Program Manager Scrum Master

KALPANA PRASAD

Brampton, ON L*Y *A* Canada 647-***-**** ********@*****.*** LinkedIn URL

SENIOR TECHNICAL PROGRAM MANAGER CERTIFIED SCRUM MASTER AGILE TRANSFORMATION LEADER

Driving digital transformation, cross-functional collaboration, and seamless project delivery through Agile excellence and strategic leadership

Highly accomplished Senior Technical Program Manager and Certified Scrum Master with over 10 years of experience in driving digital transformation initiatives, project delivery, and cross-functional team leadership. Expertise in managing complex programs across diverse industries, including data science, finance, and technology, with a proven track record of enhancing operational efficiency, reducing technical debt, and delivering large-scale system integrations. Adept at leveraging Agile methodologies to streamline processes, align business and technical teams, and meet aggressive timelines. Recognized for implementing innovative solutions, such as cloud-based interfaces, to improve workflows and optimize project outcomes.

CORE COMPETENCIES

Digital Transformation Leadership Agile and Scrum Methodologies Cross-Functional Team Collaboration Stakeholder Engagement & Communication System Integration & Cloud Solutions Data Analytics & Visualization Project Planning & Execution Risk Mitigation & Issue Resolution Product Backlog Management Vendor & Resource Management Process Improvement & Efficiency Strategic Roadmap & Program Delivery Technical Debt Reduction Budget & Resource Allocation

Technical Skills: Snowflake DBT Cloud Databricks PostgreSQL Python SFDC SAP Oracle MYSQL AWS Service Tableau

Domo Power BI Agile framework (Scrum, Kanban) Jira Confluence Smartsheet SharePoint Mural

Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Forms, Sheets) Azure DevOps

PROFESSIONAL EXPERIENCE

Principal Technical Program Manager, Business Applications AVID TECHNOLOGIES

Montreal, QC (Feb 2023 – June 2025)

Summary : Led the end-to-end delivery of strategic programs within Agile frameworks, managing cross-functional teams, third-party vendors, and complex project dependencies. Oversaw risk identification and mitigation planning, resource allocation, and budget adherence in alignment with Statements of Work (SOWs). Drove change management initiatives to support smooth transitions and stakeholder buy-in, while refining data quality processes to improve operational reporting. Maintained strong communication channels with technical and business stakeholders, ensuring transparency, alignment on priorities, and timely resolution of delivery roadblocks.

Key Accomplishments:

Led the execution of multiple digital transformation initiatives—B2B Billing, CPQ, RMA, and Tax integrations—ensuring seamless alignment across Salesforce, NetSuite, RevPro, Avalara, and Snowflake. Enhanced operational efficiency and reporting accuracy while reducing technical debt by 75%.

Directed cross-functional teams and third-party vendors to manage project scope, timelines, and budgets, maintaining alignment with corporate goals and PMO best practices, resulting in improved business outcomes and stakeholder satisfaction.

Delivered 62 API-driven system integrations to enable real-time, bidirectional data exchange. Partnered with stakeholders to prioritize projects, mitigate risks, and align solutions with strategic business objectives.

Spearheaded data migration and cloud transformation for B2C projects, deploying 28 automated integration recipes. Improved scalability, security, governance, and SEO performance, significantly accelerating time-to-market for web content.

Drove timely completion of System Integration Testing (SIT) under tight deadlines by fostering a motivated team culture through weekly recognition and team engagement, leading to successful on-time delivery.

Led the implementation of Stripe payment integration within Salesforce and NetSuite, streamlining the RMA service and accounts receivable processes for enhanced financial accuracy and automation.

Designed and executed the cutover strategy for B2B go-live across Release Candidate and Production environments, ensuring minimal disruption and a smooth deployment experience.

Senior Technical Project Manager, Data Science & Data Analytics AVID TECHNOLOGIES

Montreal, QC (August 2021 – September 2023)

Summary: Developed program roadmaps and detailed schedules for the Data Science department, aligning initiatives

with strategic priorities. Led the end-to-end planning and execution of Digital Transformation and AOP projects, ensuring

on-time delivery and measurable business impact. Provided data-driven progress updates, risk assessments, and KPI

reporting to leadership and key stakeholders.

Key Accomplishments:

Championed an enterprise-wide initiative—the “Quarter End Process”—to streamline collaboration between business teams (Sales Ops, Finance) and technical groups (SAP, Data BI, Engineering), resulting in improved financial accuracy and forecasting efficiency. Recognized for implementing actionable process improvements and setting a new benchmark for timely financial book closure. Successfully led retrospectives and introduced new procedures that enabled sales teams to enhance forecast precision and consistently meet quarter-end deadlines.

Led key initiatives for the Data Science team, including the Digital Transformation Initiative (DTI) focused on building a scalable data warehouse, and the Annual Operating Plan (AOP), a cross-functional program delivering prioritized projects for diverse stakeholders across the organization.

