Project Manager Management

Full Legal Name

Carlos Badillo

Preferred/Chosen Name

Carlos

Request #

Current Location

Katy, Texas

Preferred Work Location

Remote

Work Authorization (i.e., H1B, OPT, TN, Green Card, US Citizen)

US Citizen

Supplier Summary

●Established priorities, shared and guided financial and goal results and key performance indicators to direct reports.

●Partnered across functional areas with stake holders and peers in other groups to ensure collaboration for shared goals while Interacting with senior management for reporting

●Expertly provides clear guidance and direction to direct reports

●I am professional IT Security Personnel and Project Manager with over 15 years of experience in Security Risk Assessment reviews, developing plan of action reports and milestones

●Skilled in Information Risk Management and Vulnerability Management with strong focus in telecommunications and infrastructure Program and Project management. Leading managers, employees and projects.

●Effectively developed project risk mitigation processes, performed all incident/problem management, developed implementation benchmarks and assured dissemination of policy/procedure standards to subordinate units.

●Proficiently managed projects involving wireless, secure real time wireless delivery of business-critical information, information management, systems and information analysis, cyber security, software, application development, hardware and software integration, systems deployment, infrastructure development, technical recovery and redesign efforts, system and process business integration.

Carlos Badillo

Summary:

IT Senior Manager / Product Owner / Program / Project Manager:

●Security Risk Assessment reviews, developing plan of action reports and milestones, and skilled in Information Risk Management and Vulnerability Management. Strong focus in telecommunications and infrastructure Program and Project management.

●Developed an overall Program plan to ensure that: The Program meets all major milestones and Checkpoints, All the component projects are coordinated and sequenced, Dependencies are actively Managed, Risks and issues are identified and actively managed, appropriate resourcing to meet Commitments is in place.

Cyber Security:

●Managed projects involving wireless, secure real time wireless delivery of business-critical information, information management, systems and information analysis, cyber security, software, application development, hardware and software integration, systems deployment, infrastructure development, technical recovery and redesign efforts, system and process business integration.

●Exceptional in-depth knowledge of DoD policies Information Assurance (IA), performed analysis of IA command position, developing additions to JIMRR and other IA assessment reports.

●Expertise in project management, resource management, budget management, vendor management, risk analysis and security audits, testing.

IT risks management:

●Effectively developed project risk mitigation processes, performed all incident/problem management, developed implementation benchmarks and assured dissemination of policy/procedure standards to subordinate units, Served as Program Manager for over twenty concurrent programs.

●Played active role in multiple projects, including ITSM Remedy 7.0 implementation, Cisco Network Compliance Manager Implementation ($1.6M), Vista-AGM Migration, SecureVue (Situational Awareness and Risk Management) Implementation, Active Directory/Exchange Tech Refresh Implementation, 94th AAMDC - Shariki Japan, Outlook Web Access and Additional Archive Storage.

●Ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

●Managed development & implementation of annual enterprise risk assessment and the organization action plan to address enterprise risks.

IT Compliance:

●Reviewed system documentation, configuration controls, and contractual aspects to determine compliance with DoD standards and IT policies_ Proficiently conduct IT and site surveys, as well as customer interviews for new projects, and coordinate all customer service functions, alerting organizational management as to status of program.

●Distributed new regulatory requirements to installation tenants and assisted in the development and compliance of local directives, policies, and procedures relative to respective services, coordinated with proponents, command information managers, and unit operational elements on matters pertaining to information architecture, system engineering, and information systems technology.

●Developed and enforced sound governance, ensuring compliance with written policies, instructions, and standard operating procedures. Reviewed work, and accepted or rejected products.

●Constantly reviewed system documentation, configuration controls, and contractual aspects to determine compliance with applicable standards.

RFPs / RFIs:

●Wrote Statements of work (SOW) to accurate and precise detail ensuring the government received the best and most efficient work.

●Effectively created and used AutoCAD and Microsoft VISIO drawings to ensure accurate documentation and work has been performed.

●Experience in creating, submitting RFPs and managing Vendors.

●Experience in analysing RFP/RFI, mapped organizational resources to clients’ need, provided technical contents, and developed IT business.

●Ensured portfolio projects are delivered on-time, within scope and budget.

