Data Entry Customer Support
Resume:
Hope S. Maynard
Customer Service Associate
Contact
Brooklyn, NY11206
Objective
Experienced customer support associated dedicated to delivering personalized assistance currently seeking full/part time position where I can apply my professional skills while continuing to implement new challenges in a collaborative work environment.
Education
Norman Thomas High School
09/01/1981-6/01/1985
High School Diploma
Business Administration
Experience
07/08/1995-10/01/1991- District 65 UAW
Claims Processor • Data Entry/Receptionist
Data Entry
Medical Claim Processing
Member Support
Front Desk Reception
04/27/1992-Present- Syntonic Systems Inc.
Medical Claims Assoc. • Customer Support Assoc.
I have twenty plus years of Customer Support experience. My skills include reception/front desk experience and extensive medical claim processing and Medicare benefits experience and general office experience and operation of all office equipment including Pitney Bowes Mail Meter.
Key Skills
Data Entry
Microsoft Word
Medical Claims Processor
General Receptionist Duties
Knowledge of Medicare Plans
Exceptional Customer Service
Data Entry/Typing 60-70 WPM
Communication
My communication skills include extensive verbal, written as well as active listening. I have effectively communicated with clients as well as members in regards to resolving all issues in a timely manner and this contributed to an increase in overall membership satisfaction.
Leadership
Communication is a very important key to effective leadership It is important to have patience, honesty as well as empathy and sympathize in regards to employee concerns as well as our clients.
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