Customer Service Data Entry

Jennifer's Resume ****

Jennifer Birt

*************@*****.*** 316-***-****

Wichita, KS 67203

Enthusiastic Administrative Professional with over 10 years of experience and well-developed skills in team communication, bookkeeping, payroll, collections, scheduling, telemarketing and customer service. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in a fast-paced, demanding office environment.

SKILLS

Quickbooks

Microsoft Excel

Microsoft Word

Collections

Sage 300

Payroll

Customer service

Accounts Payable

Account

Reconciliation

Team

Collaboration

Billing

Socrates

Microsoft

Sharepoint

Adobe Connect

Five 9

HIVE

LiveVox

Accounts

Receivable

Filing

Sales

EXPERIENCE

Nexrep PPL CDPAP Independent Contractor

For New York

Remote Dec. 2024 - Present

Daily tasks include verifying and assisting consumers, authorized representatives and, personal assistants with submitting their payroll and approving their time cards. The consumers, Direct Representatives and, Personal Assistants are employees that work through Medicaid Public

Partnerships LLC of New York and are employed by those in need of assisted living. Along with payroll, I assist them with other facets of CD-PAP (Consumer Direct Personal Assistance Program) program such as: eligibility, enrollment, identifying authorizations and approving provided services. Platforms utilized daily are Amazon App. Stream 2.0, Five 9, CRM, PPL Home, Socrates and, Sharepoint through Microsoft Edge VDI. Telemarketing Agent MCI Mass Markets

Remote Mar. 2024 - Oct. 2024

Take high volume inbound and outbound calls, provide product information and make sales. Handle customer concerns using information provided by both platforms: Hive and LiveVox with efficient and knowledgeable problem-solving. Commit to my schedule by setting daily goals and keeping my area organized. I’m ready for every call and to ensure management is content in knowing I am reliable and productive.

Warehouse Associate Walton's

Wichita, KS Aug. 2022 - Feb. 2024

Packed and labeled merchandise to prepare for loading and shipment to customers. Used pallet jacks to move items to and from warehouse locations. Keep shelves, workstations, and pallet areas neat and tidy to maintain a safe work environment. Received deliveries, scanned packages, and updated orders in the internal database. Read computer- generated tickets, put away labels, and delivery labels to properly move merchandise. Reviewed inventory sheet against shipments, received and alerted manager of discrepancies. Filed requisitions for out-of stock items and supplies.

--From March 2018 to July 2022, I lived in Colima, Mexico with my husband and his family--

Club Coordinator (Human Resource Liaison) Fitness 19 Citrus Heights, CA May 2014 - Mar. 2018

Accounts receivable and payable, prepared, and processed payrolls, classified information into chronological, alphabetical, or numerical order. Maintained records of memberships using logbooks or computers and generated Computer reports. Reviewed accounts for signs of fraud and non-payment issues. Processed financial documents, contracts, expense reports and invoices. Ran end of the month, quarterly, and end of the year expense reports including general ledger and profit and loss. I too, made gym membership sales via over the phone and in-person, making bonus goals on several occasions.

Warehouse Associate Ramos Window Coverings

Sacramento, CA Nov. 2012 - May 2014

Manufactured mini blinds, vertical blinds, and other window coverings. Worked at a fast and steady pace to meet production goals. Kept the workstation organized and orderly, making sure machinery, production parts, tools, test equipment and work orders were safely stored and

maintained. Read tape measures, drawings, diagrams, and specifications for correct assembly. Used templates and drawings to complete the product according to specifications. EDUCATION AND TRAINING

Elk Grove High School Elk Grove, CA January 2001

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