Education: Bachelor of Science in Information Technology, Daleville High School, Daleville, AL (Graduated)

Trainings:

●Military training in special electronics repair and automation repair (Completed)

●Project Management Professional (PMP) (Completed)

●Contract Officer Representative (COR) (Completed)

●The Payment Card Industry Data Security Standard (PCI DSS) (Completed)

●Service Organization Control (SOC) 2 Compliance (Completed)

●Federal Risk and Authorization Management Program (FedRAMP) (Completed)

●Health Insurance Portability and Accountability Act of 1996 (HIPAA) (Completed)

Certifications:

●CompTIA Security + (Current)

●Telligence and Telergy Certification (Current)

●Fundamentals of Project Management (Current)

●ITIL V3 (Current)

●General Fund Enterprise Business System (GFEBS) (Current)

Skills:

●Project and personnell Management, Multi-Tasking expert, Computer Hardware/Software, Installation, Configuration, Troubleshooting, Repair, Active Directory 2000, Exchange 200312007, Share Point, SAN/ AS Storage Systems, XP Pro, Vista, MS SQL 2005 and 2008, Networking, Fiber Network Installation, Wireless 802.111:1\0, LAN, Cisco Routers and Firewalls, Network Security, Symantec Enterprise,

●MacAfee Anti-Virus Suites, Code Blue Medical System, Avaya Aura Communications, Cisco Unified Gall Manger, VoIP, Telecommunications, Contract Office Representative (COR), Nurse Call System, Overhead Paging System, CATV Patient Television System, Training, Maintenance, Wiring, Work Assignment Scheduling, Contractor Proposal review, Customer Service, Program Support Specialist,

●SDDC Standard Military Information Systems, Site Survey, Contract Management Functions, Program Objective Memorandum TOM), Guideline Development, Financial Analysis, Activity Based Costing (ABC), Service Level Agreements, Capability Requirement Requests (CAPRs), NIPRNET/SIPRNET, DoD Information Technology System Certification and Accreditation Program ( DIACAP), Communications Systems,

●Statement of Work (SOW), Auto CAD, Microsoft VISIO, ITIL V3, Project Coordination, Attention to Detail, Customer Service, Verbal Communication, and Problem Solving, general Fund Enterprise Business System (GFEBS), Purchase Request (PR), Personnel Management, Information Technology Systems in Policy and Planning, Project Management Professional (PMP), Knowledge and Expertise of Information Technology

●Lead Project delivery teams utilizing ISO 9000 Policies and ensuring compliance for multiple customers.

●Knowledge of Planning Strategic Systems, Requests for Proposal (RFP) and Requests for Information (RFI), Project Management, Verbal and Written Communication Skills, Supervision, Employee management, Loyalty, Dedication, Pride in my work, information Assurance, CCRI, SIPRNET Criteria, 13A, Risk Management Framework (RMF)

Professional Experience: 02/2022 to 12/2023

Senior Program Manager Kyndryl – Contractor

●Responsible for Program/Project Management process

●Assigned and worked projects efficiently to maintain PMO standards and procedures.

●Utilized AGILE and PMI methodologies to deliver projects on time.

●Communicate status and other information with leadership allowing them to make the most informed decisions.

●Excellent understanding regulatory compliance rules.

●Expertise in product release process.

●Data analysis skills on Product Delivery

●RFP/RFI, mapped organizational resources to clients’ need, provided technical contents, and developed IT business.

●Vulnerability Management

●Network security and compliance audit manager

Verizon 04/2018 to 02/2022

Product Owner Compliance Program Manager

Managed 4 Employees

●Responsible for initial PCI Compliance certification of Internet Protocol Interactive Voice Response (IPIVR) platform and annual PCI Compliance recertification of IPIVR and Next Generation Service Node (NGSN) platform

●Responsible for annual recertification of SOC 2 Compliance on NGSN and IPIVR

●Develop plans for compliance certification and recertification efforts

●Work with Verizon Sourcing on the execution of vendor statements of work (SOW)

●Act as primary point of contact for the vendors Trustwave, McAfee, Coalfire, and Ernst & Young

