Customer Service Account Management
Resume:
Roseville, CA *****
************@*****.***
Martha I. Burts (Quintanilla)
Objective
A position as Support/Digital Account Specialist calling on a background in marketing, account management, customer service and sales. Experience in fast-paced environment and adaptable to last minute changes. Thrives under pressure and consistently earns high marks for quality and speed.
Skills
•Sales Support •Problem-solving abilities
•Account Management • Computer Skills
•Understanding Customer Needs • Customer service excellence
Experience
2016-Present The Sacramento Bee Sacramento, CA
Digital Client Service Strategic
Manage the day-to-day marketing activities of the Sales Executives (both online and print) for clients including campaign planning, material development, budget management, performance review and optimization.
Traffic digital advertising campaigns across desktop, mobile, app & audio using GAM, Site Impact, StackAdpt, Trello.
Execute setup and launch of ad creatives and campaigns.
Implement client creative (3rd party, HTML5, Mobile, Video, GIF/JPEG) from various ad servers.
Responsible for reviewing, troubleshoot and QA advertising creatives to adhere to McClatchy Ad Specifications prior to launch.
Responsible for ad campaign reporting as well as day to day monitoring of all campaigns.
Experience with a variety of digital marketing tactics including social, SEO, SEM, Email Blast, display and programmatic.
Assist with billing or other order account management responsibilities.
2010-2016 Los Angeles Times Los Angeles, CA
Account Associate
Manage Insertion Orders and provide ad details to fulfillment team (print/digital). Online advertising for Cars.com.
Manage pub-set ads, including ad layouts, revisions, and proofreading.
Take advertiser requirements and build proposal using information provided by account executive.
Assist with post sales issues including but not limited to credit issues, placement or error issues, billing discrepancies, check/credit card processing, mailings, misc clerical, tearsheets.
Provide regular reports to management including sales recaps and customer feedback, as well as documenting appointments and sales efforts in various tracking systems.
2009-2010 Virgin America Airlines Santa Ana, CA
Guest Service Team Member
Proactively create an initial rapport with Guests and anticipate their needs.
Perform the full range of Guest service functions including:
Ticketing
Guest check-in and assistance
Baggage Services
Operations Functions
2006-2009 La Opinion Newspaper Los Angeles, CA
Classified Advertising Account Executive
Actively prospect and solicit new advertising.
Identify, evaluate, and develop strategies to build new accounts.
Develop new accounts within assigned region or industry.
Establish and develop relationships, marketing strategies through consultation with advertisers to help meet their objectives and exceed advertising territory revenue goals.
Seek to meet and/or exceed sales quotas through up selling
cold calling and participating in any special sections or
banner pages developed for the department.
Education
Los Angeles City College
Major: Accounting/International Business
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