Human Resource Customer Service

Location:

Marietta, GA

Salary:

45000

Posted:

July 09, 2025

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME

: FRANK MOGAKA MARONGA

TELEPHONE : 070*******

NATIONAL ID NO : 30406974

EMAIL ADDRESS

: ***************@*****.***

ABOUT

A diligent, ambitious and visionary individual committed to integrity and desire to offer services to the less fortunate to help them in development of their own areas and give them a ‘wow’ experience.

WORK EXPERIENCE

MARCH 2022- DEC. 2024 : EQUITY BANK LTD

POSITION: RELATIONSHIP OFFICER-SALES

Duties;

• Marketing and onboarding Pay with Equity (PWE), Billers and Ecosystem Products.

• Selling digital products, i.e USSD, Equity online etc.

• Relationship management with PWE, BILLERS customers and referred customers.

• Maintain good work relationships both internal and external environment.

• Digital lending, follow up, collection and credit case maintenance.

• Work towards achieving set targets and in relation to the missions and visions of the bank.

• Maintain professionalism and quality service to bank clients.

• Sales and marketing of all bank products.360 degrees

• Ensuring continuous business relation through the bank theme; Borrow, invest, insure, move and save (BIIMS).

• Teamwork and operation support including customer service, Inua Jamii exercise, arrears collection e.t.c

JULY 2018- FEBRUARY 2022: FADHILI MICRO-ENTERPRISES LTD. POSITION: BUSINESS RELATIONSHIP OFFICER

Duties:

• Sales and marketing of the company’s products

• Evaluate credit worthiness by processing loan applications and documentation within specified limits.

• Interview applicants to determine financial eligibility and feasibility of granting loans.

• Determine all applicable ratios and metrics and set up debt payment plans.

• Communicate with clients either to request or to provide information.

• Justify decisions (approvals/rejections) and report on them.

• Complete loan contracts and counsel clients on policies and restrictions.

• Update job knowledge on types of loans and other financial services.

• Maintain and update account records.

• Assess customer needs, explore all options and introduce different types of loans.

• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas.

• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process.

• Operate in compliance with laws and regulations and adhere to lending compliance guidelines.

SKILLS ACQUIRED

Good project management skills

Customer service

Corporate communications

Active listening

Strong verbal and written communication

Data-backed decision making

Strategic thinking

Analytical skills

Excellent team working skills

Good organizational and social skills.

Dependable and detailed oriented.

JANUARY 2017 TO JUNE 2018- SIMBA TELECOMS

POSITION: DESIGNATED SALES REPRESENTATIVE

Key Duties;

• Identify prospective customers, lead generation and conversion.

• Network, build relationships with clients and persuade others to purchase company products and services.

• Contact new and existing customers to discuss any needs.

• Answer questions about the company products and services.

• Collaborate with colleagues in many different sectors.

• Maintain contact lists and follow up with customers to continue relationships.

• Give daily reports on activities performed and any sales leads. SALES SKILLS ACQUIRED

Soft skills

Conceptual skills

Social selling

Industry knowledge

Prospecting

Negotiation skills

Time management and planning

Customer service

Technological skills

Creative skills

HISTORY OF EDUCATION

2024 JUNE: MOODY’S ANALYTICS

CERTIFICATE;

- FOUNDATIONS OF BANKING AND CREDIT

- ELEVATING THE CUSTOMER EXPERIENCE

2024 MAY: COLLEGE OF INSURANCE

- EXECUTIVE CERTIFICATE OF PROFICIENCY IN INSURANCE 2023 MAY TO DATE- JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY.

- BACHELOR OF HUMAN RESOURCE MANAGEMENT (IN

PROGRESS 3rd YR)

- Due to complete 2025

2023 MAY TO DATE- HEART BIBLE INTERNATIONAL UNIVERSITY (HBIU)

- BACHELOR OF SCIENCE IN COUNSELING AND PSYCHOLOGY

(IN PROGRESS 3rd YR)

- Due to complete 2025

2019 NOV.: TISHEL MANAGEMENT CONSULTANT

-CERTIFICATE IN LEADERSHIP AND MANAGEMENT

2013 JUNE -2015 NOV.: KISII COLLEGE OF ACCOUNTANCY

-CERTIFIED PUBLIC ACCOUNTANT CPA (PASSED PART I & 2)

-ACCOUNTING PACKAGES (QuickBooks& Sage)

2012 AUGUST: JARM COMPUTER SOLUTIONS

-COMPUTER PACKAGES (DISTINCTION)

2008 JAN-2011 DEC.: CARDINAL OTUNGA HIGH SCHOOL

- KENYA CERTIFICATE OF SECONDARY EDUCATION (PASS-B-) 1999 JAN-2007 DEC: NYAMBUNWA ACADEMY

- KENYA CERTIFICATE OF PRIMARY EDUCATION (PASS-B)

PROFESSIONAL SKILLS

Conceptual skills

Computer proficiency

Soft skills

Industry knowledge

Leadership abilities

Project management

Sales and marketing

Language proficiency

Creative skills

HOBBIES AND INTERESTS

Customer service

Attending seminars and workshops

CAREER OBJECTIVES

• To work in an environment that is dynamic and rewarding and to promote the name of the institution I work for in relation to improving community livelihood.

• I am seeking a challenging position in an institution where I will capitalize my skills, ability, knowledge and life experience most successfully and where there is an opportunity to serve others in need.

• To work and promote the management profession with competence and integrity to enhance goal attainment in any institution.

• Commitment to institutions' visions and missions through promoting education in socio-economic development.

• Helping in whatever ways issues affecting the vulnerable members of the society such children, women refugees in respect to improving their livelihood.

• To work under a strict environment with minimal supervision in any given position.

ATTRIBUTES

God fearing

Industrious

Duty conscious

Good communications

Analytical skills

REFEREES

1. MR. STEPHEN MUTUA MAELE

EQUITY BANK LTD

BRANCH MANAGER

TEL: +254*********