Los Angeles Administrative Assistant

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KENDRA MATTHEWS

Los Angeles, California ******.********@*******.*** 323-***-**** www.linkedin.com/in/matthewskendra EDUCATION

University of Southern California, B.A. Psychology, cum laude honors Los Angeles, CA PROFESSIONAL SUMMARY

Experienced professional with comprehensive experience in areas of research, assisting with company initiatives, planning and logistics, and associate onboarding. Years of ancillary support in matters of communication, systems implementation, client partnerships, and business development. Utilizing educational training and business experience to assist organizations in being more agile, while establishing business objectives. WORK EXPERIENCE

AppleOne Employment Services Los Angeles, CA

Contract Administrative Assistant October 2023- Present

• Assist with inquiries on behalf of staff and senior managers, including phones, emails, and business correspondence.

• Prepare and compose letters, memorandums, forms, contracts, reports, minutes, and agendas for meetings.

• Assist customers with requests for information and services, while making referrals to appropriate departments.

• Assist clients with business transactions, including comprehensive scheduling, travel logistics, and expense reconciliations. Loyola Marymount University Los Angeles, CA

Part-time Student and Research Assistant August 2021-May 2023

• Attended graduate school as a business student at Loyola Marymount University and worked as an assistant in research.

• Provided supplementary support as a Research Assistant at LMU’s Office of Institutional Research and Decision Support.

• Synthesized informational brochures and articles and assisted in the implementation of new university research surveys.

• Managed ancillary tasks using database such as Excel, Smartsheet, QualtricsXM, and other management software systems. Bank of America Merrill Lynch Los Angeles, CA

Contract Administrative Assistant September 2017-August 2019

• Managed complex schedules and communications on behalf of Managing Directors in wealth management office.

• Prioritized and maintained banker diaries documenting client meetings, conference calls, and business travel.

• Arranged domestic and international travel logistics, including flights, accommodations, and car services.

• Answered all incoming calls in a professional and diligent manner on behalf of Managing Directors and Analysts.

• Prepared and reconciled expense reports in compliance with company policies and financial industry guidelines. The Capital Group Companies Los Angeles, CA

Administrative Assistant March 2015 – January 2017

• Provided support to Investment Managers including extensive business calendars, meetings, and conference calls.

• Reconciled expense claims on behalf of office managers in compliance with company policies and regulatory guidelines.

• Assisted compliance company to ensure financial industry SEC/FINRA requirements and regulations were in conformity.

• Arranged travel logistics and accommodations in consideration of manager preferences and company guidelines.

• Acted as a liaison for contract and employee training courses, while managing the content of new hire training materials. Robertson Schwartz Agency Los Angeles, CA

Administrative Assistant June 2012 – July 2014

• Prepared all logistics for international and domestic business travel, including flight, hotel business car service and meetings.

• Monitored and directed a high volume of incoming calls and communication inquiries on behalf of the company Partners.

• Managed extensive calendars on behalf of Partners, including meetings, conference calls, and business correspondence.

• Reconciled expense reports via Concur systems, utilizing foreign currencies for domestic and international meetings.

• Coordinated vendor communications and provided support with company events, fundraising activities, and meetings. 2

VOLUNTEER & COMMUNITY ENGAGEMENT

Los Angeles Regional Food Bank Los Angeles, CA

Volunteer January 2017 – present

Community service volunteer providing support in sorting, inspecting, and repackaging donated food items from local farmers markets and growers for distribution into the community. Food is distributed to children, seniors, families, and other in need. St. Francis Center Los Angeles, CA

Volunteer July 2022- present

Volunteered with Loyola University alumni in a program, Attorneys for Others, providing support to homeless and extremely low-income individuals through a food pantry kitchen, donated food items and distributing a sit-down meal for those in need. SKILLS & INTERESTS

Microsoft Office Suite, Business Reports, Excel, SharePoint Administrator, Budget Reconciliation, Web Applications, Research and Writing, Google Smartsheet, Qualtrics XM, Adobe Acrobat/InDesign, LinkedIn, Instagram, Twitter, Facebook, and TikTok

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