Customer Service Digital Media

Francis Takyi Jr.

*** ********* ******, ******, ** 07050

(732) 718 – 0577

**********@*****.***

Summary:

I offer a BA in Media Arts combined with strong customer service and organizational skills. Proficient in SAP, Microsoft programs such as Word, Excel, & Powerpoint.

Education:

Bachelor of Arts Degree 5/05

New Jersey City University, Jersey City, NJ

Specialization: Digital Media/Film Production

Major: Media Arts

GPA: 3.20

Courses completed include:

Foundations of Media Design Audio Production

Digital Media I & II Development of Film I

Video Production I Film Production I

Film Aesthetics Multi-Media Production

Middlesex County College, Edison, NJ 9/00 – 5/02

Major: Visual Arts

G.P.A.: 3.30

Work Experience:

Logistics Coordinator/Customer Service 5/6-present

Amfine Chemical Corporation

Responsible for the executing of the order cycle, including confirming receipt of purchase orders, order entry and processing, and confirming delivery dates.

Utilizing SAGE ERP system to enter and update orders upon the customer’s request.

Staying in contact with the warehouse via email to confirm and date and time of shipment prior to confirming with the customer.

Assist with managing and resolve any issues in regards to shipping delays and inventory shortage.

Collecting and filing the necessary documents that are utilized for invoicing.

Customer Logistics Analyst 11/22 – 2/28

Ferrero

Responsible for executing the order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved which includes Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers an Customers.

Align with key customers and internal stakeholders to review performance and address issues impacting delivery.

Assist customers in streamlining order processing and improving customer logistics performance.

Utilize Excel, SAP an proprietary systems to track shipments through warehouses and carriers.

Process orders using SAP Order Management

Receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouse/carriers and communicate effectively.

Customer Service/Account Manager 6/22 – 10/22

Diamond Needle

Responsible for interacting with customers to answer questions, investigate complaints, process orders, and provide technical information regarding products as necessary

Interacting with customers over the phone, and email to identify customer needs and/or problems and conducting any necessary investigation or research to provide information, answer questions, and trouble-shoot in a timely manner

Coordinate between W/H to ensure orders are being shipped accurately and quickly

Resolving complaints and complex service/product delivery issues in a timely manner

Monitoring and responding to daily calls, letters, faxes, and emails from customers in regards to sensitive problems to the appropriate individuals

Adjusting/investigating shipping, data entry and billing errors as needed

Offering product solutions or alternatives for products that are out of stock or discontinued

Account Maintenance Coordinator, 11/15 – 6/22

Marcolin Eyewear

Responsible for account set up and updating contact information per written request by the account, credit department, & sales team in SAP.

Responds to inquiries and requests by the call center and sales team regarding the status updates of an account.

Involved in interaction via phone and written correspondence with the Sales team, credit department, buying groups, call center & the accounts.

Assist with releasing return authorizations created via the iPad by the sales team.

Customer Service Representative – Optical Channel, 3/15 – 11/15

Marcolin Eyewear

Responsible for order entry for the accounts in the optical channel.

Resolving any issues regarding defective frames, delivery statuses and schedules.

Providing customer support by answering inquiries regarding frame availability & ETA of delivery.

Production Coordinator/Client Service Representative, 6/14 - 1/15

2XL Imaging, Union, NJ

Communicate with internal production regarding manufacturing options and scheduling of production.

Oversee and coordinate the production of signage from concept to completion.

Provide quality customer service by fostering friendly conversations, presenting printing & finishing options, responding to inquiries, and resolving any issues or concerns regarding production via phone and/or email.

Customer Service Representative, 1/13 – 10/14

Spirit Deliveries & Distribution, New Providence, NJ

Assist customers in scheduling and/or rescheduling deliveries of appliances.

Contacting delivery drivers for status updates regarding deliveries and/or services.

Resolving any issues regarding scheduling conflicts and service installations.

Providing customer support by answering inquiries regarding any delivery & installation services.

Production Coordinator/Customer Service Associate, 12/05 – 10/12

FedEx Office, Summit, NJ

Oversee and coordinate the workflow and production of booklets, business cards, posters, and greeting cards, as well as finishing products such as binding, lamination, and mounting, from concept through completion.

Provide good customer service by greeting each customer, fostering a friendly atmosphere, and having proper knowledge of the merchandise to recommend to the customer that may meet or exceed sales goals for the company.

Provide an ensure quality customer support by assisting in the conceptualization of projects, presenting various product options, responding to inquiries, and resolving problems and concerns.

Provide, when necessary, guidance as well as supervision to new employees in terms of print production and finishing as well as customer service.

Aid in inventory management when the situation calls for such a task.

REFERENCES FURNISHED UPON REQUEST

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