●Work with Ericsson Project manager on status and schedule

●Coordinate with Verizon Program Managers and Ericsson Project Managers on project/releases supporting PCI Compliance

●Coordinate and track efforts to remediate items found to be deficient

●Coordinate with Verizon site managers on vendor onsite visits

●Coordinate with Verizon customer account teams to obtain compliance-related information and evidence

●Coordinate with Verizon Human Resources points of contact on compliance-related interviews and/or information and evidence requests

●Track status of SOC 2 information/evidence requests

●Brief senior management and ACPD Director on compliance certification efforts

●Communicate status and other information to customer account teams, as appropriate

●Coordinate with the Verizon Global Compliance organization

●Schedule/Lead meetings, as required

Tesseract Communications 03/2017 to 04/2018

IT Director – Executive Manager

Managed 15 managers whom managed 15 - 20 Employees

●Responsible for daily operations and staff work distribution

●Expertly established IT Project Management contracts and supervised to successful completion

●100% successfully met all deadlines dictated by contractual agreements

●IT Infrastructure Fiber Optic / Copper installs, Network installations and upgrades, Software / Operating Systems migrations, Telecommunications installs / Upgrades. Managed 146 employees

93'd Regional Network Enterprise Center (RNEC) Fort Campbell, KY 03/2015 to 03/2017

Supervisor PMO – Senior Manager

Managed 14 Employees

●Served as Chief, Plans, Architecture, and Service Operations Branch assigned to the Business and Plans Division, Regional Network Enterprise Center (RNEC). Reported directly to the Chief, Business and Plans Division, served as primary supervisor of the Plans, Architecture and Service Operations Branch consisting of spectrum/tactical planning, project and work order management for all user/customer generated, local RNEC initiatives.

●Include Directorate of Public Works (DPW), and Corps of engineers (COE) Major Construction Army (MCA) requirements, as well as Information Technology Quality Assurance/Control (QA/QC) for COE MCA construction requirements, service level management, service continuity management and IT Continuity of Operations (COOP), availability management, change and release management.

●Provided technical advice, guidance and recommendations to management and other technical specialists on critical IT issues.

●Analysed RFP/RFI, mapped organizational resources to clients’ need, provided technical contents, and developed IT business.

●Initiates minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Prepared and maintained Individual Development Plans (IDPs) for employees in accordance with established NETCOM policy and workforce development programs.

●Functioned as the first-line Supervisory IT Specialist for the NEC information technology program. Supervises, directs, coordinates or oversees the work carried out by administrative and/or technical Mission (FORSCOM) personnel. Assigns work to subordinates based on priorities, the difficulties and requirements of assignments, and the capabilities of employees.

●Developed performance standards and evaluates work performance of subordinates. Periodically reviews position descriptions for currency and accuracy.

●Gives advice, counsel, or instruction on work and administrative matters to Mission (FORSCOM) employees. Interviews candidates for Mission ETC positions, recommends appointment, promotion, or reassignment. Hears and resolves employee informal complaints, refers formal complaints, group grievances and serious unresolved complaints to the Mission (FORSCOM) CTC CofS.

93rd Regional Network Enterprise Centre (RNEC) Fort Campbell, KY 08/2012 to 03/2015

Project Manager - Policy and Plans IT Project Manager

●Performed studies and established plans of action for improving the efficiency of information technology applications, executed studies covering the installation's information technology status.

●Evaluated existing systems and capabilities, initiated feasibility studies, and cost benefit analyses to determine ways and means necessary to enhance mission performance.

●From those studies, determined requirements and recommended a best course of action along with proposed alternatives. Evaluated the impact emerging technology will have on business needs and practices and takes into consideration the organization's financial and other resources while developing capital investment plans designed to meet changing IT needs of the organization.

●Expertly established methods necessary to integrate new technology into existing architecture, identifying conflicting system interface problems and developing solutions. Engineered and developed requirements for new construction projects, MCA and local projects.

●Imported and updates files to the GIS System, and establishes links and database as required. Assessed policy needs and develops policy and procedures governing IT activities.

●Planed, developed, approves procedures and interprets policy related to its activities. Continually assessed policy needs and interprets broad DoD (Department of Defence), Army, and other higher headquarters guidance and applies it through development of policies for the area of responsibility.

