Data Entry Customer Service

DANA MITCHELL

***************@*****.*** 714-***-****

SKILLS & QUALIFICATIONS:

Excellent Customer Service Skills

Accurate data entry, order entry, and attention to detail

Microsoft Word, Excel, Outlook

SAP / IBM Lotus Notes/ Power AX 2009 Software / Navision Software / Zendesk / NetSuite

Invoice Processing

Ability to work efficiently independently and in a team environment

EXPERIENCE:

01/2025 – 02/2025 – Allied Universal, Carson, CA

Onboarding Specialist

Managed applicants in the post-offer process for an assigned area, advanced applicants through the steps required for onboarding

Data Entry, entered candidates’ compliance license information

Assisted individuals with computer and onboarding navigation

11/2024 – 12/2024 - See’s Candy (Candy Manufacturer), Carson, CA

Seasonal Customer Support (temporary seasonal job)

Responded to high volume inbound customer calls, entered sales orders, processed adjustments, sent out literature requests, tracked orders, created new accounts, and completed required paperwork.

Created Sales Orders in Salesforce and See’s Candy software programs

12/2023 - 5/2024 - Human Touch/Helpmates (Massage Chair Manufacturer), Cerritos California

Customer Support Work from home

Troubleshooting with customers over the phone to research and resolve product issues and replacement parts needed

Provided order status and followed up with customers in a timely manner

Created service issue tickets in Zendesk

Created Sales Orders and RMA’s in NetSuite

08/2019 - 10/2022 Henkel (adhesive manufacturer), Compton, CA

Order Processing Work from home

Processed orders in SAP

Generated accurate quotes in SAP

Set up and update customer accounts in Lotus Notes

Worked with cross-functional teams on expedited deliveries (Planners/Supply Chain)

Provided order status to customers and followed up in a timely manner

Data entry with attention to detail

06/2015 - 03/2019 Idemia/First Call Staffing (Sim Card Manufacturer), Compton, CA

Account Coordinator (temporary assignment)

Managed sales orders from creation to completion in Navision and Power Ax

Generated new Sim card artwork

Created new customer and item set up

Tracked delivery shipments and updated order status reports

Monitored order production, ensuring on time delivery

Data entry with attention to detail

Decrypt/Encrypt input and output files to be sent to SFTP system

Shipped sample Sim test cards to customers

Provided accounting weekly status of invoices to bill

Liaison between customers and the factory

05/2017 – Present – Allied Universal, Carson, CA

Security Guard (part time)

Work security at large events as bag checker, ticket checker, gate patrol and event set up

EDUCATION:

Administrative Assistant Certificate Program, Los Angeles Harbor College, 2016

High School Graduate, Class of 2000

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