Customer Service High School
Resume:
High School Diploma:
Hillcrest High School
Midvale, UT
************@*******.***
Sandy, UT 84094
Skills
• Application Review
• Teamwork and Collaboration
• Dedicated Work Ethic
• Credit Reports
• Title Research
• Attention to Detail
• File Management
• Employment Verification
• Customer Service
• Documentation
• Reviewing financial paperwork
• Document Review
• Financial document review
• Credit analysis
• Encompass
• Calyx Point
• Loan Submissions
• Deadline Management
• Verifying information
• Appraisals
Education And Training
I have a love and passion for the mortgage industry. I bring 35+ years experience and would love to continue my career in the mortgage environment. I enjoy helping people get into their dream homes so they can make memories of their own. I thrive in high stress environment, versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer. Goal-driven, highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Utah Design Center - Warranty Coordinator
Salt Lake City, UT
09/2023 - Current
SECURITY NATIONAL MORTGAGE COMPANY - Loan Processor III Remote based out of Texas
02/2022 - 02/2023
Leslie White
Summary
Experience
Managed daily operations, scheduling, and assigning tasks for installers and team members to manage large volume of claims.
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• Kept thorough records of service actions and customer information. Assisted with negotiations between customers and vendors concerning terms of extended warranty plans.
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Audited warranty claims for accuracy prior to submission to manufacturers or suppliers.
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• Performed data entry into company database system for tracking purposes.
• Processed monthly warranty reports for management review and analysis. Prepared invoices, credit notes, and other documents as needed for processing warranties.
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Participated in regular meetings with stakeholders in order to discuss new developments related to warranties or customer service initiatives.
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My position with SNMC was processing loans into long term financing from rehab and hard money loans
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Synergy One Lending - Corporate Processor III
Remote based out of California
09/2020 - 11/2021
Academy Mortgage - Loan Processor III
Draper, UT
07/2008 - 08/2020
Provided upon request.
• I would take the file from loan application to closing I Worked with borrowers, loan officers and title companies as well as hard money companies to get the loan completed and closed.
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Analyzed loan applications and supporting documents to determine eligibility for approval.
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Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
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Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
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Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
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Submitted loan applications to underwriting department for review and approval process.
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Maintained accurate records in computer database system during loan origination process.
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Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
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• I worked with 6 loan officers as well as working overflow files I would work closely with borrowers, loan officers and title to get loans from application to final approval as quickly as possible with little or no conditions.
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My position with Academy required me to process and pre-underwrite Conventional (conforming & non-conforming loans), FHA, Utah Housing, VA, and USDA loans within agency guidelines
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I was required to make sound recommendations based on past and present credit histories, financial statements & verifications so that all packages are complete and in compliance with investor and regulatory guidelines.
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Custom
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