Customer Service Representative
Resume:
*************@*****.***
EBONY WARE
OBJECTIVE
A highly motivated and hard-working individual seeking a career opportunity in which I can fully utilize my customer service skills, while making a significant contribution to the success of the company.
SKILLS
● Excellent organizational skills
● Strong attention to detail
● Highly effective communicator
● Excellent administrative skills
● Leadership experience
● Highly proficient utilizing Microsoft
Office
● Highly proficient utilizing Windows
operating system
PROFESSIONAL EXPERIENCE
Customer Service Representative
Restoration Hardware Tampa, FL
● Answered and directed 50+ inbound calls daily, processed orders and managed customer accounts
● Scheduled deliveries and addressed all customer concerns, integrated problem-solving skills
● Ensured customer satisfaction with concise communication and follow up calls
● Mastered the ability to multi-task by managing company calendar, answering inbound calls, making outbound calls and completing administrative tasks
Customer Service Representative
Transflo Pegasus Tampa, FL
● Communicated with clients via telephone needing assistance via inbound and outbound calls
● Managed client experiences which included billing application advisement that impacted their workflow
Nov. 2020 – Dec. 2021
Apr. 2019 – Sep 2020
● Assisted in training and development of new employees Billing Associate
Dex Imaging Company Tampa, FL
● Managed billing process for clients which included law firms, academic institutions, and more
● Managed ordering and repair process for clients needing toner or printer/copier machine repair
● Communicated with clients via telephone to assist in any troubleshooting or service inquiries
Jun. 2018 – Nov. 2018
Fraud Claim Specialist
Bank of America Tampa, FL
● Assisted customers with fraudulent ATM deposits, withdrawals, and debit card or electronic check transactions
● De-escalated any customer concerns relating to claims process
● Utilized exceptional listening skills to determine the nature of customer calls to precisely address their inquiries Oct. 2016 – Oct. 2017
Research Interviewer
Nielsen Company Tampa, FL
● Conducted surveys on radio listening, TV viewing, newspaper, and internet preferences for broadcasters
● Communicated with various individuals within the U.S. via telephone to gather preference on what reading and entertainment preferences
● Maintained professionalism while interacting with individuals from various demographics
Jun. 2015 – Jun. 2016
Customer Service Representative/Sales Representative One Touch Direct Tampa, FL
● Communicated with customers to address any billing questions while troubleshooting any technical problems
● Established new business by selling Verizon cable and internet plans
● Demonstrated a proficiency in answering customer calls and addressing needs within a timely manner by exceeding expectations of over 100 outbound calls per day
Jan. 2013 – Apr. 2015
Financial Care Representative
T-Mobile Tampa, FL
May. 2005 – Sept. 2012
● Assisted customers as a financial advisor by reviewing billing information, setting payment arrangements, and handling any billing disputes in a professional manner
● Maintained excellent customer service and problem solving by handling any billing inquiries from customers
● Demonstrated leadership by acting as training assistant for training classes for new employees
EDUCATION
High School Diploma
Sickles High School Tampa, FL
May. 2002
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