**/**** - ******* *********** *****
Advanced Call Center Technologies, Harlingen, TX
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
07/2024 - 02/2025 Customer Care Advocate
Advanced Call Center Technologies, HarlingenHarlingen, TX Deliver effective and enthusiastic communication to encourage and motivate members to utilize Accolade?s services and be proactive about their health.
Collect pertinent information from our members and triage it to the appropriate front-line care team member.r
Provide concierge-level service with every member we connect with and establish a successful rapport to instill trust in our team. Proactively communicate the benefits and the value of our service with every member contact.t
Independently manages task load to support outbound and inbound interactions to and from our members daily.
Meet personal/team qualitative and quantitative targets Make at least 100 outbound calls per day
05/2014 - 12/2023 Warehouse Supervisor
J and S Leonardo Harvesting, Palmetto, FL
Oversee and coordinate activities of production and operations staff, including inspectors, precision workers, machine operators, assemblers, fabricators, and system operators.
Excludes team or work leaders.
Assist with field and equipment inspections.
Monitor all time-sheets for warehouse and field staff. 07/2020 - 11/2022 Property Manager
Anna Maria Beach Resort, Anna Maria, FL
SANDRA GARCIA
1100 S Washington Ave, Mercedes, TX 78570
Phone: 956-***-****
Email: **********@*****.***
Objective
Seeking a leadership role in production operations, leveraging my strong organizational skills and proven ability to motivate teams to achieve efficient, high-quality output in fast-paced environments. Ability Summary
Experience in providing high-level administrative support by conducting research, preparing statistical reports, handling information requests, performing clerical functions, and arranging conference calls and meetings.
Employment History
Managed residential properties and community associations, ensuring smooth operations and maintenance.
Developed and implemented budgets to optimize resources and boost property value.
Facilitated tenant relations, resolving conflicts to enhance community satisfaction. Coordinated repair and improvement projects with vendors and contractors. Executed marketing strategies to maximize occupancy and property visibility. Handled all office duties, including reception and breakfast area management. 03/2011 - 08/2013 Administrative Assistant
Legacy Physical Therapy, Bradenton, FL
Provide high-level administrative support by conducting research, preparing reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
General High School Curriculum
High School Equivalency Diploma
Donna High School, Donna, TX
Business Administrative
Vocational School Certificate
Manatee Issuing Institiute, FL
Associates in Communications
1 Year at College or a Technical or Vocational School Michigan State University, MI
04/2025 Debt Collections Registration
Minnesota Department of Commerce
03/2025 Florida Farm Labor Contractor License
Depart of Buisness of Professional Regulation
08/2024 Farm Labor Contractor Certificate of Registration Wage and Hour Division
Education History
Occupational Licenses, Certificates and Training
Detailed References
Alex Cheaumont, Team Lead
Accolade
9655 Katy FWY
Houston, TX 77024
Ty Hill, Operations Supervisor
LoanCare
Claudia Frias, Collections Agent
LoanCare
Jose Vega, WWTP Operator
Agua SUD