●Consulted and coordinated with project staff and shareholders from other organizations and agencies in developing, revising, interpreting, and modifying policies to ensure application of local activities meet project needs.

●Monitored all changes in policy direction and assesses impact on organizational business requirements_ Conducted audits of IT system development to ensure applicable laws and regulations are complied with, all necessary controls are in place, and systems operate as intended and provide all necessary capabilities.

●Constantly reviewed system documentation, configuration controls, and contractual aspects to determine compliance with applicable standards.

●Effectively presented findings to program officials and mad recommendations for improvement where appropriate, authored constant local policy to comply with management and organizational requirements.

●Develops migration plans for implementation of new technology. Assessed and identified training needs that address activities where gaps in competency exist in either current or new technology. Develops training programs, or locates and recommends sources of training that ensure users can apply the best techniques in using IT.

Tripler Army Medical Centre (TAMC) Honolulu, HI 01/2010 to 07/2012

Project Manager

●Effectively provided the highest levels of service as Nurse Call System Administrator, supporting the Code Blue system; serve as Network Manager for the Cisco Unified Call Manager as well as for the Avaya Aura Communication Manager, with oversight responsibilities for major aspects of the VoIP system.

●Determined the impact of new technology will have on the organization while taking in account the resources available, both financial and manpower.

●Prepared documentation supporting the best course of action for management officials. Wrote Statements of work (SOW) to accurate and precise detail ensuring the government received the best and most efficient work. Effectively created and used AutoCAD and Microsoft VISIO drawings to ensure accurate documentation and work has been performed.

●Clarify role responsibilities for TAMC, contractors and vendors to ensure successful resolution of multiple complex issues within Centre’s telecommunications and information system infrastructure; diligently review various contractor proposals for upgrading software hardware.

●Reviewed system documentation, configuration controls, and contractual aspects to determine compliance with DoD standards and IT policies_ Proficiently conduct IT and site surveys, as well as customer interviews for new projects, and coordinate all customer service function's, alerting organizational management as to status of program.

●Additionally, as Program Support Specialist for TAMC, developed and implemented variety of IT projects; developed IT policy for SDDC Standard Military Information Systems. Assessed and identified training needs that addressed a lack of competency in current or new technology systems_ I exercised supervisory personnel management responsibilities. Directly, coordinated, and overseen work through subordinate supervisors.

311th Signal Command G3 Enterprise Project Management Office Fort Shatter, HI 02/2009 to 12/2009

Project Manager

●Provided comprehensive oversight for multiple IT integration and usage requirements of USARPAC and the 311'h Signal Command, focusing particularly on the planning, budgeting and implementing of financial management aspects of a variety of programs.

●Strategically provided support for base operations by developing IT plans which incorporated recognition of both current and possible future business and identification of annual funding needs for services and facilities; additionally, authored Program Objective Memorandum (POI), reviewed all contractual requirements, designed standards for utilization of existing systems and coordinated needed training for any new systems.

●Effectively developed project risk mitigation processes, performed all incident/problem management, developed implementation benchmarks and assured dissemination of policy/procedure standards to subordinate units, Served as Program Manager for over twenty concurrent programs.

●Instrumental in leading IT-related meetings, seminars, workgroups and process action teams, working with internal/external organizations to track project time lines, benchmarks and ultimate performance. Played active role in multiple projects, including ITSM Remedy 7.0 implementation, Cisco Network Compliance Manager Implementation ($1.6M), Vista-AGM Migration, SecureVue (Situational Awareness and Risk Management) Implementation, Active Directory/Exchange Tech Refresh Implementation, 94th AAMDC - Shariki Japan, Outlook Web Access and Additional Archive Storage.

Intervise Tripler Army Medical Center (TAMC) Honolulu, HI 11/2008 to 02/2009

Information Technology Specialist

●Effectively provided wide array of administrative and troubleshooting assistance for LAN equipment, including software, servers and PC workstations for TAM C personnel.

●Expertly assisted with help desk duties, which included customer training in various IT areas. managing accounts and administering Exchange email, SQL databases and firewalls.

●Also managed all backup/disaster recovery and worked with multiple systems and TAM-dedicated software, including Essentris and AH LTA_.

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