Customer Service Project Management

Objective

I’m very versatile could do about anything, have a lot of skills I've took up in school and from different jobs that I have worked for. I have typing skills, Microsoft office skills and Customer Service skills.

EMPLOYMENT

November 2022 to

August 2023

Roadside Assistant, VXI Global Solutions, Shelby, NC

• Dispatch service. • Find locations for the customer to get an exchange vehicle, • Find local locations repair shops that could assist the customer. • Answer any questions or concerns the customer have.

December 2016 to

July 2022

Customer Services/Upsales/Retail, Rainbow, Charlotte, NC Customer Service, managements, Team Leads, and Housekeeping Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. June 2018 to

November 2019

Inbound and Outbound calls,Documents computer sys, Carolina Food Inc, Charlotte, NC

All access Documentations and Computer systems Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality. May 2018 to

June 2018

Cashier/Customer Service, KFC, Charlotte, NC

1 Take care of guest 2 make sure their order was correct that they have ordered 3 making sure my customers had they’re correct change

July 2017 to

April 2018

Customer Service, Mcdonald's, Charlotte, NC

Making sure customers were happy and felt welcome and made sure that customers was satisfied and pleasant

SHAMONTAE

YOUNG

SHAMONTAE YOUNG

p: (704)470-587

e: ****************@*****.***

March 2017 to

September 2017

Cashier/Customer Service, Wendy's, Charlotte, NC

1 Take care of guest 2 make sure their order was correct that they have ordered 3 making sure my customers had they’re correct change

October 2016 to

February 2017

Cashier/ Customer service, Bojangles's, Charlotte, NC 1 Take care of guest 2 make sure their order was correct that they have ordered 3 making sure my customers had they’re correct change

May 2024 to

Present

Customer Service, Trans worlds Inc, Charlotte, NC Assist customers with inquiries/concerns Ensure all account information is accurately documented and inputted into client system Provide detailed explanations of account status and inquiries to customers Adhering to State and Federal regulations pertaining to your job duties Assist customers with delinquent accounts according to various state guidelines Consistently discuss additional product and service offerings with customers on qualified calls Utilize exceptional communication skills to fulfill both client and customer goals

EDUCATION

August 2015 to

July 2018

Myers Park High School, Charlotte, NC

Diploma

References available upon request.

Contact this candidate