Direct Sales Representative

**** ******* ***** *** *, SACRAMENTO, UNITED STATES, 95833 •

************@*****.*** • 480-***-****

TROY VICKERS

Sales Professional

PROFESSIONAL SUMMARY

Sales professional with over 15 years of extensive expertise in B2B and direct sales, specializing in healthcare and technology sectors. Demonstrates proficiency in leveraging Salesforce and other CRM systems to drive sales analytics and foster strong customer relationships. Committed to innovative market growth strategies and consistently exceeding sales targets through expert upselling and client engagement.

EMPLOYMENT HISTORY

DIRECT SALES REPRESENTATIVE Oct 2021 - Present

Republic National Distribution Company West Sacramento, CA BUSINESS TO BUSINESS SALES 2020 - 2021

TTEC-Kaiser Permanente Tempe, AZ

INDEPENDENT CONTRACTOR 2013 - 2021

KabStrat Remote, CA

ON-BOARDING SPECIALIST 2019 - 2020

TTEC-Synchrony Bank/CareCredit Tempe, AZ

SALES CONSULTANT 2006 - 2013

Cardinal Health Nuclear Pharmacy Services Sacramento, CA TERRITORY SALES MANAGER 2004 - 2006

Graham-Field Health Products Sacramento, CA

Drive sales of RNDC's wine and spirits portfolio, enhancing client relationships. Expand market presence by securing new distribution points in key accounts. Develop marketing materials to boost customer sales of wine and spirits. Leveraged Salesforce analytics to track sales activities, providing actionable insights that improved forecasting accuracy and sales strategy.

Responsible for selling Kaiser Permanente healthcare plans to small and mid-sized companies in California and Hawaii. Responsible for differentiating Kaiser Permanente's offerings from other healthcare providers. Responsible for outbound and inbound call processing and leveraging Microsoft business tools for various tasks. Leveraged Salesforce to enhance customer interactions, leading to streamlined processes and noticeable results in client satisfaction metrics.

Managed multiple client projects simultaneously, ensuring timely completion and deliverables. Managed data migration activities from legacy systems into the new CRM (Insightly). Working with the Synchrony Financial Group at TTEC, I helped educate new medical and wellness practices on the guidelines and terms of the CareCredit program.

Responsible for conducting orientation sessions to new clients on the features and benefits of the CareCredit. Managed the end-to-end customer onboarding process for CareCredit software, utilizing Salesforce (CRM) for tracking and internal marketing materials for customer guidance. Sold diagnostic isotopes and service, boosting sales growth and earning top consultant in Western Region. Collaborated with healthcare professionals with providing ongoing education for Certified Nuclear Medical Technologists. Provided educational support to physicians, improving knowledge sharing and professional development. Fostered strong relationships with healthcare imaging professionals, providing tailored solutions that addressed their unique needs and improved service delivery.

Responsible for developing and maintaining relationships with healthcare providers, long-term care facilities, and Durable Medical Equipment (DME) providers, specializing in the sale of medical supplies and equipment. Responsible for identifying target market and preferred channels, build strong relationships with distributors, offer incentives, provide comprehensive support, and analyze and optimize strategy. Responsible for providing product demonstrations to healthcare personnel by focusing on their specific needs and listening to their concerns.

SALES EXECUTIVE 1995 - 2004

Xerox Sacramento, CA

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST II 1985 - 1995 Governor's Office Sacramento, CA

EDUCATION

MASTERS IN ORGANIZATIONAL DEVELOPMENT 2008

University of San Francisco San Francisco, CA

BACHELOR OF SCIENCE IN PUBLIC ADMINISTRATION 2004

University of San Francisco San Francisco, CA

SKILLS

B2B Sales, Direct Sales, Salesforce, CRM, Territory Management, Customer Relations, Sales Analytics, Product Demonstrations, Strategic Partnerships, Healthcare Sales, Upselling, Market Analysis, Account Management. Increased Xerox sales to government agencies, achieving consistent 25% annual growth. Conducted product demos, enhancing customer efficiency with workflow solutions. Built strategic partnerships with local and national entities, driving business success. I was a staff assistant in the governor's office of Constituent Affairs and Department of Child Development and Education. Streamlined the response process for educational inquiries, improving turnaround times and ensuring constituents received timely assistance.

Cultivated strong relationships with stakeholders, enhancing collaboration and ensuring that constituent voices were represented in decision-making.

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