Compliance Analyst Project Manager

Randi White

*****.*******@*******.*** 704-***-**** Charlotte, NC

https://www.linkedin.com/in/randi-white-56b38214b

WORK EXPERIENCE

YouWayInsurance Remote

Compliance Analyst Oct 2024 - Present

• Conducted thorough analysis of complaint calls to ensure adherence to regulatory standards and responded to related inquiries, facilitating effective communication and resolution.

• Coordinated the dissemination of coaching requests to relevant personnel, contributing to the enhancement of service quality and compliance.

• Monitor trends in order to effectively maintain compliance. LPL Financial Remote - Contract

Regulatory Reporting Analyst Sep 2024 - Oct 2024

• Analyzed and interpreted complex regulatory requirements to ensure LPL Financial's compliance with SEC, FINRA, and other regulatory bodies.

• Prepared and submitted accurate and timely regulatory reports.

• Conducted thorough reviews of regulatory filings to identify and correct any discrepancies prior to submission.

• Provided support during regulatory examinations and respond to inquiries.

• Utilized financial reporting systems and software to compile and analyze data. Epiq Remote

Risk and Compliance Analyst Sep 2022 - Apr 2024

• Support client compliance assessments to determine if business systems and processes are aligned with contractual and regulatory requirements, industry standards, and leading practices.

• Implemented programs, policies, and practices to ensure that business follows applicable contractual, federal, state, and local regulatory requirements.

• Collaborated with key stakeholders to validate, verify and address audit findings, control deficiencies and remediation plans.

• Supported external audits (ISO and SOC) by identifying requirement, communicating deliverables needed and collecting data.

• Project Manager for assigned business unit.

• Developed and maintain relationships with internal and external customers to advance compliance initiatives GoHealth Remote

Senior Compliance Analyst/Team Lead Feb 2021 - Sep 2022

• Developed and maintained a robust compliance framework for newly integrated insurance carriers, ensuring adherence to Centers for Medicare & Medicaid Services (CMS) regulations.

• Led a team of compliance analysts, providing guidance and mentorship to enhance performance and ensure alignment with industry standards.

• Act as Liaison/Project Manager for assigned business unit

• Communicating compliance policies and guidelines to Management and designated departments.

• Led and provide expert assistance to highly visible, sensitive, and multifaceted compliance initiatives. Compliance Analyst Aug 2019 - Feb 2021

• Conducted thorough analysis of complaint calls to ensure adherence to regulatory standards and responded to related inquiries, facilitating effective communication and resolution.

• Coordinated the dissemination of coaching requests to relevant personnel, contributing to the enhancement of service quality and compliance.

• Managed and updated email distribution lists, supporting the maintenance of efficient internal communication channels and monitoring of compliance trends.

Quality Assurance Analyst II May 2019 - Aug 2019

• Assessed Customer Service Representative (CSR) performance to confirm achievement of objectives, leveraging call monitoring and audio recording technologies.

Senior Benefit Consultant Oct 2018 - May 2019

• Delivered expert consultation on Medicare Advantage and Supplement plans to clients, ensuring informed decision-making and tailored coverage solutions.

EDUCATION

University of North Carolina at Charlotte Charlotte, NC 2010- 2012

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