Circulation Specialist-Masters of Adult Higher Education in progress
Resume:
Krystal Saldivar
Seeking to work closer with students by helping them get ready for college, whether it is getting them started with college classes, making sure they do all the applications required such as, applying for college, applying for financial aid, degree planning and pathways as well as making sure all transcripts are transferred and making sure each student achieves their goals while in college and on to graduation. I am driven, dedicated, and have the perseverance to stride and take the initiative with leadership and student support, if given the opportunity.
Education
Contact Information:
Coastal Bend College
Associates of Liberal Arts
Aug 2017-May 2019
Graduated
Phone:
Address:
1411 Mockingbird Ln, Beeville, TX 78102
Email:
*************@*****.***
**********@*****.***
Websites:
https://www.linkedin.com/in/krystal-saldivar-282974296/
https://www.indeed.com
University of Houston-Victoria
Aug 2020-May 2023
Graduated
Bachelor of Arts
Major in History
Minor in Humanities
University of Houston-Victoria
In Progress: Expected Graduation in Spring 2027
Masters of Education (M.Ed.)
Major in Adult Higher Education
Major in Adult Higher Education Administration
Major in Adult Higher Education Leadership,
Policy, and Professionalism.
Experience
Clerk I• Administrative- Board of Pardons and Parole
May 2013–August 2018
(Data Entry/Administrative)
Received Merit Raise through Huntsville Institutional Parole in Huntsville, TX for great job performance.
Maintaining correspondence and documents for parole officer and main Board. Completing tasks in a fast-paced manner to be able to meet deadline standards. Scheduling appointments for parole officers and phone call meetings, making sure filing was up to date and maintained as well as answering phones. Making sure all legal documents are authorized and signed by designated supervisors. Implementing policies and regulations to family members who request information of parole status.
Communication
Communication is my strongest suite and I believe is a big role for any position. Being able to communicate with anyone is a big plus, also patience and kindness is always a good to have and makes anyone comfortable to be able to communicate back. With my experience I have been able to speak with students and hold a presentation to be able to provide any college resources the students have access to while working with Coastal Bend College. I not only provide out library/tutoring resources but overall provide and help navigate the college resources and who and where the student need to reach out to.
Computer Skills
Exceeds in Word, Microsoft Office, Excel Spreadsheets, Access, PowerPoint, Outlook, QuickBooks, Hub Spot, TEAMS, Life-Size, ZOOM, Chat Operator, CRM System, Efficient answering emails.
Clerk II• Administrative- Classification and Records
McConnell Unit
September 2018–June 2020
(Administrative/Processing)
Maintaining and completing files and Completing tasks in a fast-paced manner to be able to meet deadline standards. Communicating closely with supervisors and case managers to be able to meet all administrative duties as well as working well with others and close communication with co-workers to be able to meet clerical criteria and meeting significant deadlines to process and distribute sensitive information and required data entries.
Testing Proctor• Part-Time- Coastal Bend College
January 2021–January 2022 and July 2024
(Proctoring/Test Scoring/Scheduling)
Leadership
Proctoring students in-person and virtually with high volume security to be able to maintain no action of academic dishonesty or plagiarism. Making sure all questions are answered by each student accordingly as well as explaining guidelines before the exam is administered. Checking student's identification to ensure it is the right student by picture and name on the ID. Administering the test by explaining the do's and don'ts before the exam is administered. Scheduling and cancelling appointments by phone and email to ensure that the student is aware and understands all steps accordingly. Maintaining testing area and making sure computers are all neat and always sanitized. Communicating with the testing coordinator daily with each student coming in and out of the testing center as well as all procedures and duties needing to be done by the testing proctor.
Taking part of reaching out to schools, making meetings, giving all the resources and pros that we can offer with the Pan Atlantic Foundation. Working with Coastal Bend College brings leadership towards my role as well as speaking with different high schools and traditional college students and holding presentations.
