Customer Service General Manager
Resume:
Aaron Jenkins
️ **************@*****.***
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Professional Summary
Enthusiastic and customer-focused professional with strong communication skills and a proven ability to resolve issues quickly and efficiently. Highly organized, and passionate about delivering exceptional service. Seeking a remote opportunity as a Customer Service Representative where I can contribute to a team dedicated to safety and client satisfaction.
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Core Skills
Customer Service & Support
Remote Communication Tools (Zoom, Slack, CRM systems)
Conflict Resolution
Call Handling & Troubleshooting
Time Management & Self-Motivation
Data Entry & Documentation
Adaptability & Active Listening
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Professional Experience
Bee's Clean Team
General Manager/ Contract
Jan 2014 – Present
Provided virtual support for multiple clients, managing inbound calls, email, and chat inquiries.
Resolved production and billing issues while maintaining a high level of professionalism.
Documented all interactions accurately using various CRM platforms.
Maintained a satisfaction rate above 90% in customer follow-up surveys.
Manager / Customer Care
Aaron's Clean Team
June 2012 – Dec 2014
Assisted customers with contracts, questions both in-store and over the phone.
Trained new employees on customer service best practices.
Recognized for going above and beyond in helping customers and improving store ratings.
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Education
High School Diploma
Sexton High School – Lansing
Graduated: 2003
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