Provided weekly reporting on project scope, budget, and progress against Statements of Work (SOWs), ensuring transparency and accountability.

Proactively identified and resolved project risks and roadblocks to maintain delivery momentum.

Demonstrated strong organizational and time management skills while overseeing multiple concurrent projects.

Collaborated with global teams, effectively leveraging international expertise to achieve program objectives and drive cross-regional alignment.

Agile Scrum Master BEAM DATA (Toronto for SAMSUNG ELECTRONICS)

Brampton, Canada (May 2020 – July 2021)

Summary: Led end-to-end Agile delivery processes by prioritizing and managing the product backlog, ensuring alignment

between technical outputs and strategic business goals. Collaborated closely with cross-functional stakeholders and

engineering teams to translate complex requirements into actionable user stories. Facilitated Agile ceremonies—sprint

planning, daily stand-ups, reviews, and retrospectives—to drive team performance, foster continuous improvement, an

ensure timely delivery of high-impact features. Provided hands-on leadership in supporting development teams with

Just- n-Time decision-making, defect triage, and iteration acceptance testing, ensuring quality and velocity remained on

track Conducted comprehensive business analysis through workshops and stakeholder interviews, captured and refined

requirements and visualized workflows using MS Visio. Maintained full project visibility and accountability through

structured tracking in JIRA and Confluence, enabling data-driven reporting and decision-making.

Key Accomplishments:

Resolved inter-team task blockages by identifying communication gaps and launching Scrum of Scrums (SoS) meetings. Proactively escalated risks assigned clear task ownership, and established accountability-driven timelines—leading to improved cross-functional coordination and on-time project delivery.

Developed and executed a structured project plan with clearly defined roles, deliverables, and timelines. Successfully delivered a 360-degree data analysis, enabling the marketing team to launch their campaign on schedule with data-backed strategies.

Led Agile delivery of a high-impact data science project focused on sales opportunity analysis during peak events (e.g., Black Friday, post-COVID). Directed the full data science lifecycle—from data extraction and profiling to model development and dashboard delivery—for use by Marketing and Sales teams.

Designed Tableau dashboards to surface profitable customer segments, and performed deep-dive analysis on purchase behavior, geographic trends, and sales performance. Insights generated informed targeted marketing strategies and contributed to revenue optimization.

Leveraged AWS cloud services (Kinesis, S3) and real-time data streaming to perform Twitter-based sentiment analysis comparing Apple and Samsung products. Delivered actionable insights via Quick Sight and Databricks, empowering leadership with data-driven competitive intelligence.

Scrum Master – Client Acquisition and Service RBC INSURANCE, CANADA

Mississauga, Canada (June 2010 – September 2019)

Summary: Oversaw the end-to-end requirement gathering process from Billing representatives and subject matter

Expert to optimize the processing of new business policies through the Ingenium application. Enabled accurate

commission generation for advisors and ensured timely, reliable reporting to key business partners. Collaborated closely

with cross functional teams—including business units, technology stakeholders, service providers, and external partners

to develop and execute integrated project plans. Ensured delivery within scope, timeline, and budget while facilitating

effective stakeholder communication through platforms such as MS Teams and Cisco Webex.

Key Accomplishments:

Resolved delays in the daily billing process by implementing JIVE, a cloud-based interface that synchronized updates between MS Office and internal systems. This solution significantly improved process accuracy and reduced manual errors, ensuring systems remained aligned in real time. The implementation enhanced operational efficiency and was recognized by senior management for driving measurable workflow improvements.

Streamlined cheque processing operations across multiple departments by centralizing workflows through RBC Express. Led training sessions for team members, developed a comprehensive user manual to support adoption, and tracked implementation progress using Jira and Confluence to ensure smooth execution and sustainability.

Supported the Fundamental Disability Injury E-APP Project as Associate Scrum Master, facilitating daily stand-ups, backlog refinement sessions, and bi-weekly stakeholder demos. Captured critical feedback to enhance product features and maintained updated user stories and sprint metrics in Rally, contributing to continuous delivery and product alignment.

Early Career Experience: QA Analyst First Gulf Bank

Junior S/W developer Commercial Bank of Oman

Business Analyst QA PSI Data Systems

EDUCATION & PROFESSIONAL DEVELOPMENT

Data Science and Data Analytics Program Toronto Institute of Data Science and Technology

Bachelor of Science National Institute of Information Technology NIIT India

Training, Licenses, & Certifications:

Certified SAFe 5 Agilist Scaled Agile Framework (2022)

Certified Scrum Product Owner Scrum Alliance (2021)

Applied Data Science and Big Data Toronto Institute of Data Science & Technology (2020)

Certified Scrum Master® (CSM) Scrum Alliance (2017)

Yellow Belt Lean Six Sigma (2017)

Associate Life Management Institute LOMA, ALMI (2012)

VOLUNTEER EXPERIENCE

Volunteer Canadian Red Cross, Peel Red Cross ERT Team

Volunteer Junior Achievement Programs in Public Schools

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