Call Center Customer Service
Resume:
Paula J Austin
Gaithersburg, MD *****
************@*****.***
Enthusiastic professional with a proven track record of success.
I'm seeking a position that you utilizes my knowledge and management skills. Including my current event planning and management skills, I am able to effectively work with vendors and clients on various projects and events. With over 15 years of experience managing an event business and working in a recruitment call center also provides expert planning skills knowledge and extreme years of customer service and managerial experience.I will be a valuable and effective addition and solution to any team.
Work Experience
Westat - Rockville, MD
November 2012 to April 2024
Recruitment Center Manager
Reviewed and screened resumes for vacant call center positions.
Conducted interviews and assisted with call center training
Advised and monitored team to complete reference checks and employment verifications for onboarding new hires.
Managed the evening staff.
Monitored email and addressed questions.
Performed nightly updates for the staff's daily performances.
Answered specific questions pertaining to the NAEP Recruitment Center
Peterson Caregiver’s Team-Northern VA
October 2015-Present
Caregiver Manager
Screened, interviewed and hired caregivers
Provide individualized support for client
Maintained staffing and scheduling according to individual client needs
Scheduled supervised activities based on client capabilities and desires
Maintain the daily, weekly and monthly calendar to maintain all appointments scheduled
October r2014-Februarey 2015
Heraeus Noblelight Fusion
Screened guests and maintained logs for visitors
Maintained database of complaints for company
Created and maintained CSI logs
Printed visitor badges
Typed minutes for monthly and quarterly meetings
Customer Service Representative/Front Desk Manager
RMA World Wide Limousine Company
October 2006 to September 2007
Greeted customers
Distributed applications for employment
Issued testing materials for employment
Answered phones in call center
Made and confirmed reservations for new and existing clients and affiliates
Checked flight information for client arrivals and departures
Completed client payments through credit card collection
Marriott Support Analyst/Contractor
October 2005 to December 2005
Provided computer helpdesk support via telephone communications
Easily identified and resolved technical issues and concerns
Effectively routed, queued and messaged customer calls
Maintained the database system
Repaired user problems and reset IT data
Managed multiple phone lines, fax, copier and scanners
Office Manager
Wilson Health Care Center
September 2003 to March 2005
Managed entire physical Therapy Department and Ran office in a professional manner
Managed patient accounts, inventoried and ordered supplies for departmental use
Maintained procedure logs for patients and updated patient charts
Provided medical billing for Medicare A and B patients
Strayer University
2007-2011-BBA
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