I do work in a college setting under student services, I have been also privilege to be able to help direct students navigate their way towards introductory to their first year with Coastal Bend College. Being here at the library/learning resource center and working under student services has given me this opportunity to help students and assist them in any need possible. Also I am planning to pursue my Masters of Adult Higher Education starting in Fall 2025. I have always had a passion for working with students and I am wanting to expand my experience and expertise in advancing helping students and more one on one basis as an advisor. Rather if its admissions/recruiting, academic advising, and/or student enrollment and engagement.
Workshops/Daily Meetings/Trainings
Academic Support Pathways Workshop: Student Engagement
Academic Supports Team Monthly Meetings/Student Services
Academic Support Team Trainings
Automatic Appointments-Appointment Manager (Remote)
November 2023–Feb 2024
Recruiting/Scheduling
Scheduling and managing appointments my core responsibility was to set up meetings or calls with potential customers. This involved coordinating schedules for sales teams and optimizing their calendars. Answering phones and handling incoming calls related to scheduling and inquiries is part of my daily tasks. Qualifying leads, I assessed potential clients to determine their suitability and interest in the company's offerings. This involved gathering information such as budget, timeline, and decision-making authority. Contacting prospective clients, I engaged with potential clients through various channels like phone calls, emails, and social media. Maintaining records, I kept accurate records of all interactions, often using CRM systems, to track communications and progress. Facilitating meetings, after qualifying leads, I arranged direct interactions between prospects and sales representatives. Followed up, I sent reminders and follow-up communications to minimize no shows and maintain professional relationships. Provided information, I may have had to articulate product or service benefits and features to potential clients. Handled objections, I was skilled at addressing client concerns and questions effectively, turning objections into opportunities for further engagement. Updated client information, I updated client information in the system to ensure accurate records. Had weekly meeting virtually through Zoom/Teams.
Pan Atlantic Foundation-Area Representative- (Independent Contractor/Part-Time) (Remote)
November 2023–February 2025
(Recruiting/Mentoring/Guiding)
My role as an independent contractor I focused on facilitating international high school exchange programs. I primarily worked with host families to connect them with international students. As an area representative I was able to mentor and support students throughout their exchange experience, fostering cultural understanding within the local community. I also actively seek and recruited local families who were willing to host international students. I conducted in home interviews and check references for potential host families, and ensured they met program requirements and regulations. I provided orientation to host families before the student arrives, preparing them for the exchange experience. I also maintained regular contact with host families before the student arrives, preparing them for the exchange experience.
Circulation Specialist
Library-Student Services
July 2024–Currently
(Assisting Students/Specializing in Library and Student Services Resources/Customer Service)
Serves as a liaison with instructors to ensure coordination of library assignments and for accurate reserve collections and usage statistics. Assists with Technical support of the operation of the library's automated system including troubleshooting and software upgrades. Answers patron queries in person, chat, and on the phone, including placing requests and renewal of materials. Checks in and out library materials and relays fines and fees for all overdue and lost materials to the Business Office. Supervises and manages circulation desk operations, delegating duties to part-time staff Greets, assists and refers patrons according to their needs.
Helps maintain library website. Maintains circulation records and runs statistical and annual reports as required by the library director. Performs registration of new and returning patrons and inputs patron information. Conducts daily collection of books drop materials. Shelves and straighten books and other circulating materials as necessary.
Implements, supports and enforces all library policies and procedures. Interprets library policies and procedures for patrons. Keeps library director informed of potential student and staffing problems or concerns. Makes recommendations for improvements in services and collections. Assists patrons in operating copiers, computers, and accessing online resources. Keep ID records of all new CBC employees and students. Handles transfer of library materials to site campuses. Handles all in-house binding repairs. Liaison with service repair technicians. Liaison with off campus visitors and personnel in-person, chat, and over the telephone. Supervises student ID flow every semester during registration and throughout the semester.
Also with other duties implemented I am able help students navigate through their student Blackboard account as well as showing them how to get to certain classes, answer any questions about library resources, research help and other learning resources that we do offer at Coastal Bend College. Enhances daily customer service for all students, faculty, staff and community.
Contact this candidate