Administrative Assistant Office Manager

N A T H A N I E L E . P I T T S

**** ****** ******* ***** ********* NC, 28213 704-***-**** *************@*****.***

Objective

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Interpreting policies while analyzing applicant, property and other loan documentation.

Order all required verifications, documentation and performing subsequent follow-ups.

May provide guidance and training to the other loan documentation team members.

May manage an assigned pipeline of loans and/or assign new loans to other loan team members.

May act as a liaison between lenders and legal department.

Key Skills

Office Management

Team building & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Records Management

Meeting & Event Planning

Inventory Management

Expense Reduction

Document Preparation

Experience

Republic Services September 2019- Present

Sales Consultant – Small/ Large Container

Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with Republic Services for their home or residence

Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process

Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close

Accountable for meeting or exceeding performance metrics identified by CRC and Customer

Experience leadership around customer experience, sales activity, and sales revenue

As business needs arise, may be required to assist other functions in Inside Sales

Performs other job-related duties as assigned or apparent

Republic Services March 2019- September 2019

Sales Consultant – Residential

Responds to inbound calls within inside sales environment from residential customers inquiring about their existing service with Republic Services for their home or residence.

Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.

Provides sales support to existing customers wanting to make changes to their accounts

Performs sales retention by using sales tactics learned through the training and mentoring process

Accountable for meeting or exceeding performance metrics identified by CRC and Customer

Experience leadership around customer experience, sales activity, and sales revenue

Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers

Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

Performs other job-related duties as assigned or apparent

Republic Services September 2018 -March 2019

Resource Specialist II

Provides second tier of customer support, responding to forwarded customer service requests in a timely and accurate manner will demonstrating a high level of customer service empathy, professionalism and respect.

Responds primarily to inbound calls and may initiate outbound calls to resolve moderately complex issues.

Assists Customer Resource Associates and Customer Resource Specialist I with investigating and resolving customer service issues

Effectively responds to Residential and Commercial customer requests including, but not limited to, service changes, bulk pick up and issues with billing and equipment.

Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.

Republic Services March 2018-September 2018

Resource Specialist I

Provides a third tier of customer support, responding to escalated customer service calls in a timely and accurate manner with a high level of empathy, professionalism and respect.

Responds to inbound calls or email requests and initiates outbound calls to resolve complex issues, including escalated customer issues and unresolved customer accounts that require additional research.

Handles inbound sales inquiries from potential customers inquiring about the Company’s services and prices.

Configures quotes for new customers and price and service changes for existing customers.

REVERSE MORTGAGE SOLUTION 2015 to 2018

Team Leader

Essential Duties and Responsibilities include the following: Manage individual workflow according to department procedure and assigned responsibility. Request direction in solving problems of unusual or complicated nature. Attend training, as required on job related matters. Assure quality service in the administration of reverse mortgage loans under defined duties. Oversee written communication between RMS and the borrower, i.e., 30 day Demand (establishes SPOC relationship), general written correspondence. Engage Credit Ability where appropriate Maintain customer contact from T&I default through the foreclosure process. Request HUD requests for extensions to file 1st Legal. Monitor receipt of, tracking and resolution of customer complaints. Monitor receipt of, tracking and reporting of cease and desist orders. Monitor incoming departmental mail (open, log, prioritize, scanning where appropriate and proper distribution. Facilitate the communication and coordination of Deed in Lieu or Short Sale if requested. Facilitate the referral to foreclosure based on HUD timelines after exhausting all options. Performs special assignments/projects as assigned. Performs other duties/special projects as assigned.

WELLS FARGO, CHARLOTTE, NC

Loan Servicing Specialist IIII 2010 to 2015

•Create final decision for HAMP Combo, HAMP Partial Claims, HAMP Modifications, FHA Modifications, and HUD Partial Claims via SLoad.

•Create modification documents after a thorough review of the loan, and understanding of the program guidelines.

•Update MSP, Blacknight, ERLMF, GEM, ICMP, Pacer and other application to complete my daily responsibilities.

•Validate numerous data elements based upon FHA guidelines with MSP.

•Handle all Non-Recordable and Recordable Mod Docs.

•Communicate with foreclosure attorneys via Blacknight (LSP Desktop).

•Provide required support to internal customers to build a partnership promoting active workout solicitation.

•Work in a fast pace environment, effectively handling multiple assignments with minimal supervision, meeting department performance measures special projects, as assigned.

•Performing a variety of loan documentation duties on complex loan packages to ensure compliance with company policies and procedures for loan products

•Processing, closing and compliance for loan products.

CITI-FINANCIAL, FORT MILL, SC 2007 to 2010

Sr. Collection Accounts Manager

•Collect on delinquent accounts 30 or more days past due.

•Specialized in Customer Relations, Solutions Data, and Telecomm Support

RADIOSHACK, ROCKHILL, SC

2002 to 2007

Store Manager

•Effectively organize, delegate and follow-up with strong systems and business habits.

•Communicate expectations Utilize and win through your sales team by meeting sales readiness and sales/program expectations Effective time manager and recruiter. Created daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

Education

MARS HILL UNIVERSITY, Mars Hill, NC 1995 to 1998

Bachelor of Science/Sports Management

GEORGIA MILITARY COLLEGE, Milledgeville, GA 1993 to 1995

Associate Degree/ Science/General Studies

ORANGEBURG WILKINSON HIGH SCHOOL 1989 to 1993

Diploma/General Studies

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