Human Resources Direct Support
Resume:
YOLANDA SEGURE
Dundalk, MD 21222
*********@*****.***
EXPERIENCE
Arc of Baltimore - Baltimore, MD
House Manager
● Oversee the daily operations of the residential program, ensuring a safe, comfortable, and supportive environment for individuals with developmental disabilities.
● Supervise and mentor Direct Support Professionals (DSPs), providing guidance, training, and performance evaluations.
● Coordinate staffing schedules to ensure adequate coverage and support for residents.
● Implement and monitor individualized support plans (ISPs) for each resident, promoting their personal goals and independence.
● Oversee medication administration, ensuring accuracy and adherence to prescribed schedules.
● Maintain accurate medication records and documentation.
● Manage household finances, including budgeting, bill paying, and tracking expenses.
● Maintain accurate financial records and documentation.
● Ensure that residents' funds are managed responsibly.
● Oversee household maintenance, including cleaning, repairs, and safety checks.
● Coordinate transportation for residents' appointments and activities.
● Maintain open communication with residents, families, and guardians.
● Collaborate with community agencies and service providers.
● Ensure compliance with all relevant regulations and agency policies.
● Maintain accurate and up-to-date documentation, including progress notes, incident reports, and medication logs. Baltimore County Public Schools - Honeygo Elementary School - White Marsh, MD Paraprofessional
2021-2022
● Supported instruction in assigned classrooms at designated times, ensuring a safe and organized learning space.
● Assisted the teacher in implementing instructional activities that align with school goals and address the diverse needs of students.
● Helped prepare and organize materials for lessons, following the teacher's lesson plans and curriculum. Contributes to a positive learning environment that supports students' intellectual, physical, social, and emotional growth.
● Shared observations about student progress and behavior with the teacher and assists in communicating with parents as directed.
● Assisted in maintaining accurate student records, including attendance and behavior, as directed by the teacher.
● Helped monitor and record student progress, providing feedback to the teacher.
● Assisted in managing and caring for classroom materials and equipment.Collaborates with teachers, administrators, and other paraprofessionals to support student learning and well-being
● Participated in staff meetings and contributed to school-wide initiatives as needed. Innovation Resources for Independence - Queens Villages, NY Employment Specialist
2013-2019
● Responsible for creating effective communities for consumers and job site
● Documented the monthly progress of each consumer
● Visited worksites in efforts to maintain job development for consumer
● Allocated competitive employment positions in the community
● Provided hands-on job training to consumers on job sites
● Maintained ongoing liaison with job sites
● Kept abreast of the employment process
● Reported community and job development progress to the supervisor
● Maintained communication with the manager of all sites Chimes of Delaware, Newark Delaware
Vocational Tech 2006-2012
Residential Tech 2004-2006
● Assisted in training consumers with job skills.
● Helped to enhance the quality of life for each consumer by providing learning skills in basic education.
● Trained consumers for jobs in the community
● Implemented one one-on-one skills with some consumers
● Assisted in community outreach programs
● Certified in medication admission
● Developed special projects that aided the needs of the consumers
● Assisted consumers in community affairs trips, doctor appointments, shopping etc.
● Initiated relationships with each resident by being a good listener, approachable, confidential, respectful, inclusive, and trustworthy.
● Created a warm and welcoming environment for consumers.
● Worked with residents to create a positive living environment.
● Build a hall community that displayed mutual respect and promoted consideration of individual needs.
● Facilitated conflict resolution when needed
● Planned and implemented educational and social programming for community members. C.E.V F.I - Brooklyn New York
Night Counselor in Domestic Violence Shelter
2002-2004
● Provided crisis counseling, information, referrals, and safety planning to survivors and family members.
● Screened potential shelter residents.
● Arranged to meet the specific needs of callers.
● Assisted residents when they need things like medication, baby care items, personal care items, food from dry storage or locked areas of the kitchen, etc.
● Welcome new residents, who arrive during the overnight hours, show them to their room, and give them basic information about the shelter and how to get things that they need (such as personal care items and food).
● Maintained case/call records and statistics as necessary and submitted accurate data by stated deadlines. Maintain records of service participant contacts. Maintain records of all contacts related to service delivery (authorized phone calls to third parties, court contacts, etc.).
● Updated case files regularly and thoroughly, following organizational procedures about file management. Board of Education-District #17 - Brooklyn, New York Paraprofessional & Substitute Paraprofessional
1994-2002
● Assisted children in developing confidence and competence in all areas of the curriculum.
● Discusses children’s needs and reactions with the teacher and alerts the teacher to any specific issues related to an individual student.
● Assisted children in the development of speaking, writing, and listening skills.
● Assists as directed by the teacher in the effort to successfully maintain students with special needs in an inclusion setting.
● Maintained a working knowledge of school routines, emergency procedures, and school discipline policy.
● Provided instructional classroom coverage during emergencies or when the teacher is absent from the classroom.
● Performed clerical duties that may include preparing lesson materials, maintaining the supplies inventory, sending faxes, operating office equipment, and answering the telephone as needed.
● Covered any other assignments as requested by the Principal or supervising teacher. Human Resource Administration, Brooklyn, New York
Office Aide Assistant III
1990-1994
● Experience in record keeping which includes maintaining records, logs, and filing systems.
● Knowledge of health or human services support which includes interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements;
● Experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs using effective counseling or interviewing techniques as well as other available resources such as service plans or case management systems..
● Experience in interpreting laws, rules, regulations, standards, policies, and procedures. EDUCATION
Metropolitan College of New York – NY, NY
BPS (Bachelor of Professional Studies) in Human Services Spring 2018
Community College of Baltimore County (CCBC)
Certification in Food, Hospitality, and Professionalism Summer 2023
Certificates of Achievement in Fire Safety; CPR; M and T Training; Nutrition; Ethics and Values in the Workplace; Sensitive Training; Medicinal Certification; Food Protection License, Leadership in the Workplace; Maryland State Driver’s License; Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, QuickBooks All References Will Be Furnished Upon Request
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