Customer Service Administrative Assistant
Resume:
SB
Sharon Busby
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision- making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient- oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Professional Experience
Navy Federal Credit Union - Customer Account Specialist Millington, TN
12/2022 - Current
Denton State Supportive Living Center - Administrative Nursing Assistant
01/2021 - 11/2021
Secured on-time payments and collected on delinquent accounts with tailored payment plans.
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Monitored and tracked campaigns to determine effectiveness and future changes.
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Drafted letters, charts and financial reports to keep staff informed of progress.
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Set up new customer accounts and updated existing profiles with latest information.
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Analyzed financial data and generated accurate, insightful reports for management.
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Liaised with sales, marketing and customer service teams to support smooth account management operations.
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Evaluated customers' potential needs to make appropriate recommendations.
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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
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******.****.******@*****.***
Irving, TX 75063
Professional Skills
● Direct Patient Care
● Clerical Support
● Quality Assurance Controls
● Computer Literacy
● Client Documentation
● Database Administration
● Medical Terminology Knowledge
● Medical Records Management
● Emotional and Social Support
● Health Insurance Verification
● Organization and Prioritization
Computerized Maintenance
Management Systems
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● DBMS
● HIPAA
● Data Entry
● EMR Systems
Education
05/1996
Teague High School
Teague, TX
High School Diploma
Certifications
Mexia State Supported Living Center - Rehab Therapy Technician 03/2005 - 01/2021
Documented care actions by completing records and logs in medical software system.
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Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
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Performed various administrative tasks by filing, copying and faxing documents.
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Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
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Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Conducted patient intake interviews, recording and documenting relevant information.
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Managed office bookkeeping with insurance billing and patient payments.
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Established collaborative relationships with patients through consistent and meaningful communication.
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Reviewed journals and various recourse actions to collect information on treatment and therapies for Certain conditions.
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Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
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Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
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Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
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Cultivated caring relationships with patients to facilitate trust and healing.
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Maintained records of patient information in accordance with HIPAA regulations.
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● CPR Certification
● AED Certification
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