District Manager Customer Relations

Pedro Prado

Winter Garden, FL ***** 689-***-**** ************@*******.***

PROFESSIONAL

SUMMARY

Dynamic District Manager with a proven track record at T-Mobile, excelling in strategic planning and sales management. Expert in team development and customer relations, driving store performance to meet corporate goals. Recognized for enhancing operational efficiency and fostering a culture of excellence through effective training and leadership. SKILLS • Leadership skills

• Recruiting and hiring

• Strategic planning

• Customer service

• Training and coaching

• Attention to detail

• Sales management

• Operations management

• Customer relations

• Staff development

• Team development

• Financial management

• Action plans

• Employee scheduling

• Team leadership

• Staff management

• Sales reporting

• Negotiation

WORK HISTORY DISTRICT MANAGER 06/2023 to CURRENT

T Mobileretailer 642 S Dillard St Winter Garden, FL 34787 Estados I am in charge of 6 authorized T-Mobile stores. My job is to take each of our locations to the total level of the goals that the corporation sends me, to manage logistics and the technological consumption of each client, to make schedules, to visit each of the stores and to be aware of all the proportions to be able to bring them to the employees. I am in charge of sales and that everything is under control.

KITCHEN MANAGER 2021 to 2023

The Whole Enchilada Restaurant 129 W Plant St Winter Garden, FL 34787 Estados Un

Provided exceptional service to high volume of daily customers Maintained accuracy while handling payments, giving change and printing receipts to customers Set up dining room to meet hospitality and service standards Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation.

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KITCHEN MANAGER 2021 to 2022

The Ford Garage 3210 Margaritaville Blvd Besame, FL 34747 Estados Helped the Chef on a daily basis preparing large orders and keeping everything organized and ready for the day Handled food safely and kept spaces clean and sanitized to meet restaurant standards Provided remarkable service to high volume of daily customers for best quality in food Set up, restocked, cooked, to help all the team members through the day and for the best shift In charge of all preparations for the meals of the day and to have the best quality in service and teamwork.

SALES REPRESENTATIVE 02/2019 to 04/2020

Van Heusen Store 4967 International Dr Orlando, FL 32819 Estados U Managed warehouse system updates to increase productivity and reduce errors.

Researched issues to address shipping errors and packaging mistakes.Trained staff on material handling processes to reduce shipping times. Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations. EDUCATION Master Of Music Music 05/2021

Valencia College, Orlando, FL

Associate Of Science Science 04/2019

Doctor Phillips High School, Orlando, FL

LANGUAGES English

Full Professional

Spanish

Native or Bilingual

Portuguese

Limited Working

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