed the whole module and executed and supported till deployment in Production.

Involved in bug fixing and change request.

Involved in Unit/Smoke testing of the application and fixing the defects raised.

Involved in writing the Unit Test Cases for Testing the Applications.

Education:

Bachelors in Electronics and Communications from Osmania University, India, 2008

Master’s in computer science from University of Northern Virginia, USA, 2011.

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