Customer Service Store Manager
Resume:
Laura Haynes
Montgomery, AL *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager)
Family Dollar
July 2023 to January 2025
Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.
Assist the Store Manager in protecting and securing all company assets, including store cash . When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates . Process all SSC Corporate directives including Pull and Hold / Destroy, Task Compliance, Key Survey information.
Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates. Assist with merchandising and maintaining the checkout area to maximize impulse sales. Able to perform all opening and closing procedures in the absence of the Store Manager Utility Customer Service Manager
Convergent Outsourcing Inc
August 2021 to July 2023
Ensure that all staff receive the proper training and resources to do their job efficiently and effectively. Determine best solutions for delinquent accounts to resolve issues regarding payment arrangements and discontinued service.
Ensure a safe work environment for employees by handling escalated complaints and hostile customers. Oversee the efficient operation of the Utility Customer Service Division. Ask Telemarketing (Inbound Customer Service Manager) Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals. Answering agent questions regarding best practices or difficult calls. CSR - Customer Service Representative
Kelly Connect-Montgomery, AL
October 2020 to January 2021
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Assembly Worker
Seyon HWA-Hope Hull, AL
September 2019 to March 2020
• Assembled components and subassemblies according to blueprints, diagrams, and work instructions
• Operated various hand tools and power tools to complete assembly tasks efficiently
• Inspected finished products for quality assurance, identifying any defects or discrepancies
• Collaborated with team members to meet production goals and deadlines
• Maintained a clean and organized work area, promoting safety and efficiency Team Leader/Supervisor
Wendy's-Montgomery, AL
June 2014 to November 2016
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Monitored team performance and provided regular feedback to drive continuous improvement Child Care Worker
Eastern Oaks Daycare-Montgomery, AL
July 2010 to May 2014
• Provided attentive and nurturing care for children ranging in age from infants to pre-teens
• Created a safe and stimulating environment by implementing age-appropriate activities, games, and crafts
• Established positive relationships with parents through regular communication and updates on their child's progress
• Ensured the well-being of children by monitoring their behavior, health, and safety at all times
• Assisted with meal preparation, feeding, diapering, and maintaining cleanliness of play areas
• Implemented daily routines to promote structure and consistency for children's development
• Managed multiple tasks efficiently while maintaining a calm demeanor in high-pressure situations
• Supported children with homework assignments or educational activities as needed
• Encouraged positive behavior through effective discipline techniques such as redirection and positive reinforcement
• Administered first aid when necessary and promptly reported any incidents or accidents to parents/ guardians
• Attended staff meetings to discuss program improvements, share ideas, and address concerns related to child care services
• Developed strong rapport with both children under my care as well as their families
• Supervised indoor/outdoor playtime ensuring the safety of all children involved
• Planned engaging field trips that provided opportunities for learning outside the classroom Education
Associate's degree in Marketing
University of Phoenix-Online Campus
January 2011 to December 2012
Skills
• Problem solving
• Assistant Manager Experience
• Time management
• EMR systems
• Typing
• Medical terminology
• Merchandising
• Marketing
• Resilient
• Medical receptionist
• Leadership
• Front desk
• Management
• Communication
• Telemarketing
• Night audit
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