Customer Service Administrative Assistant
Resume:
Krystyna Kaiser
Customer Service
Parma, OH *****
******@***.***
Professional Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Area Temps-Independence, OH
May 2024 to April 2025
• Communicate with customers
• Input customers orders
• Recommend appropriate electronic equipment
• Arrange appropriate logistics and shipping
• Prepare international paperwork for international customers
• Direct calls to appropriate people
Cashier/BDC Rep/Customer Service
Valley Ford Truck, INC-Valley View, OH
August 2021 to March 2024
• Greet Customers
• BDC Representative
• Set appointments
• Cash out customers
• Close all repair orders
• File away repair orders
• File warranty claims on FMC
• Collect payments
• Receptionist
• Assist with mailroom duties
• Assist with small accounting duties
Shift Manager
Pizza Hut-Parma Heights, OH
June 2020 to August 2021
• I manage crew members.
• Do all prep.
• Manage restaurant alone which includes answering all calls, making and completing orders, cashing out customers.
• Make bank deposits.
• Complete paperwork daily.
• Open and close store properly.
Member Service Representative
Dial America-Cleveland, OH
April 2018 to June 2020
• Answered incoming calls from customers seeking health insurance.
• Assisted them with finding the best plan for them. Mail Sweeper, Machine Operator
Midwest Direct-Cleveland, OH
April 2014 to February 2015
• Fast paced environment. I cleared mail off of a machine and inspected it then put it into the proper bins.
• I operated the machine that sorts all the mail
Customer Service Representative
Aracon Systems-Independence, OH
July 2011 to December 2011
• Assisted health insurance members with scheduling their annual exams with their Doctors office
• Assisted health insurance members with finding them a Primary Care Doctor C Print Captionist
Cleveland Hearing and Speech Center-Cleveland, OH
August 2010 to June 2011
• In a classroom setting I assisted a hard of hearing student by providing captioning from my laptop to his Customer Care Representative (Seasonal)
AmeriGas Propane-Westlake, OH
August 2009 to March 2010
• Responded to residential and commercial customers' propane emergencies
• Assisted customers by placing fuel orders, explaining payment/pricing options and account information. Medical Office Specialist Externship
Diplomat Healthcare-North Royalton, OH
December 2009 to February 2010
• Managed front desk incoming phone calls
• Assisted residents with questions, concerns and account withdrawals
• Maintained and filed resident medical charts
• Assisted social worker with resident interactions and medical history questions
• Assisted Medical Receiving Clerk with filing
Crew Member
McDonald's Restaurant-Brooklyn, OH
November 2008 to July 2009
• Provided excellent customer service and greeted customers
• Operated cash register and assisted with kitchen operations and dining room cleanliness Sales, Manager
Good Faith Mortgage, Inc-Garfield Heights, OH
May 2007 to November 2007
• Managed up to ten call center employees
• Completed payroll responsibilities, managed bonuses, overtime, time worked
• Conducted interviewing and new hire training
• Resolved escalated customer service calls
• Distributed leads to loan officers
• Scheduled and conducted customer appointments
• Arranged employee sales goals and assisted them with achieving those goals
• Consistently and successfully solicited prospective customers Level Four Agent
AmeriMark Direct LLC-Cleveland, OH
July 2005 to May 2007
• Screened mail orders to ensure all order requirements were met
• Processed customers' telephone orders, securing personally identifiable information
• Ensured customer satisfaction by following up on orders and promoting membership
• Consistently exceeded service and sales expectations. Sales
Active Response Marketing-Cleveland, OH
February 2001 to May 2003
• Consistently solicited new mortgage and home equity business, securing sensitive/personally identifiable information.
Education
Diploma in Medical Billing and Coding
Kaplan Career Institute-Brooklyn, OH
May 2009 to February 2010
South High School-Cleveland, OH
August 1999 to June 2002
Skills
• Windows
• Writing skills
Certifications and Licenses
Driver's License
Hazardous Waste Operations & Emergency Response Training Additional Information
Self-motivated, responsible, prompt and 100% committed
Experienced and accurate at multi-tasking while maintaining excellent customer service
Team player proficient at navigating interpersonal relationships toward positive outcomes
Twenty years of call center experience, including sales and customer service
Contact this candidate