Support Specialist Technical

James Murphy II

Schuylkill Haven, PA *****

*************@*****.*** 484-***-****

Remote Administrative & Technical Support Specialist

Executive Assistance Documentation SaaS & Digital Tools Remote Operations

Professional Summary

Versatile and tech-savvy Remote Support Specialist with 10+ years of experience delivering high-quality administrative, executive, and technical assistance across distributed teams. Adept at managing calendars, documents, email inboxes, virtual meetings, and reporting. A go-to professional for problem-solving, documentation, and process improvement. Comfortable working with global teams and overlapping Pacific time hours. Skilled in Microsoft Office, Google Workspace, Smartsheet, and HubSpot.

Core Competencies

- Executive & Administrative Support

- Calendar & Inbox Management

- Document Creation & Editing

- Digital Marketing Admin (Newsletters, Social Media, Blogs)

- Report & Presentation Preparation

- Procurement & Expense Reporting

- Remote Meeting & Travel Coordination

- SaaS Application Support (Office 365, Salesforce, HubSpot)

- File & Knowledge Management

- Research & Data Entry

- Process Documentation

- Customer Service Excellence

Professional Experience

IT Applications Specialist

ClimatePros LLC – Remote Feb 2022 – Apr 2024

- Provided cross-functional administrative support including document formatting, calendar coordination, and report creation.

- Created over 25 internal documents and knowledge articles; proofread and revised reports for technical teams.

- Supported inbox and remote communications for 300+ users across Microsoft 365 and Salesforce platforms.

- Managed remote desktop tools and cloud environments; streamlined documentation processes, reducing resolution time by 30%.

Technical Support / Virtual Moderator

Tallen Technology Rentals – Remote Oct 2021 – Nov 2024

- Supported live virtual events, ensuring professional moderation, documentation, and user assistance.

- Drafted SOPs and technical guides to aid in onboarding and consistency for Tier 1 support staff.

- Managed scheduling, meeting minutes, and troubleshooting for virtual teams and executive clients.

Sergeant – Corrections Officer

PA Department of Corrections Dec 2013 – Dec 2021

- Supervised crisis response teams with a focus on leadership, protocol, and operational coordination.

- Demonstrated exceptional written communication in incident reporting, mentoring, and team debriefs — skills readily transferable to remote admin and executive support.

Education & Certifications

- CompTIA Network+ – In Progress

- CompTIA Security+ – Planned

- Penn State Schuylkill – Completed Coursework

Additional Highlights

- Experienced with Smartsheet, Microsoft 365, Google Suite, HubSpot, Salesforce, and ServiceNow.

- Known for calm, clear communication and an empathetic, proactive support approach.

- Comfortable with flexible hours and collaborating across time zones, including California-based teams.

Contact this candidate